Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. We work exclusively with AWS as our cloud services provider and currently provide data hosting offerings in three different global regions – US, EU, and Australia – each architected across multiple availability zones for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

AUGUST 8, 2023

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. I think what we’re seeing in all of our portfolio companies and tech at large is that finance is increasingly seen as strategic, and they now have a seat at the table when it comes to making major decisions at the company.”

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

SaaStr

MARCH 1, 2024

Meta has leveraged incredible tech, primarily for their ad model and monetizing in a material way over the last 7-8 years, and also their feed and content model. If you’ve tried to sell to a law firm, you know it can be challenging to get through legal review. If you’re a startup, you’d have a hard time getting through legal review.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. ” versus when you’re figuring out, “Hey, how should I tech design this?” In terms of the zoom levels we were talking about before, this, for me, is right in that high-level, tech design zoom level.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Tom Tunguz

NOVEMBER 8, 2023

The Pendulum Swings to Small Data : Modern Mac laptops have the same computational power as the AWS servers Snowflake used to launch the company. The Decade of Data Continues : The pace of innovation within the data world continues to accelerate due to data. And so the decade of data continues.

Artificial Intelligence 223

Artificial Intelligence Trends Data Software Review 223

Baremetrics

OCTOBER 31, 2021

A lot of our workload was getting moved to AWS, and wouldn’t you know it: they want you to move compute to them so they have migration services to match. The post How and why we spent $400K on AWS in 4 months appeared first on Baremetrics. Of course, our “brute force” approach didn’t include this step. Money well spent.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

SaaStr

JUNE 3, 2020

Just last month, we had over five million SaaS and software buyers, coming to G2, to find trusted SaaS solutions, and what those software buyers are looking at on G2, are trusted peer reviews. And what we’re seeing is that businesses are really scrutinizing their existing technology stack.

Software Review 254

Software Review Scale Technical Review SaaS 254

Frontegg

JUNE 30, 2021

As updates are frequent and automatic, the software is continually optimized for new technologies. We will see later that the technologies integrated into AWS allow this difficulty to be quickly resolved. How to Build a Multi-tenant SaaS Application on AWS? Practical Guide to Build a Multi-tenant SaaS Application in AWS.

AWS 88

AWS SaaS Payments Payment Methods Enterprise 88

Intercom, Inc.

OCTOBER 12, 2021

These are the technical or sensitive queries that need a specialized, empathetic response. You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Finally, there’s human support, which is crucial for those tricky issues that can only be solved by a real-life person.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Clouded Judgement

OCTOBER 20, 2023

Hyperscaler Preview Next week Amazon, Microsoft and Google report earnings and we’ll see Q3 data for AWS, Azure and Google Cloud. These are thought to be the early AI winners, largely due to all of the compute they’re selling to power GenAI applications.

Cloud 167

Cloud Azure AWS Software Review 167

Clouded Judgement

JULY 26, 2024

I asked ChatGPT how many price changes AWS has made to S3 since it’s inception in 2006, and the answer it gave me was 65. Similar to the GPT 4o Mini fine tuning that was made free, I expect other model companies will follow suit due to competitive pressures. Absent the Llama 3.1 release, would this feature have been made free?

Cloud 144

Cloud Technical Review Artificial Intelligence Software Review 144

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 6 Business Continuity and Disaster Recovery While technology options to avoid downtime continue to improve, downtime is still costly. How do you respond?

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We build strong technical foundations. We build exclusively with a very small number of technologies as part of our stack, backed by a specific “ core technologies ” enablement team.

Software Review 118

Software Review Technical Review Management Systems Review 118

SaaStr

JULY 1, 2020

To do that means maybe assisting your SDR as to say, “Your morning block is your research block and you’ll review that with your manager. Tech is surprisingly an area that’s doing really well. At least for us, even within tech, there are these subverticals. We can save companies $100,000 on their AWS bill.

Merchant Services 259

Merchant Services Scale Sales Recruiting Sales 259

Chart Mogul

JANUARY 28, 2022

A few months ago, we retired our last pieces of infrastructure on DigitalOcean, marking our migration to AWS as complete. Our journey was not your regular AWS migration as it involved moving our infrastructure from classic VMs to containers orchestrated by Kubernetes. Ultimately, we decided to go with AWS. Team expertise.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Intercom, Inc.

JANUARY 9, 2020

We’re delighted to report that based on 784 customer reviews on G2.com, We’re thrilled (and humbled) that so many of our paying customers took the time to leave the detailed and informative reviews that ranked us #1, ahead of worthy competitors like Zendesk, Freshdesk, Drift, and so many others in a very crowded space.

Technical Review 20

Technical Review Scale AWS Software Review 20

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

compliance 138

compliance Data Software Review Scale 138

Neil Patel

SEPTEMBER 22, 2020

Before we get into the reviews of my favorite business credit cards, I want to quickly explain the different types of cards that you can choose from. 1 – Amex Blue Business Plus Review — The Best For Everyday Purchases. 2 – Chase Ink Business Preferred Review — Best For Travel Rewards. Cash Back Rewards Cards.

Payment Methods 145

Payment Methods Airlines Business Travel 145

Andreessen Horowitz

APRIL 30, 2024

In this conversation, a16z General Partner David Haber talks with Marco Argenti, the chief information officer at Goldman Sachs, about bringing fintech processes into financial services, turning developers into clients, and how AI is a major inflection point in the history of technology. David Haber: Marco, thank you so much for joining.

