Tom Tunguz

MAY 28, 2019

In 2013, Scott Berkun authored a book called The Year Without Pants. After I read the book, I wrote : In the coming years, video conferencing and online meetings will become much more prevalent as stories like the ones Scott shares are told and retold. The second one is managing internal communication.

Sales Recruiting 278

Sales Recruiting Startup Sales Hiring Engineering 278

Tom Tunguz

MARCH 19, 2023

During that session, she alluded to a book sharing her expertise in building exceptional teams at two of the most successful startups. That book, Scaling People : Tactics for Management & Company Building. is a book a management team could take to an offsite to develop or re-imagine the entire operating system of a business.

Startup 229

Startup Scale Systems Review Compensation 229

SaaStr

AUGUST 15, 2024

You want to quickly create and communicate a compelling vision and mission that everyone buys into and underline that mission with a clear and concise strategy. You’ll tie your company-wide and department-level objectives to that strategy and regularly communicate key results to assess how the strategy is performing.

Scale 314

Scale Sales Hiring Scaling Innovation 314

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Analyze customer data and improve in-app communication with interactive guides.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

SaaStr

JANUARY 24, 2022

Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? Mistake #1: Bookings are not revenue. More often than not, the response is, “Well, our bookings are __”. My next question is then, “What do you define as booking?” And then — he sent me his financials. But don’t.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

Incredo

JANUARY 21, 2020

From there you manage your bot’s questions, answers, and help it get smarter. The dashboard also provides you with analytics on how many leads you generated, how many meetings you booked, how much revenue to expect. And one day she converts and books a call. DOWNLOAD YOUR E-BOOK. They want answers to questions right away.

Marketing 313

Marketing SaaS Social Media Customer Support 313

Tom Tunguz

FEBRUARY 26, 2025

Your company can employ pricing to communicate to the market whether your product is a premium, mid-market or low cost alternative. Salesforce exemplifies exceptional positioning. Used strategically, pricing can be a weapon, a source of competitive advantage in the market.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

JANUARY 28, 2025

The Importance of Owning a Category The book “Play Bigger” suggests that buyers today make decisions around buying categories, not products, and companies should aim to own a specific category in the buyer’s mind.

AI Search 244

AI Search AI Artificial Intelligence Technical Review 244

Tom Tunguz

AUGUST 8, 2021

It’s the canonical book on modern pricing. how to communicate pricing changes. He is the co-author of Monetizing Innovation , which I wrote about in this blog post. During the session, we’ll cover: the types of pricing strategies. the key factors to think about when pricing. when to employ usage and seat based pricing.

Pricing 244

Pricing Startup Strategy Innovation 244

User Pilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. They communicate changes, fixes, additional features, and upgrades associated with the new release and provide key information (if required) to help users navigate the latest updates. What are release notes? And all this with no code needed.

Social Media 105

Social Media Communication Engagement Software 105

SaaStr

SEPTEMBER 4, 2023

you will be surprised how many you book (I think I did 9 meetings last year). I often start with something like “we keep your CEO out of jail” (because we take on all sales tax compliance and risk) and that is more interesting than a long winded full explanation which you can certainly get into once they’re hooked. Don’t use a laptop.

Travel 279

Travel compliance Communication Branding 279

SaaStr

OCTOBER 6, 2023

They collect the payment online and take a 15% fee for every booking. Every hotel room is fully booked. Talking about traction when you have none No time box The only way to communicate whether you’ve done something quickly is if the traction slide includes how much time you’ve spent doing it. That’s it.

Payment Methods 279

Payment Methods Startup Payment Solutions Sales Hiring 279

Tom Tunguz

DECEMBER 1, 2021

Rather, the clarity of the goals and the repetition in their communication create internal alignment. Claire is writing a book about management due to publish next year. Goal frameworks ensure that the priorities of the leadership team coalesce the priorities of the rest of the organization. Those dashboards predated goals.

Scale 265

Scale Scaling Payment Services Leadership 265

Intercom, Inc.

AUGUST 25, 2020

Whether she accepts that communication is a separate issue. Inarticulate, unclear, or ambiguous communications. To uplevel the nitty-gritty of your UX writing craft, turn to any number of excellent UX writing books. And beyond knowing when to disambiguate, we excel at making contextual inferences. Delivery problems.

Communication 290

Communication Software AI Engineering 290

Incredo

MARCH 20, 2020

At the beginning it was a bit hard to track the progress of tasks and communicate with team members effectively. We believe that our tips will help companies organize their communication process more smoothly and feel the real benefits of work from home. . What about communication quality and tools?

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

SaaStr

MARCH 31, 2019

This is most likely due to the fact that communications platforms are quite different in different countries. 40% of new bookings are from existing customers. Their churn is lower in the channel, as are total sales and marketing costs. RingCentral was slow to international sales, still < 10% of revenue. At least to some extent.

Systems Review 259

Systems Review SMB Cloud Enterprise 259

SaaStr

AUGUST 26, 2020

There’s so much subtle communication that gets lost over video, you need to make it up with energy. So, focus on the people and communicating what’s special about you and your team. “Are there any good books you recommend to further understand PPP and that may have also helped influence your ideas?”

Scale 318

Scale Investment Venture Capital Technical Review 318

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. Livestorm booked 233% more sales demos with Intercom. The promise of live chat for sales teams is being able to connect faster with higher quality leads.

