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Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase productROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.
Below, we’ve shared the transcript of Harry’s interview with Karen. We immediately pivoted from a consumer company to a B2B company. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation? Harry Stebbings. Karen Page. Alex Ferrara.
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