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2021 Financial & Operating Benchmarks: How to Become One of the ‘Haves’ of SaaS

OpenView Labs

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Customer Success: Nail customer onboarding and the customers first 30 days. Look for ways to quantify customer insights to develop proprietary benchmarks and communicate the value of your product.

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Understanding What is Churn: Your Essential Guide to Retention Metrics

User Pilot

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

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5 ISV Partner Program Considerations SaaS Companies Should Keep in Mind

Stax

An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. However, the significance of selecting the right ISV partner program for cloud services or SaaS companies can’t be overstated. Participating in ISV partner programs offers several advantages.

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Guide to Product Development Life Cycle in SaaS

User Pilot

Userpilot is an all-in-one growth platform that can assist you through the product development lifecycle with features like user feedback surveys, funnel analytics, analytics dashboards, and onboarding UI patterns. It helps you think creatively and reimagine existing products and services. Airbnb’s MVP example.

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Product Development Strategy: Example and Steps to Creating One

User Pilot

Product extension Product extension involves creating new products or services closely related to the existing product. Disruptive innovation Disruptive innovation introduces a product or service that disrupts an existing market and creates a new one. Userpilot’s SaaS Product Metrics Benchmark Report 2024. Source: Mike Pilawski.

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First-party Data: Benefits, Types, Collection Methods & Use Cases

User Pilot

Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out! RecruitNow onboarding survey. Once you’ve gathered sufficient data, leverage it to segment users and trigger tailored onboarding experiences.

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How to Leverage Webinars to Drive Engagement in SaaS

User Pilot

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Onboarding webinar example. An onboarding webinar is a great way to cover a lot of ground with new users in a very short amount of time.