FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question.

B2B 87

B2B Technical Advisors SaaS Payments Underperforming Technical Team 87

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. In 2008 he became an angel investor and discovered Zendesk, Clio, FreeAgent – and his love for SaaS. Christoph Janz: So what does it take to raise capital in SaaS?

Development Team Review 192

Development Team Review Software Review Management Sales Hiring 192

User Pilot

JULY 28, 2024

How does a free trial work in SaaS and help me get customers, you may ask as a new SaaS founder. TL;DR Free trials let customers test a product or service over a limited period of time. TL;DR Free trials let customers test a product or service over a limited period of time. Then this guide is for you!

SaaS Payments 98

SaaS Payments Payment Methods Payment Services SaaS 98

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

FastSpring

JUNE 11, 2024

In this episode of Growth Stage, we interview affiliate marketing veteran and attribution animal Adam Riemer of Adam Riemer Marketing about his thoughts on: What proper affiliate marketing looks like. Podcast Full Interview: Audio Listen online or find it on more podcast services. Set up a demo or try it out for yourself.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. Why is user adoption important?

SaaS Payments 97

SaaS Payments Strategy SaaS Payment Solutions 97

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. Why is user adoption important?

SaaS Payments 91

SaaS Payments Strategy SaaS Payment Solutions 91

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. more of their time browsing SaaS sites. Or perhaps you can handle a lot of the onboarding and customer success process online. New processes and modes of thinking are going to be crucial in the era after COVID.

B2B 84

B2B Sales Payment Methods SaaS Payments 84

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. The operations of a business including sales tax, VAT filings, billing, order processing, and online payments.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

FastSpring

APRIL 13, 2023

But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. That’s where 3D products were really going to explode.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Payrix

JUNE 25, 2024

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Payments 100

Payments Payment Solutions Finance Embedded Payments 100

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How Revenue Grid enables smarter selling. Now, without further ado, let’s listen to this interview with Neil Ringers. Neil Ringers: Interviewing people over Zoom is different than interviewing people face-to-face.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Products that will involve an ongoing commitment, payment, or could affect the future in a large way.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Payment Methods 100

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Enter the Sales Manager.

Scale 98

Scale Customer Success SaaS Payments Sales 98

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Navint

FEBRUARY 20, 2019

To read more about Sean’s background from this interview, click here.). Their early experience in working with media and entertainment companies (including publishing), and pioneers in SaaS, helped them develop an extensive—and now proven—methodology of helping clients scale their recurring revenue businesses.

Payments 53

Payments Technology Scale Revenue 53

User Pilot

JULY 21, 2024

Consider certifications in customer service, customer experience management, or specialized programs like Subscription Success Certification (SSC) or Professional in Customer Retention (PCR) to enhance your expertise. reduced login frequency, feature inactivity) and proactively reach out to understand their challenges.

Retention 52

Retention Payments Payment Methods Payment Services 52

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. We can only process so much change, and I feel like we’ve been through three worlds since early March. The rate of change, right?

Investment 217

Investment Technical Review Part-Time VPE Development Team Review 217

User Pilot

JULY 11, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., reduced login frequency, feature inactivity) and proactively reach out to understand their challenges.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 28, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Maybe they need new products and services, or adjustments to what you’ve been offering. Reduce upfront/adoption costs and offer flexible payment terms. You’re there to listen.). Trim unprofitable lines.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. At its core, Chargify removes barriers for SaaS businesses. Joining forces to drive SaaS revenue. And a whole lot has happened since. What’s coming next. Sign Up Now.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

MAY 29, 2020

Some are even involved in upselling products and services. Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. This way, you will let the interviewer know that you are a skillful individual and respect yourself.

Management 10

Management Healthcare SaaS Payments Technical Review 10

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Learn more about our localized branded checkout.

Payment Solutions 147

Payment Solutions SaaS Payments Strategy Software 147

Sales Hacker

MARCH 2, 2020

Strategy and Process. B2B Is Really P2P. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Applying a sales methodology to your selling gives you a tried and true advantage, and enables you to plan your work and work your plan. #SalesTruth.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

MARCH 13, 2020

Prior to Pipe, Harry co-founded Skurt raising over $11M in the process before being acquired by Fair.com. In Today’s Episode We Discuss: * How Harry made his way from the UK to founding one of Silicon Valley’s hottest SaaS startups with the founding of Pipe. * Harry has also angel invested in the likes of BreathePod and Try.com.

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SaaS Payments Payment Methods Finance Payments 251

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business. And I just started a consulting business, it was a service business. Ryan Austin 01:00 Sure.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 206

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 206