SaaStr
APRIL 23, 2021
Q: What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. Still awful. At least you know the vendor is there, but many of your customers will need more than just … a frustrating bot.
SaaStr
AUGUST 2, 2021
Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have? You scale the hell out of it.
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Intercom, Inc.
FEBRUARY 26, 2018
Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. Since 2006 the era of “Everything as a service” has advanced quickly. Infrastructure as a service is now standard, as are Platform and Software as a service. Understand the potential consequences of outsourcing to young startups.
SaaStr
APRIL 21, 2023
If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. People are coming to do careful discovery, meet with vendors in person, and look at everything in the space before bringing budgeted and unbudgeted products into their company each year. You have to do the research.
Sales Hacker
JANUARY 7, 2025
With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. And I know you’ve had some great experience, particularly while you were at AWS, running different partner sales, channel sales.
SaaStr
AUGUST 8, 2023
IVP Partner Michael Miao explains, “The role and the scope of the modern finance team has changed dramatically in the last decade. This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. No longer are finance teams the traditional “bean counters” of ages past.
Intercom, Inc.
APRIL 19, 2018
I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. When you come up the stack a little bit, even inside of AWS, we use a specific set of EC2 instances. Who do we outsource to?
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