Andreessen Horowitz

MARCH 22, 2024

That said, we’ve outlined how we’re thinking about pricing and packaging in a part of the market that’s debating how to monetize their new genAI feature— B2B SaaS and prosumer companies —and how we’re seeing other companies approach the same question so you can better understand where your strategy fits in today.

Generative AI 123

Generative AI B2B Pricing AI 123

User Pilot

JANUARY 27, 2023

Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? TL;DR Free trials drive PLG by providing users with a chance to experience the product value. What is it?

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Stax

MARCH 15, 2025

In an increasingly competitive B2B market, flexibility, agility, and adaptability are necessities for todays businesses. This also means an increasing demand for easier to manage, more unified one-stop-shop experiences for business ownersand a growing opportunity for SaaS companies to further diversify their offerings.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Stax

JULY 9, 2024

Going digital reduces paperwork and manual processing for businesses by automating payment reconciliation, invoicing, and record-keeping processes. Businesses can also streamline accounting tasks by integrating digital payment systems with their financial software, which improves accuracy and efficiency in financial reporting.

Payment Methods 163

Payment Methods Payment Services Merchant Services Payment Solutions 163

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

Payment Methods 85

Payment Methods B2B Payment Solutions Payments 85

User Pilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2B North Star Metric example.

B2C 98

B2C Metrics B2B Retention 98

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. You don’t handle maintenance or updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

AUGUST 6, 2024

5 Stages of the B2B SaaS marketing funnel Acquisition : This stage focuses on attracting potential customers to your product through social media, SEO, and paid ads. Track and optimize metrics like churn rate , CSAT score , customer lifetime value, active users, and retention rate. Track your activation metrics easily with Userpilot.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

CloudGeometry

SEPTEMBER 7, 2021

One industry leader defines it as “a licensing and delivery model where software is centrally managed and hosted by a provider and may be made accessible to customers on a subscription or pay-per-view basis.” Keeping the customers who access your software and ensuring they renew their subscriptions?

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

Subscription Flow

FEBRUARY 14, 2024

The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). Within your CRM, payment details can be directly linked to contacts, sales, and membership records.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

FastSpring

MARCH 14, 2023

For example, software sold as a subscription and hosted on a cloud-based server may be taxed differently than software sold as a subscription but hosted on the seller’s private, physical servers. At DaisyDisk, we’re obsessed with the user experience.

Payment Solutions 117

Payment Solutions Merchant Services SaaS Payments Payment Methods 117

FastSpring

APRIL 1, 2021

A B2B company offering a freemium product will have a very different conversion rate than a B2C company offering an opt-out free trial. With that said, let’s jump into our top strategies for increasing your free trial conversion rate: 1: Optimize your Trial User Journey for Conversions. What is a good free trial conversion rate?

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

ProfitWell

JULY 17, 2019

Sancar is wondering: How does the Australian subscription scene stack up to the one in the United States? One beauty of the subscription and SaaS world is the way companies have been popping up and flourishing all over the world–not just in Silicon Valley. So is everything better for Australian subscription companies?

Payment Features 51

Payment Features Subscription B2C B2B 51

Unbounce

SEPTEMBER 16, 2021

That’s why Facet’s ad brings users to the page below instead of their home page. On average, 52% of B2B PPC ads point to their homepage instead of a landing page. As a B2B company, Deel is less likely to be targeting the persona shown in this image. Well done, Facet. Excitement and interest sustained.). percent from desktops.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. In-app sessions and user experience. Subscription renewals. Examples include: Search engine queries and ads.

Technical Review 113

Technical Review Social Media Software Review Onboarding 113

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Payment Features Subscription 54

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. Here are eight user persona examples to guide you in creating your own detailed personas. User persona : Useful for product development and user experience design.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

Intercom, Inc.

OCTOBER 31, 2018

At the same time, it was also important to find a way to identify potential high value customers in order to provide them a more tailored experience, with a human touch. ” The two main questions that guide the type of onboarding experience and resources users will receive are: What is your use case?

Scale 128

Scale Engagement Marketing Onboarding 128

Intercom, Inc.

