Tom Tunguz
APRIL 28, 2022
That’s much more work than the automatic credit card payment with AWS. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime? Third, software engineers decentralize only a subset of the app.
Intercom, Inc.
JANUARY 12, 2021
This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.
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Tom Tunguz
NOVEMBER 8, 2023
Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Data Products : The combination of large language models and data teams becoming software teams has led to data products. The same thing is happening in data.
Intercom, Inc.
FEBRUARY 26, 2018
Mid-stage startups. ” At Intercom, we build a SaaS solution for our customers, but we don’t consider ourselves a software company. The people who spend their days writing software are not called software engineers. They are called product engineers. Best in class public companies (e.g.
OpenView Labs
JANUARY 27, 2021
It’s wild how many software-engineer-focused products just land them on a blank screen after signup and expect them to click around and figure out how to connect it to their Kubernetes instance, or whatever. If your product’s value isn’t apparent very quickly, you’re in trouble.
Intercom, Inc.
APRIL 22, 2021
And we need to find a way to acknowledge these folks, and so I talk to Rick Boone, Senior Software Engineer and Strategic Advisor to the Vice President of Infrastructure Engineering at Uber, who’s a great example of this. And one of the areas I work in is AWS cost management, and snacking there is so easy.
Intercom, Inc.
MARCH 16, 2022
“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.
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