SaaStr

NOVEMBER 2, 2022

The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. They have almost 40 million free users to get to their scale. #2. A/B testing can be harder in lower volume B2B products, but it’s a reminder we all need to do more of it.

Scale 321

Scale B2C SMB B2B 321

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Get the Best B2B Data Available with SalesIntel.

Scale 277

Scale Underperforming Technical Team B2B AI 277

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. This is a guest post by Jan Young,founder of Jan Young CX and StepUpXChange.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

MARCH 6, 2024

On the one hand, it’s a leader in security — a hot space that is still growing less a weed. But it’s also tied to B2B seat models and tech. They are overall benefitting here from the growth in Cloud and security budgets, even if smaller companies and startups and scaleups are struggling more.

Fractional VPE 287

Fractional VPE Part-Time VPE Scale SMB 287

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? How B2B and B2C Are Converging.

B2C 148

B2C Payments SaaS Payments B2B 148

SaaStr

MARCH 17, 2020

Learn how Pendo can help companies go from startup to scale-up here. Predictable Revenue outlined the four pillars of outbound sales development and talked about how they’re helping companies investigate markets before building out sales teams, and also explained how the company helps customers create a link between targeting and messaging.

Sales Hiring 236

Sales Hiring Scale Payment Features Marketplace as a Service 236

Intercom, Inc.

JULY 2, 2019

Operating a sales organization at any scale involves a lot of tedious, repetitive work. Without sales automation, this work can become a black hole for your sales reps’ time. Here are our top tips, workflows and tools for automating the sales process. What is sales automation? Scheduling follow-up meetings?

Scale 192

Scale Sales Technical Review Payment Features 192

FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Chargebee: Supports Complex Subscription Management.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

SaaStr

AUGUST 16, 2023

That means you can scale quickly — if, if, you hit it. Not just invoicing, but expense reports+invoicing. Even if you can pull it off … at least in the enterprise, in B2B … you’ll look … cheap. But, in a crowded market, you probably have to be 10x better than the current market leaders.

Marketing 245

Marketing Payment Features Scale Finance 245

Intercom, Inc.

JUNE 6, 2018

Sales has changed. Messaging and live chat are the new medium for initial sales conversations, not the phone calls or forms of old. Since we launched our live chat for sales product , the people reaching out to us to learn more are sales decision-makers. They’re VPs of sales, sales directors and CROs.

Scale 179

Scale Payment Methods Payment Solutions Payment Services 179

Intercom, Inc.

FEBRUARY 6, 2020

“The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Sales Hacker

DECEMBER 21, 2020

This digital shift presents a lot of opportunities that may be converted into sales. Tips for B2B Lead Generation. Tips for B2B Lead Generation. Yes, internet lead generation strategy lists and tips are all convenient and fun. Carefully organize and analyze your customer and sales data.

Scale 117

Scale B2B Social Media Content Marketing 117

FastSpring

JANUARY 19, 2023

And they immediately began to see issues using PayPal as the foundation of their payment stack: “The moment we realized that our SaaS was going to be making more money in the next months, we realized that we had a payment issue, and we needed to be able to scale.” Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

SaaStr

MAY 10, 2024

So HubSpot had a great quarter, despite there being many challenges in the sales and marketing segments overall in the past 18 months: $2.5B This is probably what most of you are seeing for pure-play B2B SaaS sales, too. What about outside of sales and marketing software etc? mobile subscriptions. Still, even now.

B2C 288

B2C Mobile B2B Payment Features 288

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 124

Payments Payment Features Payment Methods Payment Services 124

Aaron Beashel

MARCH 9, 2018

Sure adding sales & marketing help fuel the growth, but these business were growing pretty rapidly before they injected the sales & marketing rocket fuel. We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult. In others however, growth has seem like a slog.

Scale 192

Scale SaaS Payments B2B Strategy 192

Blulogix

DECEMBER 16, 2024

Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services. It allows them to scale their service usage up or down depending on their needs, without being locked into a rigid, fixed-cost contract.

Payment Features 59

Payment Features Scale Telecommunications Forecasting 59

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Blulogix

OCTOBER 24, 2024

By adopting these strategies, UCaaS providers can reduce administrative burden, minimize compliance risks, and scale their offerings confidently. Diverse Geographies: UCaaS companies often serve customers across multiple states or countries, each with its own telecom tax laws, VAT, sales tax requirements, and regulatory obligations.

Payment Features 59

Payment Features Scale compliance B2B 59

SaaStr

DECEMBER 3, 2019

Jason asked me to find the two best marketing executives that I could to talk about how to generate more leads for your company. No, keep your hands up if you want more leads for your business? Why I stayed I think is … I talk a lot about like I think that the term is B2B and B2C are kind of silly. We love B2B.

Scale 162

Scale Sales Hiring Development Team Review Technical Review 162

Blulogix

APRIL 12, 2024

The intricate nature of subscription models can indeed be a formidable maze, but with the right strategies, businesses can turn these complexities into substantial advantages. Strategic Insights Through Data Analysis Complex subscription models generate vast amounts of data, from customer usage patterns to billing preferences.

Payment Features 94

Payment Features Subscription B2B Payments 94

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. Should I sell a $20,000 engagement for a one week training course in a classroom or should I try to sell individual subscriptions to individuals around the world for only $100 a month, which was our initial starting price point, and we knew we had to burn the boats.

B2B 173

B2B B2C Scale New CTO 173

FastSpring

SEPTEMBER 17, 2021

Reason 1: To Introduce You to Digital Invoicing and Interactive Quotes, Our Latest Products. Earlier this year, we released Digital Invoicing , a new, easy way to create and send invoices directly from FastSpring — no PDFs or back and forth emails required. Reason 3: To Highlight Our SaaS and Subscription Business.

Merchant Services 146

Merchant Services Payment Features Payments SaaS Payments 146

SaaStr

DECEMBER 16, 2021

You can create segments based on product, buyer type, sales motion, customer size, geography, or whatever is relevant to your business. Determined to understand the disconnect, Peacock began watching customer behavior more closely and realized that customers spent lots of time reconciling bills and invoices on the Quickbooks platform.

Strategy 275

Strategy B2C Scale Payment Features 275

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Sales-negotiated.

Trends 98

Trends B2B Scale Payment Features 98

SaaStr

APRIL 7, 2022

The company scaled from a hundred people to 800, last I know, but it changes every day. We took the series A, interesting enough, the first executive hired by, thanks to the sales coaching, actually was marketing. Growth for us is about massive scaling and hiring. Bobby Patrick: Right. Luciana: It has been quite a journey.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Reconcile transactions, payments, refunds, etc.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Subscription Flow

DECEMBER 12, 2024

Improved ROI: Planned and monitored business growth leads to helpful insights. This is achieved by informed strategies to cut down on costs, and boost sales. That business would most likely come under the B2B (business to business) category. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Point Nine Land

JUNE 11, 2020

Do things that don’t scale ?? Very often this means doing things that don’t scale. If you want to dive deeper into this topic, I recommend reading Paul Graham’s essay, Do Things That Don’t Scale , and checking out this list of unscalable hacks that marketplaces such as Airbnb and Doordash adopted in their early days.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

Payment Features 95

Payment Features Subscription B2B Scale 95

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And now it’s all about like, can you really scale and execute? Dev Ittycheria : Thank you.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Payment Features 97

Payment Features Subscription B2B Customer Success 97

SaaStr

OCTOBER 20, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 202

Scale compliance Healthcare Education 202