SaaStr

NOVEMBER 1, 2019

How do good founders respond to questions on not achieving sales targets? #2: About the episode: Tien Tzuo is the Founder and CEO of Zuora, one of the fastest-growing SaaS companies that has been at the forefront of the rise of subscription business models. 3: Godfather of Sales John Barrow on How To React When a Lead Goes Dark.

Technical Review 205

Technical Review Development Team Review Software Review Scale 205

The Angel VC

NOVEMBER 29, 2013

Note that the x-axis is not a true-to-scale representation of time elapsed. For a true-to-scale representation I would have to add much more space between the Series A and the Series B and between the Series B and the Series C. Let’s have a closer look at each of the three phases.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

Chaotic Flow

OCTOBER 8, 2013

Free trial facilitates product evaluation and shortens sales cycles. Most customers are willing to pay for these benefits in the form of an inbound lead! From the vendor’s perspective, a free trial offers huge increases in sales and service productivity through customer self-service–even if all your leads are outbound.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Customer renewals.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Tom Tunguz

JANUARY 26, 2015

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. More impressively than the growth rates are the scale of the numbers. Salesforce went public more than 10 years ago.

Benchmarks 100

Benchmarks Metrics Scale SaaS 100

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Tableau sells software the old-fashioned way, with perpetual licenses not subscriptions.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Payrix

MAY 14, 2024

Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion. They’re moving to a subscription-based model.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe. net retention and CAC payback).

Cloud 184

Cloud Software Benchmarks Retention 184

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. And the more efficient your marketing team is, the easier it will be to scale. It excludes indirect costs such as sales and distribution costs.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 184

Cloud Software Azure AWS 184

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

Chart Mogul

JUNE 24, 2021

Though it might be hard to quantify, it’s also possible that customizing a sales page to a person’s location could feel more personal. For subscription apps like Headspace , a global audience is part of their growth ambition. Your finance team needs to manage multi-currency invoices.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

Unbounce

NOVEMBER 5, 2020

That’s half of all online sales. But while it may be impossible to match Amazon from a size and scale perspective, you can look at some of their top-selling points for inspiration to help differentiate your brand. Economies of scale are no joke, and if there’s one thing Amazon has—it’s scale. Source: Statista ).

Scale 144

Scale Marketing Merchant Services Social Media 144

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 176

Cloud Software Benchmarks Retention 176

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The real headwinds to software (tougher expansion, longer sales cycles / procurement, slower new business, budget crunches / RIFs, etc) started last August. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Scale 167

CloudGeometry

NOVEMBER 19, 2021

Short of dogs and cats living together , Dev-Plus-Ops playing nicely seems to be the right direction, if only based on how often we hear about its from prospective customers with SaaS ambitions. The output your customers see reduces to 4 functions of time: deployment frequency, lead time, mean time to restore (MTTR), and change failure rate.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. New Relic charges by the server - the more computers monitored, the greater the subscription fee.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

Tom Tunguz

FEBRUARY 20, 2017

The business filed to go public last week , and the documents reveal a very impressive business operating at scale. The chart above shows the subscription revenue is roughly at $150 million and professional services revenue is about $35 million this year. Growing quickly at the scale is no mean thing.

Metrics 100

Metrics Benchmarks Scale Finance 100

Totango

FEBRUARY 10, 2021

We invest in improving our apps to reduce the number of steps involved in lead generation.”). To put your goals of promoting customer success into action, you can define benchmarks that measure success in quantifiable terms. Defining desired outcomes enables you to establish benchmarks that can be used to measure customer success.

Scale 90

Scale Customer Success Retention Strategy 90

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Andreessen Horowitz

SEPTEMBER 13, 2023

Most leading products are built from the “ground up” around generative AI Like ChatGPT, the majority of products on this list didn’t exist a year ago—80% of these websites are new. ChatGPT has a massive lead, for now… ChatGPT represents 60% of monthly traffic to the entire top 50 list, with an estimated 1.6

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Are you ready to implement strategies to scale rapidly? And as businesses reach scale ($15-30m ARR), the top quartile customer retention rate further improves to 84%. Your customer retention is 75%.

Retention 90

Retention Metrics Benchmarks Scale 90

Intercom, Inc.

APRIL 18, 2019

Prospective customers have to be educated. Customer Success was barely a discipline when Anthony joined Gainsight, but thanks to the rise of SaaS and subscription-based business models more generally, where retaining and providing value to your existing customers is a non-negotiable, the category has exploded.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Baremetrics

APRIL 21, 2021

SaaS finance refers to financing options that are specifically designed to assist startup and scale-up efforts for software as a service (SaaS) businesses. Because of the demand for convenience in the digital age, SaaS and subscription businesses are popping up left and right. What Is SaaS Finance? You may not even have a product yet.

Finance 98

Finance Scale SaaS Forecasting 98

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business.

SaaS Payments 85

SaaS Payments Payment Features Subscription Technical Review 85

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. The efficiency of your sales and marketing team.

Payment Features 85

Payment Features Subscription Metrics Business 85

InsightSquared

FEBRUARY 12, 2020

12, 2020 – InsightSquared , the leading provider of revenue intelligence solutions, today announced integration with the LinkedIn Sales Navigator Application Platform to bring LinkedIn Sales Navigator usage data into InsightSquared’s revenue intelligence software. Key LinkedIn Sales Navigator analytics now available, include:

Scale 12

Scale Sales Recruiting Sales Benchmarks 12

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. net retention and CAC payback).

Cloud 130

Cloud Software Review Software Benchmarks 130

User Pilot

MAY 2, 2024

Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. Loyal customers can also help you acquire new leads via word-of-mouth. To prevent it.

Retention 111

Retention Metrics Strategy Scale 111

Sales Hacker

JULY 17, 2018

Account Based Sales (ABS) is hardly a new concept but many business leaders are giving it more than just a second look. There has been an uptick in the required number of approvals, especially in enterprise sales. Thus, making the sales process more complex. What is Account Based Sales? Is Account Based Sales for You?

Scale 72

Scale Sales B2C Outsourced Development 72

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

OpenView Labs

JULY 2, 2020

From Freemium to Product Qualified Leads and Product Led Growth. The 2020 SaaS Product Benchmarks Report. The State of SaaS Sales in a COVID-19 World. B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 99

Scale Underperforming Technical Team Benchmarks Onboarding 99

User Pilot

MAY 20, 2024

For example: “Increase sales from referrals by 15% in the next six months.” Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages.

Scale 105

Scale Strategy Social Media SaaS 105

User Pilot

DECEMBER 20, 2022

It is created to attract potential leads and convert them to paying customers quickly. On the contrary, the sales funnel drives the marketing-qualified leads from the marketing stage to conversion. Marketing funnel vs Sales funnel. Sales and marketing are closely related since one is heavily impacted by the other.

Scale 98

Scale Software Review Customer Lifetime Value Marketing 98