User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. Whether founders want to admit it or not, less-than-ideal funding sources like personal savings and credit cards are more popular than you’d think.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Bad pricing practices are easy excuses for customers to cancel. Guessing is a bad strategy. survey User Churn and Revenue Churn Quick Ratio.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. Pension providers can use it to educate users about different funds and the risks involved, how to set up regular payments, or track their portfolio performance.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Baremetrics

JANUARY 24, 2021

The benchmark customer churn for SaaS for SMBs is 5%. Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. Even pre-COVID, our industry (online coaching) had matured drastically since 2018, and those trends were poised to continue.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. How users feel about your company, your product and your team makes a difference too.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Full Session

JANUARY 4, 2023

Form analysis is critical for ensuring your website forms work as intended. Pinpointing reasons behind these issues can help you improve your website, web app, or landing page forms and boost your conversion rates. Form analysis is a process of examining website forms to improve their design and effectiveness.

Payment Methods 52

Payment Methods Payment Solutions Technical Review Payment Services 52

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. You need to make sure they are SMART, quantitative and benchmarked. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product. Here are the need-to-know takeaways: What is Product Analytics?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

User Pilot

OCTOBER 30, 2023

Which specific aspects of your website or app frustrate them? What activities or patterns do customers exhibit just before they leave your website or app? Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s take a closer look at its benefits.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle. More blog posts by Josh Gallant Image courtesy ConvertKit Popular payment processing apps Paddle and Stripe lead the curve on pricing intelligence.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle. More blog posts by Josh Gallant Image courtesy ConvertKit Popular payment processing apps Paddle and Stripe lead the curve on pricing intelligence.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

SaaSHolic

JULY 31, 2023

” Bookkeeping, planning, and modeling are skills and activities that someone in the founding team should perform at a good-enough level. It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.), I’ll call this person the Finance Leader. Keep it simple.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

ProfitWell

SEPTEMBER 24, 2019

This means the strategies for setting subscription prices are very different than pricing traditional products—ongoing customer payments and complex product packages mean SaaS companies need to put more thought into their pricing. SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Identify weaknesses and opportunities.

Pricing 45

Pricing Payments Underperforming Technical Team SaaS Payments 45

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Yet too many sales teams use outdated practices in making account and territory assignments. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

OPEXEngine

MAY 4, 2021

He started out in the late 1980s researching technology companies for Donaldson, Lufkin & Jenrette, then for Morgan Stanley, and then for Salomon Brothers before jumping to the corporate side as finance head for the online job-search site Monster. “I’m a finance person; I know spreadsheets, I know calculations.”

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

ProfitWell

MARCH 11, 2020

Again, a great customer acquisition rate with a bad customer retention rate is akin to throwing water into a leaky bucket. For subscription-based businesses like SaaS companies, understanding how many subscriptions you lose each payment period is crucial. You only recover 30% of customers who have a failed payment.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! What is digital analytics? Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! What is digital analytics? Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! What is digital analytics? Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! What is digital analytics? Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! What is digital analytics? Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Let’s dive in!

Payments 52

Payments Payment Solutions SaaS Payments Payment Methods 52

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Advanced customization requires working with CSS code, which can be challenging for non-technical teams.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Methods 52

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Advanced customization requires working with CSS code, which can be challenging for non-technical teams.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Methods 52

OpenView Labs

FEBRUARY 13, 2020

Working with over 800 startups, many of which I’ve formed personal relationships with, has taught me a lot about what actually moves the needle to improve retention. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

Custom events – including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress. Tracking user interactions, from button clicks to form submissions, provides data to inform UI improvements and feature development.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? Nick Mehta: I got to say pretty good internet up there on the Italian Alps, so I’m impressed.

Payment Methods 266

Payment Methods Merchant Services Scale Payments 266

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments 290

SaaS Payments Scale Payment Services Payment Solutions 290

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. If you’re curious about how your churn stacks up with similar companies, our Open Benchmarks show you average churn rates based on average revenue per user. It’s an app store optimization tool. First, is MobileAction.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

FastSpring

FEBRUARY 23, 2023

Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, and more.

Payment Solutions 147

Payment Solutions SaaS Payments Strategy Software 147

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. But invoicing happens to be connected to something really, really important, which is payments. Work smarter, not harder. Want to see more content like this?

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

OpenView Labs

JANUARY 29, 2020

Freemium benchmarks. Freemium Model for SaaS – The Good, The Bad, and The In-between. How to Increase Your Payment Customers In a Freemium Model. For certain customer profiles or market segments, it may be necessary to combine freemium with a sales team. Key Metrics to Track for Converting Freemium to Paid.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82