Development 109

Development Technical Review AWS AI 109

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. I was the technical co-founder of a company, but for the most part, I was just rolling from startup to startup. It can’t just be a guy or a girl with a great tech vision saying, “Here’s my product.”.

Scale 151

Scale Machine Learning Artificial Intelligence Technical Review 151

FastSpring

DECEMBER 21, 2020

How long have you been working in the SaaS/Tech industry? My first job in tech was in 1998 as a software developer. and have been working in tech ever since. You end up having very long, large meetings about tech and doing your due diligence. But I do enjoy running an awful lot. I started with Java 0.9

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

SaaStr

SEPTEMBER 13, 2020

It’s also been a powerful moment for technology to be a force for good. We’ve all seen AWS and what they’ve done with their platform. You get this almost eating effect, I think of it as Pac-Man in motion, where truly, cloud is taking over the core of technology and all of software. It is staggering.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Full Session

DECEMBER 30, 2024

Lets start with our review. Book a Demo Integrations FullSession integrates with your entire tech stack. The platform is attractive to tech-savvy companies that prefer having direct access to and ownership of their analytics tools. PostHog is also popular in the tech sector for its flexibility and adaptability.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Clouded Judgement

MARCH 22, 2024

” Let’s look at consumption revenue - this is also not technically recurring! This is why the consumption players (Snowflake, Mongo, Confluent, Azure, AWS, etc) so more variability in the macro slowdown. The most egregious is to take truly one time revenue, “annualize” it, and call it “ARR.”

AI 190

AI Cloud Revenue Technical Advisors 190

Intercom, Inc.

AUGUST 1, 2019

Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. They understood technology, and they had a unique respect for regulatory and compliance. I knew the opportunity and joined super early. Michael: Early stage is tough. Michael: There are.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

SaaStr

APRIL 30, 2022

And then you’re gonna have as a merchant, as SaaS business so many charges due to that. That’s typically the AWS model, depending on how much space you take, service space, you will pay more. In the world where tech talent is so hard to find and to recruit, what are your software engineers spending their time on?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Scytale

OCTOBER 30, 2024

Automated Risk Assessments HIPAA compliance testing tools should help you identify potential security gaps and vulnerabilities through automated risk assessments so you don’t need to undertake tedious manual reviews. Once you know where your vulnerabilities lie, you can zero in on a tool that addresses those specific issues.

Payment Services 52

Payment Services compliance Payment Solutions Payment Methods 52

Neil Patel

FEBRUARY 5, 2021

This involves a ton of seemingly trivial technical tasks that add up. All the technical stuff is managed by the provider, the sites are blazing fast, and WordPress never goes down. They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt. People are thrilled paying for WP Engine.

Management 137

Management Technical Review Outsourced Development Engineering 137

ChurnZero

JUNE 24, 2022

The webinar’s Q&A session uncovered great tips and insights, including advice on whether SaaS businesses should implement price increases due to inflation, if Customer Success should be considered an OPEX or a COGS, and how much of the total operating budget CS should account for. We will do our due diligence and understand what that is.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

User Pilot

AUGUST 16, 2023

TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. This increases collaboration across the organization and fosters communication with non-technical stakeholders. Let’s get right to it, shall we?

Data 98

Data Technical Review Government Onboarding 98

ProfitWell

DECEMBER 19, 2019

These measures you put in place should be threaded throughout your technology stack. Anatomy of a tech stack via Hackernoon. Think about your technology like a layer cake, where each part of your stack builds on the next to create a secure environment. Infrastructure. Application and software. Encrypt your data.

SaaS Payments 74

SaaS Payments Payment Services Technical Review Payment Methods 74

Stax

APRIL 18, 2024

ISVs vs SaaS: An Overview Technically speaking SaaS companies are also ISVs because they develop software. As such, all SaaS companies are ISVs (since they create software), BUT not all ISVs are SaaS companies, due to the differences in how they offer their software to end users. Consider Stax’s partner program.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Marketing AI best practices.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

Baremetrics

MARCH 30, 2021

Their integration to SF is also quite awful, and most of the time, the data does not appear. However, building reporting can be challenging from the number of reviews that we have seen, and the platform can be relatively slow when it comes to specific reports. be honest How well do you know your business? Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). A: Like in baseball, I call these “saves” – and yes, they are technically included because net revenue retention (NRR) is a cohort-based measure. Then, you summarize what they said at the ops reviews. Q: Are reactivations ever counted in net revenue retention?

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaStr

NOVEMBER 13, 2020

I actually think they’re getting done with less diligence, not no diligence, but you don’t have the four weeks of in-person meetings, they’re getting done in days. The first is: It’s the best proxy for AWS growth in the private markets. We were chatting before, certainly it’s hyperactive.

Sales Recruiting 219

Sales Recruiting Development Team Review Technical Review Sales Hiring 219

User Pilot

MARCH 5, 2025

How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Integrations Integrates smoothly with tools like Segment, Google Analytics, Mixpanel, and HubSpot, ensuring data flows seamlessly across your tech stack.

Software Review 52

Software Review Engagement Software Scale 52