SaaStr

JUNE 13, 2024

Earlier this month, Gong’s CEO and Co-Founder Amit Bendov sat down with SaaStr Founder and CEO Jason Lemkin at SaaStr Europa 2024 to talk about all things AI and the lessons learned while scaling to billions. Every week, there are significant new developments in tech. Classic B2B SaaS Last Year vs. Summer ‘24 Where are we today?

Scale 311

Scale AI Sales Underperforming Technical Team 311

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. As they scaled, they radically changed how they did sales. Jason Lemkin: Okay. Let’s get it going. Times are good.

Scale 277

Scale Scaling Sales Hiring Enterprise 277

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

SaaStr

OCTOBER 4, 2024

In today’s dynamic SaaS landscape of hyperfuncational SaaS, the journey of building a product that customers adore, while simultaneously scaling revenue to nearly $1B, is still quite a feat. They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. The bet paid off.

Revenue 312

Revenue Scale Underperforming Technical Team Sales Hiring 312

FastSpring

JULY 11, 2024

The most common examples of successful CRO tactics provided at many conferences tend to focus on B2C ecommerce, but what are the proven winning tactics you can use in your B2B CRO strategy? In this episode of Growth Stage, we interview Sahil Patel of Spiralyze about his thoughts on: Special considerations for B2B CRO. Jump to video.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. So, let me walk you through that. We said, “Well, we think we can do that.

B2B 173

B2B B2C Scale New CTO 173

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

Sales Hacker

AUGUST 7, 2024

Paul Mander currently leads all of go-to-market for B2B at Optery. He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Is there a lot of internal or customer work that needs to be done or managed by your team? How easy is it to implement your product?

Underperforming Technical Team 123

Underperforming Technical Team Technical Review Sales Hiring Scale 123

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

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Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 2 First-mover disadvantage.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

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Sales Hiring Scale Underperforming Technical Team Sales 184

Intercom, Inc.

APRIL 11, 2019

This week on Scale , we’re getting an inside look at how marketing helped them grow to a $1.5 But today, marketing is the primary driver of revenue at your typical, fast growing B2B startup. A slapdash approach to scaling marketing can result in confusion, frustration, conflict, turnover and ultimately poor business performance.

Scale 162

Scale Underperforming Technical Team Marketing Startup 162

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

SaaStr

JANUARY 27, 2024

SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. Then, in 2023, they moved into messaging.

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Underperforming Technical Team Social Media Government Subscription 333

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Talk: Scaling & Exiting: Dreams, Designs & Dramas. Eduardo Müller, Founder & CEO, B2B Stack. in 2016, he co-founded Vendas B2B Summit, the largest Brazilian B2B sales online event.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStock

FEBRUARY 13, 2019

was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform. Founders : Max Armbruster. Founded : 2014.

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SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building.

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Sales Hiring Scale Sales Recruiting B2B 80

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

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Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Intercom, Inc.

NOVEMBER 21, 2019

Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. . This is season two of Scale , Intercom’s podcast series on moving from startup to scale-up. A different approach is the Jobs-to-be-Done framework.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. They allow for massive scale and provide a captive subscriber audience that you can upsell. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

GetUplift

JULY 4, 2024

They’re truly partners and an extension of our team. But, when you’re: a highly specialized, rapidly growing B2B company with a deeply technical product that solves a significant problem for your market and you serve Fortune 500 Enterprises, It can be particularly hard. in overall conversions +72.8%

Scale 75

Scale Technical Review B2B Strategy 75

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs. Or, you might create teams that link specific sales reps to specific account managers and success reps. Churn Starts on Day One. Onboard in Real Time.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Sales Hacker

MARCH 22, 2018

In this article, I will summarize what I’ve learned about B2B sales outsourcing. Sales outsourcing agencies tend to outperform your own team with: Proven experience in exactly the sales functions they offer. Where do you invest to scale your business? You don’t want that kind of bad reputation.

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Outsourcing Services Sales Outsourcing Outsourced Development Scale 100

SaaSOptics

AUGUST 11, 2022

Raise, Sell, Merge, or Scale? In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS. The acquirer gets an opportunity to grow market share without doing the heavy lifting of growing and scaling an existing business.

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Scale Scaling Technical Review Venture Capital 97

Sales Hacker

SEPTEMBER 15, 2022

In these challenging economic times, business as usual has been anything but – and like many sectors, B2B sales is in the midst of transition. A recent survey of B2B sales professionals commissioned by my company, Lusha, sheds light on the extent to which this critical industry is in a state of flux. 33% had poor sales demos.

Scale 126

Scale Technical Review Development Team Review Underperforming Technical Team 126

Neil Patel

SEPTEMBER 18, 2020

We help our clients develop a digital strategy that maximizes the results they achieve with their content marketing, advertising, and SEO campaigns. You get a hand-picked team that will provide evidence-based, practical strategy and recommendations. Ironpaper bills itself as a B2B growth agency. Projects start at $10,000.

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Underperforming Technical Team Strategy Content Marketing Scale 139

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

OpenView Labs

MAY 12, 2020

Those are some pretty great results for a small team—only about 50 people in the whole company—that needs to navigate the challenges of selling a horizontal product serving multiple audiences from single-player scenarios to enterprise deployments. Small businesses or teams who adopt it self-service.

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Underperforming Technical Team Marketing Scale B2C 98

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

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Underperforming Technical Team Scale Benchmarks Sales 165

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. Emilie Maret | Fellowship Team @ The Family. Maybe fifty of them are B2B SaaS.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

Frontegg

FEBRUARY 10, 2022

This passwordless methodology is extremely suitable for B2B setups where dozens of SaaS applications are being used on an ongoing basis with end users mostly using their personal computers or laptops to access them. For example, app developers can implement a hybrid authentication setup in tandem with Social Logins if needed.

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Underperforming Technical Team Scale B2B Education 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. Anu: And then the rest of the team? The first end team.

Sales Hiring 218

Sales Hiring Sales Recruiting Scale Payment Methods 218

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. So, naturally, we hatched a plan to hit the gas.

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Underperforming Technical Team Headcount Sales Hiring Scale 249