FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site. Correspondence automation.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

FastSpring

OCTOBER 25, 2023

FastSpring serves as a merchant of record for over 3500 companies that use our platform every day to sell digital products globally. We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business. Set up a demo or check out our platform yourself.

SaaS Payments 158

SaaS Payments Payment Solutions Software Review Merchant Services 158

Casey Accidental

JUNE 9, 2020

Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well. We typically think of monetization as the lifetime value formula, which is how long a user is active along with revenue per active user.

Retention 145

Retention Benchmarks Payments Payment Methods 145

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. 2 Why use SaaS Financial Benchmarks?

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. One, when you have really high gross margins, your cost base actually increases much slower than your revenue base. Diversity yields results.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Baremetrics

SEPTEMBER 9, 2021

When discussing the financial metrics for a SaaS company, revenue vs. profit is among the most common comparisons encountered. When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. What is revenue? What is revenue?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

Chaotic Flow

OCTOBER 8, 2013

Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs. And in the course of satisfying those needs, they drive revenue growth by pushing the three fundamental SaaS growth levers.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

Baremetrics

NOVEMBER 1, 2021

Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. NRR and GRR are important secondary metrics for any SaaS enterprise that brings in money through a subscription revenue model. Connect Baremetrics to your revenue sources, and start seeing all of your revenue in a crystal-clear dashboard.

Payments 95

Payments Retention Revenue Payment Services 95

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

SaaStr

JUNE 13, 2019

The first goal is to share with you benchmarks. We believe benchmarks are really useful to help you build your business, because they provide good goalposts for financial planning and for goal setting. Our second topic, benchmarks around retention. Only 12 companies require payment info at the start of a trial.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Revenue churn — the amount of revenue you've lost. Revenue churn = money lost. This article will cover everything you need to know about customer churn vs. revenue churn. What is Revenue Churn? How to Prevent Customer Churn and Revenue Churn Bottom Line.

Churn 105

Churn Payments Revenue SaaS Payments 105

Stax

JUNE 20, 2024

From fostering strategic alliances to unlocking new revenue streams, the choice profoundly impacts a SaaS company’s trajectory. TL;DR An ISV partnership program facilitates collaboration between independent software vendors and SaaS platform providers, to foster symbiotic relationships that drive mutual growth. Its purpose?

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Chart Mogul

OCTOBER 17, 2024

You have to reconcile different currencies, deal with fluctuating conversion rates, and convert annual payments into monthly revenue. Using ChartMogul Benchmarks , Patrick and the rest of the leadership team saw the growth slowdown was affecting the entire SaaS industry, and could compare their performance to other similar startups.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Of course, media buzz alone shouldn’t convince you to use Stripe (or any other reporting and analytics platform).

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. But with effective customer success, it’s possible to attain those extra gains from the SaaS revenue model. Stay tuned and read on to incur extra SaaS revenue.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Payment Solutions 88

Chart Mogul

JUNE 24, 2021

The same could also be true for your SaaS business. We also shared that revisiting your monetization strategy is an essential part of growing your business. When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. Support forums.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Baremetrics

SEPTEMBER 15, 2021

Connect Baremetrics to your revenue sources and start seeing all of your revenue on a crystal-clear dashboard. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Integrations 3. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Intercom, Inc.

MARCH 31, 2021

A whopping 68% of support leaders say their team hit roadblocks once a month because their support stack isn’t integrated with technology used by other teams. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations. Seamlessly manage all of your tools from one inbox.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. Changing the Price 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

OPEXEngine

MAY 18, 2021

SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. ARR = (Overall subscription per year + recurring revenue from add-ons or upgrades) – revenue lost from cancellations.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Don’t leave revenue on the table, drive growth by optimizing your pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. The journey in SaaS encompasses numerous ‘micro-conversions’—pivotal actions a user undertakes from signup to final payment. But, the ultimate goal for any SaaS business is to translate this perceived value into actual revenue.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

OPEXEngine

APRIL 16, 2020

The anonymous and confidential poll covered changes to Q2, Q3, Q4 and FY 2020 Sales Quotas, Territories and Commission payment policies. Sales commission payment policies for companies over 100 employees are for the most part tied to signed contracts, with more variation of policies among early stage companies with less than 100 employees.

Payments 52

Payments Payment Services Payment Solutions Benchmarks 52

Baremetrics

JUNE 4, 2021

Here is a summary of the metrics you can get out of Baremetrics, as well as the tools that run right inside the platform. Revenue Metrics Monthly Recurring Revenue (MRR) You can track how much revenue you're pulling in on a monthly basis. What you can do with this information extends way beyond the scope of this article!

Metrics 98

Metrics Payments SaaS Payments Payment Services 98

Neil Patel

NOVEMBER 4, 2020

Coming up, we’ll discuss six types of Apple Watch apps that may enable you to run your company better: Customer relations management apps Organization apps Presentation tool apps Apps for sending and receiving payments Goal tracking apps. Noted integrates audio recording with note-taking. Customer Relations Management Apple Watch Apps.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

FastSpring

FEBRUARY 6, 2019

Once they’ve seen the platform or software in action, they’re more likely to continue to use your product and extend their subscription beyond the free trial period. Benchmark Growth with Measurable Metrics. This is why many SaaS providers select a subscription platform that accepts multiple payment types and offers recurring billing.

Payment Features 97

Payment Features Payment Solutions Subscription Pricing 97

Sales Hacker

DECEMBER 20, 2018

Signing contracts and collecting payment. After you have a good handle on your entire sales process, get a baseline read of your appropriate sales metrics and KPIs (calls made, emails sent, conversion rates, length of sales cycle, etc.). If you have trouble prioritizing, rate each step of your process on efficiency and effectiveness.

Payments 110

Payments Payment Services Sales Payment Methods 110