Clouded Judgement

OCTOBER 11, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. A budget flush occurs when companies rush to spend remaining budgeted funds before the fiscal year ends, often due to a "use it or lose it" mentality. As a result, software vendors often see an uptick in revenue and bookings during these periods.

Cloud 167

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 167

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. Businesses are changing the way you create music, recreating how films are made or dubbed, and disrupting the way programmers code. That’s every other line of code.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

SaaStr

DECEMBER 12, 2022

Often, in a way the software itself can’t. The way this public company did it was — awful. #3. Likely, some of the above 4 sad tales are due to incentives where CS reports to sales. Customer Success has gotten worse over the past few years. Much worse. The best Customer Success teams are still amazing.

Customer Success 325

Customer Success AWS Systems Review Software Review 325

SaaStr

AUGUST 8, 2023

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS. Investigate new software designed to automate more tasks and support more strategic initiatives.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Engineering 209

Engineering Software Review Systems Review AWS 209

SaaStr

MARCH 16, 2019

The Week in Cloud: A look at the stories in Cloud, SaaS, and business software that we found particularly useful and interesting. Google moves away from two-factor authentication over phone due to rampant spoofing risks: How ServiceTitan became a unicorn selling to plumbers and janitors: [link]. Big or small. __.

Cloud 214

Cloud AWS Systems Review Software Review 214

IT World

DECEMBER 9, 2021

The Tuesday outage at an Amazon Web Service data center that affected services from several collaboration software vendors, highlighting how reliant companies have become on cloud providers for a variety of workplace tools. To read this article in full, please click here

AWS 99

AWS Cloud Software Review Software 99

Baremetrics

OCTOBER 31, 2021

The less DevOps your team has control over, the fewer levers they have to impact performance, and again, some features we deploy can be owned by DevOps and not writing our own software. A lot of our workload was getting moved to AWS, and wouldn’t you know it: they want you to move compute to them so they have migration services to match.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

SaaStr

FEBRUARY 22, 2023

Same software, dude. But same software. Make sure your assumptions are crystal clear, and then have really smart, experienced SaaS executives (including marketers) review them and challenge you. It was just a little while ago that Salesforce was doing $1 billion in ARR revenue. Some solid updates, yes. How will you fund it?

Scale 284

Scale Sales Hiring Venture Capital AWS 284

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 259

Software Review Scale Technical Review SaaS 259

Frontegg

JUNE 30, 2021

With a SaaS application that uses a multi-tenant architecture , the software and web development teams will need to implement and support a single codebase and not multiple mutations. Maintenance of software agility. As updates are frequent and automatic, the software is continually optimized for new technologies.

AWS 88

AWS SaaS Payments Payment Methods Enterprise 88

Clouded Judgement

SEPTEMBER 15, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Software Setup Currently, interest rates seem to be the primary driver of software valuations. Follow along to stay up to date! So until we get that data, we’ll see short term moves more tied to rates.

Software Review 130

Software Review Cloud Software AWS 130

Intercom, Inc.

DECEMBER 2, 2021

Disambiguation all the way down until you get to the point where the ambiguity that you are thinking of is like, “We know we want to embed an iFrame that has a certain interface, the developers move back and forth, and then, how do we actually implement that, tech design it, and write the codes to do it?” I was sober at the time.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

Clouded Judgement

OCTOBER 20, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Hyperscaler Preview Next week Amazon, Microsoft and Google report earnings and we’ll see Q3 data for AWS, Azure and Google Cloud. Follow along to stay up to date! Said another way, the 10Y today is double what it averaged from 2010 to 2020.

Cloud 167

Cloud Azure AWS Software Review 167

Clouded Judgement

SEPTEMBER 8, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. ” We saw some green shoots in AWS and a few other consumption names, and overall sentiment seemed more positive. ” We saw some green shoots in AWS and a few other consumption names, and overall sentiment seemed more positive.

Cloud 176

Cloud Software Review AWS Trends 176

Intercom, Inc.

MARCH 16, 2022

The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. Here’s how we do it.

Software Review 118

Software Review Technical Review Management Systems Review 118

CloudGeometry

APRIL 25, 2022

Big enterprise customers have been buying software for a long time. Many started long before SaaS emerged as a smarter, better way to build, buy and sell software. That means they’ve got plenty of software they already depend on that needs to work with whatever your SaaS product can do for them. How do you respond?

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . We build our services with disaster recovery in mind.

compliance 138

compliance Data Software Review Scale 138

Intercom, Inc.

