ChurnZero

DECEMBER 2, 2022

In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base. How to transition your CSMs’ book of business with Alli Tiscornia, CCO, ChurnZero.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Weak-Leak and Strong-Link Thinking The idea of weak-link and strong-link thinking was first popularised in The Numbers Game: Why Everything You Know About Soccer Is Wrong , a book written by Chris Anderson and David Sally. Operational efficiency. Brand equity. Customer data. Economies of scale. Freemium lead funnel.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

OPEXEngine

DECEMBER 17, 2019

Benchmarking also provides useful data on spending levels across the major expense categories, i.e., COR, R&D, S&M, and G&A, and well as specific data on headcount for each team within these categories. As a specific example from my experience, I started working with a SaaS company in the middle of a significant restructuring.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Point Nine Land

APRIL 21, 2021

Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

User Pilot

FEBRUARY 24, 2025

PM looking for a by-the-book product manager role. 10+ years of experience in consulting, operations, or project management. He excels in creating unified product ecosystems and improving operational efficiency through data-driven insights. She will optimize business models for profitability and operational efficiency.

Technical Advisors 52

Technical Advisors Data Management Scale 52