Point Nine Land
OCTOBER 23, 2023
Trying to Figure It All Out Yourself Without a Sherpa-Guide Okay, so you’re a technical or product founder. The best-performing startups led by technical or product founders also have investors or advisors who guide them through the early days (and often later years) of their journey. Which are you?
Intercom, Inc.
MAY 19, 2022
With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Last year, Intercom, Klaus, and Support Driven partnered to publish the first-ever support quality benchmark report with the goal of uncovering what good results in customer service actually look like.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
User Pilot
AUGUST 23, 2023
A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.
Sales Hacker
MAY 5, 2021
It’s not all technical. He is also a board member for the New Technical Fund whose mission is to fund organizations that enrich people with skills using new technical methods. She advises organizations to change their beliefs around change and to increase the level of organizational accountability. Check it out.
User Pilot
AUGUST 18, 2024
As you implement the strategy, closely monitor the key product metrics and measure them against internal and external benchmarks. For example, rather than prioritize a feature because it’s technically feasible, prioritize it based on how it solves a customer pain point or improves the overall product experience.
Baremetrics
DECEMBER 18, 2019
Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Fullstory is a great example of technical onboarding, where the main challenge is getting a code snippet installed. Show your face, advise, and create relationships.
ChurnZero
OCTOBER 22, 2020
The more complex the software, the more maintenance it will likely need to ensure continued use,” advises LookFar , a software and startup studio. In most situations, it’s advised that you should only build when it serves to differentiate your business or there are no other viable solutions. Not to mention the maintenance.
Expert insights. Personalized for you.
124 
Let's personalize your content