article thumbnail

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

article thumbnail

SaaStr Podcast 459 (and Video): The Role of Partners to Scaling to $15 Billion With ServiceNow

SaaStr

Examples include AWS, Adobe, Microsoft, and Google Cloud. This early phase is where you’re still looking for that perfect product-market fit and scaling the product to market. Also, they had a direct sales team mainly selling to enterprises in a top-down sales motion. “[The And remember to scale. But it pays off!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Simple Tips to Quickly Improve Sales Performance

SaaStr

Dear SaaStr: What are the best 5 points to improve poor sales performance? Here are my 5 simplest ideas to quickly improve sales performance. Concentrate leads in those who can close. Leads are too precious. Not to save money, but to concentrate the leads you do have in those that can close them. Let them go.

Scale 251
article thumbnail

AWS: 2023 Growth May Be Just 6%

SaaStr

cons is closer to 16% growth — Jordan Novet (@jordannovet) April 13, 2023 So Amazon came out with its latest annual shareholder letter and it was even more cautious on AWS growth than I was expected. AWS said they weren’t going to push folks to sign punitivate contracts, or block downgrades, etc. Lower than I predicted.

AWS 255
article thumbnail

Datadog, ZoomInfo, Atlassian, AWS: Epic Growth — But Some Real Headwinds For The First Time

SaaStr

The budgets are >still< there, but they're harder to access, so sales needs to understand what your buyer's true goals are for next year and align with it. A similar story with arguably the #1 public leader in next-generation sales tools. So a great one to look at if you sell into sales. More on that here.

AWS 294
article thumbnail

Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Scaling to Rails. Expanding responsibility.

Scale 216
article thumbnail

Dear SaaStr: Should a Startup Founder Handle Sales Themself When First Getting Started?

SaaStr

Q: Dear SaaStr: Should a Startup Founder Handle Sales Themself When First Getting Started? The “best” sequence for building a repeatable sales engine is roughly: The CEO/founder should close at least the first 10 (or 20 or whatever) customers. It’s to scale a tiny engine into something bigger. That way, she knows.