Sales Funnel 245

Sales Funnel Sales Headcount Payment Features 245

SaaStr

JUNE 20, 2022

As Allin explains, “In telling your story, [communicate] your thesis on why you think your company needs to exist, and why you think there is a huge market opportunity…[be] very clear about what your product currently accomplishes, the product roadmap that’s ahead, and the business model that you’re going to use to monetize that.”.

Venture Capital 245

Venture Capital Management Business Model Investment 245

Incredo

MARCH 11, 2020

Use social media to educate your community and members and post updates about the organization. Reports suggest that 97% of all text messages are opened – that’s something that’s hard to pass up for any savvy association. You can use text messages to communicate important updates, promotions, events, donations and so on. .

Strategy 257

Strategy Social Media Sales Recruiting Marketing 257

User Pilot

OCTOBER 31, 2024

This workflow should detail how data will be collected, processed, and analyzed (and by who), as well as how insights will be communicated across the organization. Workflow : Defines how data will be collected, who’s going to analyze it, how to communicate insights, and so on. How will it be analyzed?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

JULY 8, 2024

All teams discuss blockers, inefficiencies, structure plans, and different communication channels to charge a path forward. One of the more controversial things Justworks does is pay AEs on their net book of business. That’s an opportunity cost. Justworks’ founder Isaac brought everyone together into a “war room.”

Sales Hiring 294

Sales Hiring Scale Sales Education 294

Buffer Resources

SEPTEMBER 11, 2024

Hailley Griffis , Head of Communications and Content, agrees that sharing a peek behind the curtain of how you work can resonate. ” For Hailley, the benefits of being an active voice in her industry also mean she has the gravitas to approach other communications leaders and learn from them.

Social Media 126

Social Media Entertainment Education Branding 126

Buffer Resources

JULY 11, 2024

Here, Buffer's Head of Content and Communications Hailley Griffis talks about why she's taken the 'risk' of staying in her role rather than moving on: Day 12 What does a week in the life of a [insert your job title here] look like? Day 10  Share a cliche quote that you can't help but take seriously.

Branding 123

Branding Social Media B2C Engagement 123

Intercom, Inc.

APRIL 6, 2020

So far they’ve provided over 882 days of bookings to NHS or emergency service staff & volunteers. From day one, Hiyacar has made a conscious effort to foster easy communication within its community – whether that’s between its members who are renting and hiring out cars, or between their members and the Hiyacar team.

Technical Review 220

Technical Review Mobile Communication Technology 220

Intercom, Inc.

MARCH 10, 2021

Communicating your process to other teams and colleagues, and clearly setting realistic, sustainable expectations, is a key part of this self-protection. The first step to communicating your process is making sure your project roadmap is transparent and visible to everyone. Make your roadmap visible to everyone. statement.”

Strategy 245

Strategy Management Communication Data 245

SaaStr

JULY 7, 2022

A CFO’s job is not limited to doing the books and paying the taxes. It’s crucial to know your team to correctly communicate what is happening in your company. When you find those characteristics in your hiring pool, act fast to hire and then be strategic in how you retain them. Mistake 2: Thinking your CFO is a glorified accountant.

Scale 279

Scale Sales Hiring Interviewing Engineering 279

Intercom, Inc.

FEBRUARY 25, 2021

In fact, in 2019, she literally wrote the book on it – Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators.

Scale 211

Scale Consulting Interviewing Customer Support 211

Subscription Flow

OCTOBER 10, 2024

Conclusion Billing system migration is the replacement of your existing billing system with a more advanced one.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

User Pilot

OCTOBER 19, 2024

Similarly, you want to communicate clearly and honestly about your products, features, and services. Teach them to adopt effective problem-solving techniques as well as communication skills like active listening, empathy, and speaking in clear, concise language. Think of this as setting up a date.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Telecommunications Social Media Entertainment 243

SaaStr

MAY 17, 2024

You don’t have to do what everyone says in the product management books. The Best Way to Communicate Your Vision Where do you want to be as a company, and what are the existential risks you see in the market stopping you from achieving that vision? How do you communicate that vision to your team, peers, and customers?

Scale 305

Scale Technical Review Sales Hiring Artificial Intelligence 305

Intercom, Inc.

JUNE 10, 2020

For example, at Intercom we build customer communication software. Before Intercom, which is a customer communications product for businesses (in other words it’s a B2B product), I spent most of my career working on consumer products like Gmail and YouTube. Really using it for the real thing it was intended to be used for.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

SaaStr

JANUARY 15, 2021

In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. You may ask, “When can we ship this?”

Sales Recruiting 244

Sales Recruiting Development Software Review Management 244

Intercom, Inc.

JULY 28, 2020

These apps make communication feel friendly, quick, easy, and even fun. They can drive key customer action, like booking demos and making purchases. Think about the last time you connected with a friend – it was most likely through a text or other messaging apps, especially during this time of social distancing.

Scale 290

Scale Scaling Engagement Branding 290

SaaStr

NOVEMBER 30, 2022

Your next hires should be two SDRs who can book meetings for the founder and the early-stage team. If you believe you can deliver value to your identified persona, communicate with your audience with them in mind. This is the fodder and fuel that SDRs love. Your open rates and reply rates will increase. .

Sales Hiring 246

Sales Hiring Development Technical Review Management 246

Intercom, Inc.

JULY 2, 2020

What’s really cool when I think about the different channels and the ways customers want to communicate with companies now is that [companies] have actually adopted those things. I ask the team to treat it like it’s their business, their book of business. As Pam tells it: . It’s become a better approach for them.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253