OCTOBER 14, 2019

“The old world of sales was akin to a high stakes poker table” If you’ve tried shopping for software in the last two decades, you’ve likely experienced the old world of sales. This is largely due to a couple factors: Software buyers are more educated than ever before.

Software Review 162

Software Review AWS Social Media Artificial Intelligence 162

Intercom, Inc.

JULY 20, 2022

At Intercom we strive to run less software. Previously, we were self-managing the scaling of MongoDB along with the code for balancing load – a significant overhead for the team. Part of the draw of DynamoDB was that it was managed by the vendor, AWS. Part of the draw of DynamoDB was that it was managed by the vendor, AWS.

Scale 160

Scale Technical Review Scaling Software Review 160

Chart Mogul

JANUARY 28, 2022

A few months ago, we retired our last pieces of infrastructure on DigitalOcean, marking our migration to AWS as complete. Our journey was not your regular AWS migration as it involved moving our infrastructure from classic VMs to containers orchestrated by Kubernetes. Ultimately, we decided to go with AWS. Team expertise.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Clouded Judgement

NOVEMBER 10, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. ” Now that we’re getting through this initial wave of experimentation and AI buildout, there’s quite a bit of sticker shock when the OpenAI bills come due! Datadog Gives Software the All Clear? So what happened?

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

How To Buy Saas

OCTOBER 14, 2021

Here, you will get the filter to categorize the product based on validity( whether it’s a monthly, yearly, or lifetime deal), based on the SaaS types(Accounting, CRM Software, HR Manager, Email Marketing, Time Tracking, and many more). If you are satisfied with the software you can continue, else you can claim a refund.

SaaS Payments 108

SaaS Payments Payment Solutions Payment Methods Software Review 108

Audacix

JUNE 9, 2023

Table Of Contents As a software engineering leader, you know application security is no longer an activity that you can palm off to someone else. With the increasing number of sensitive data security breaches, it's essential to have the right automated application security tools in place to protect your software.

Software Review 66

Software Review Software DevOps as a Service AWS 66

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue).

AI 190

AI Cloud Revenue Technical Advisors 190

Clouded Judgement

JUNE 9, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Let’s take a look back at the 6 main consumption players in software and how they preformed. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Trends 130

Trends Cloud Azure AWS 130

Clouded Judgement

JULY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. I asked ChatGPT how many price changes AWS has made to S3 since it’s inception in 2006, and the answer it gave me was 65. Follow along to stay up to date! Subscribe now Big Week of AI! This week had a number of important AI announcements.

Cloud 144

Cloud Technical Review Artificial Intelligence Software Review 144

Intercom, Inc.

APRIL 22, 2021

And it’s really thinking about the quality of the code in that area. And we need to find a way to acknowledge these folks, and so I talk to Rick Boone, Senior Software Engineer and Strategic Advisor to the Vice President of Infrastructure Engineering at Uber, who’s a great example of this.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Neil Patel

SEPTEMBER 22, 2020

Before we get into the reviews of my favorite business credit cards, I want to quickly explain the different types of cards that you can choose from. 1 – Amex Blue Business Plus Review — The Best For Everyday Purchases. 2 – Chase Ink Business Preferred Review — Best For Travel Rewards. Cash Back Rewards Cards.

Payment Methods 145

Payment Methods Airlines Business Travel 145

Baremetrics

MARCH 30, 2021

You do not need any coding knowledge to set up everything. Their integration to SF is also quite awful, and most of the time, the data does not appear. However, building reporting can be challenging from the number of reviews that we have seen, and the platform can be relatively slow when it comes to specific reports.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

Intercom, Inc.

JULY 24, 2018

Due to our rapid growth, we needed to scale the team remotely before opening an office. You can get an awful lot of focused work done in the quiet of your own home, and of course you’re free to rock your pyjamas all day long if you please. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. We will do our due diligence and understand what that is.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Full Session

DECEMBER 30, 2024

10 Best VWO Alternatives Right Now If youre looking for VWO alternatives, here are the best solutions to consider: FullSession : User behavior analytics software that offers session recordings and replays , dynamic heatmaps , website feedback forms , conversion funnel analysis and error tracking. Lets start with our review.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. Learn More What are ISVs?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Intercom, Inc.

JANUARY 9, 2020

We’re delighted to report that based on 784 customer reviews on G2.com, We’re thrilled (and humbled) that so many of our paying customers took the time to leave the detailed and informative reviews that ranked us #1, ahead of worthy competitors like Zendesk, Freshdesk, Drift, and so many others in a very crowded space.

Technical Review 20

Technical Review Scale AWS Software Review 20