Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Negative Churn?

Benchmarks 121

Benchmarks Churn Payments SaaS Payments 121

Neil Patel

DECEMBER 3, 2020

Even for fully-staffed marketing teams, it can be overwhelming. In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. Align your in-house team. Doing this ensures team alignment between the agency and your company.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

ProfitWell

JUNE 7, 2020

Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers. Poor customer service. Poor understanding of the value of your product/service. Credit card payment failures. Here’s what you need to know.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing.

Payments 53

Payments Technology Scale Revenue 53

Sales Hacker

MARCH 16, 2021

This company provides analytics and insights around recurring revenue and subscription businesses. Learn how the team follows up with every lead in record time and how they use Outreach to run account-based plays, manage reps, and so much more using their very own sales engagement platform. So our margins aren’t great.

Sales 106

Sales Technical Review Underperforming Technical Team Government 106

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. What is the SaaS business model. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

AUGUST 5, 2020

Today She discusses how everything is changing in the current climate, the rise of war-time founders, having teams work remote, and the supply-chain reimagined. The difference between these two founders are, if you’re comparing these two, founder market fit and whether a team follows the founders. What does this mean?

Technical Review 176

Technical Review Payment Methods Travel Development Team Review 176

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 57

Customer Support Customer Success Retention Underperforming Technical Team 57

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. But that’s not where they started.

Payment Methods 122

Payment Methods Marketing Payments SaaS Payments 122

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 70

Scale Startup Technical Review Software Review 70

Chart Mogul

APRIL 24, 2019

Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. GetResponse provides an all-in-one online marketing platform for teams that need to build landing pages, send emails, run webinars, and more. A bit of background. Enter mobile.

Mobile 53

Mobile Growth Hacking Technical Review Underperforming Technical Team 53

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

OpenView Labs

MAY 13, 2021

That’s why, in a customer segmentation process like the one described in this guide, it’s critical to develop customer segment hypotheses and variables, and then validate them with a well-developed, scientific research process. Stakeholders: The senior staff from the various departments and teams (e.g.,

Scale 60

Scale Underperforming Technical Team Technical Review Software Review 60

User Pilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. This decreases the strain on your customer success teams. Userpilot is one of the easiest onboarding platforms to start using on the list; Excellent and caring customer support; Reasonable subscription prices.

Software Review 52

Software Review Onboarding Software SaaS 52

ProfitWell

JANUARY 28, 2020

The simplicity of the product eventually led to more competitors developing—although later in the game—and overusing the word “proof” within their companies. For Michael it was clear that subscriptions were going to be a thing, although subscriptions were geared towards B2C and nobody really knew the extent to which B2B would move to SaaS.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 51

Scale Startup Technical Review Software Review 51

Hull

JULY 9, 2020

I personally believe that it is, I mean, apart from the market differences like B2B, B2C, there's a few. Romain (03:53): One of the other ways that we can see that is obviously B2B versus B2C. Michael (07:15): And then I can speak to the B2C side of things and then I'll pass it over. David (13:45): Okay.

B2C 52

B2C Underperforming Technical Team B2B Data 52

GetUplift

NOVEMBER 29, 2021

My client owns a small B2B business so the review pool there was much lower than it would be for a larger B2B business or even a small B2C business with high sales volume. But your answers could also help you develop a blog post idea your audience will love. Interviews With The Sales Team And Other Customer-Facing Employees.

Social Media 103

Social Media Interviewing Sales Hiring Content Marketing 103

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 40

Scale Startup Technical Review Software Review 40

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 118

Payment Services Payment Methods Merchant Services Software Review 118

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 129

Scale Sales Payment Methods Merchant Services 129

Baremetrics

JULY 23, 2020

I also knew that my target group would be companies: “B2C is the most demanding customers for the least money. The cheapest subscription was $29 a month - obviously too high. More than half of them decided to switch to a paid subscription after the free trial. Save $50 on your next Baremetrics subscription by referring a friend!

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We saw the momentum increase, and we were nailing that B2C customer.

B2B 154

B2B B2C Scale New CTO 154

Frontegg

SEPTEMBER 9, 2021

This is creating more and more friction during logins or after inactive sessions, something that has a direct effect on customer churn and subscription metrics. With password authentication, there is always additional stress on IT and support teams. Improved Security Standards. Passwords hurt business.

Underperforming Technical Team 98

Underperforming Technical Team Scale Technical Review Software Review 98

Buffer Resources

FEBRUARY 12, 2025

Numbers tell the same story: 75 percent of B2B buyers use social media to make buying decisions 60 percent of B2B marketers say social media is the most effective channel for driving revenue That said, there are key differences between how you formulate a B2B social media strategy and a B2C social media strategy.

Social Media 72

Social Media B2B B2C Technical Advisors 72

Chart Mogul

JANUARY 30, 2025

Flat-rate pricing The flat-rate pricing model is the most simple to develop and manage. Best for: Simple B2C and B2B SaaS products where customers dont need customization or scaling options. Potential high churn risk caused by poor adoption or changing workforces. We at ChartMogul are no exception.

Pricing 98

Pricing SaaS Scale Underperforming Technical Team 98

Sales Hacker

JANUARY 21, 2025

Prior to Docusign, Rob spent over ten years at Adobe, leading the global sales and go-to-market teams for their Digital Media Business Unit and holding responsibility for over $7B in revenue. Leading a large, remote-first team. Highlights: 06:07 – 3 lessons from B2C to that B2B marketing needs to learn.

Scale 86

Scale Scaling Strategy Sales Hiring 86