NOVEMBER 11, 2021

And there were a lot of times that I would find myself coding things that I didn’t believe were ultimately going to serve end-users, and therefore, were also not going to serve the business that was supposed to be providing help to the users. And so, I thought, “I need to fix this. ” My quest continues.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Scalability becomes an important factor when controlling complex subscription models or growing businesses.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

User Pilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. A professional with no experience building consumer products (e.g., has only worked on enterprise or B2B tools).

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. And because TestDome is a B2B SaaS company, it was even more confusing to sophisticated buyers who expected a smoother experience.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

User Pilot

MAY 26, 2024

It helps you identify areas for improvement and enhance the user experience. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a Customer Effort Score (CES)? The best times to launch your CES surveys. Customer effort score calculation. Try it now!

Payment Methods 103

Payment Methods Scale SaaS Payments Payment Solutions 103

Chart Mogul

MAY 3, 2023

Who owns retention in SaaS B2B Ownership of retention is hard to nail down to one person or team. Once you have that you can craft their user experience so your product enables them to achieve those goals. “We America, Canada, and Western Europe are the selected segments displayed. There’s a lot more scrutiny around ROI.

Retention 52

Retention Trends B2B SaaS 52

BrightBack

NOVEMBER 4, 2021

The Essentials Plan is designed for startups and low-volume subscription companies (up to 250 cancels/mo) to delight customers with a personalized cancel experience, while a/b testing save offers, loss aversion, and capturing actionable churn intelligence to retain and improve. The Subscription landscape is a-changing.

Retention 52

Retention Payment Features Subscription Benchmarks 52

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payment Methods 59

Payment Methods Payments Payment Features Payment Services 59

ChurnZero

JULY 29, 2022

SaaS companies operate on subscription terms. Customer success can fulfill this role by identifying high-value prospects from the large pool of trial users, nurturing them to a paid subscription and encouraging their adoption and expansion. Customer Success improves net revenue retention (NRR).

Customer Success 98

Customer Success Scale Business SaaS 98

USIO

JUNE 28, 2024

About Usio Usio is a leading provider of integrated payment solutions, trusted by businesses to process billions of dollars in transactions annually. Usio platform offers a comprehensive suite of features designed to simplify payment processing, improve user experience, and reduce costs. chris.ross@usio.com M.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

Totango

JUNE 24, 2022

You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. Renewal of product subscription.

Customer Success 109

Customer Success SaaS Technical Review B2C 109

User Pilot

APRIL 23, 2023

Event-based analytics lets you improve user activation, segment customers to increase product adoption, understand feature usage to drive feature adoption, and personalize the user experience. Events are any behavior or action a user takes at different touchpoints across the customer journey.

User Experience 96

User Experience Onboarding Engagement Data Analysis 96

User Pilot

AUGUST 30, 2024

Additionally, you can tailor support resources and troubleshooting guides to better address the unique needs of desktop and mobile users. Firmographic segmentation This is a customer segmentation model primarily used in B2B contexts, where businesses divide companies into groups based on company industry, number of employees, revenue, etc.

Strategy 101

Strategy Social Media Payment Features Engagement 101

User Pilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This has a knock-on effect on other metrics like user retention, revenue, or advocacy.

AI Search 105

AI Search Onboarding User Experience B2C 105

User Pilot

JULY 20, 2023

Surfer comes in three primary paid subscriptions: Essential, Advanced, and Max. If you choose the highest resolution (1024×1024) then you’ll be paying two cents per image which is quite affordable compared to stock images or editing software subscriptions. Source: Surfer. Get your free Userpilot demo today!

Artificial Intelligence 98

Artificial Intelligence AI Search AI Software Review 98

ChurnZero

OCTOBER 5, 2021

Are your compensation plans setting your business up for longer-term success or subscription contraction? You need to focus on the user experience to upgrade free-trial users to paying customers. Think of the user journey regardless of how much they pay you.”. And watch what they do, not what they say.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

User Pilot

MAY 14, 2024

Customer behavior models also help them improve user experience and boost customer retention. Userpilot can help you track user activity in real time, generating data that power a comprehensive customer behavior model. This model is ideal for selling luxury products or experiences. Book a demo now to see how.

Business 105

Business Customer Lifetime Value Advertising Retention 105