SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. In the good sense, like go and build the kind of organization and process that made them successful in the past, but you need to hire that kind of person when you’re willing to make a big investment and a big change in that area. What is good?

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

SaaStr

APRIL 16, 2019

I immediately left the office, went home, packed a bag, went the airport, booked flights, showed up there at mid night, met with the individual. The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

User Pilot

MAY 1, 2024

He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. He has also invested in businesses, like Figma, Vanta, and Webflow, among others. Book a demo to learn about its analytics, engagement, and feedback capabilities.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Neil Patel

AUGUST 23, 2021

Niche: Entrepreneurship, investment, mindset. What Eric is Known For: His book, Leveling Up, gives readers advice for living the life they’ve always dreamed of leading. Why Rand is Successful: Rand speaks frankly and with humor, as shown in his book Lost and Founder: A Painfully Honest Guide to the Startup World. Rand Fishkin.

Marketing 128

Marketing CTO Coach Entrepreneurship AI Search 128

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Scytale

FEBRUARY 10, 2025

What happens if you add new services or locations? Better attract and retain new clients ISO 27001 is known as “The Golden Standard”, proving that your organization has implemented the highest security standard. An additional fundamental cost to consider is the possibility of an ISMS scope extension.

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Sales Hacker

OCTOBER 13, 2020

I’m not dealing with all the little things that outside counsel does to get something, little HR things, or doing the books, which is what I’m doing. So I have the fortunate luck wherever you want to call it, that he is very much engaged as a part-time CTO, advisor, technical advisor, and also investor in RepVue.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

SaaStr

SEPTEMBER 26, 2019

I looked back at our investment memo, it was a 2K ACV when Jason invested after Y-C. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. For those who don’t know that book, please read it.

Scale 150

Scale Sales Hiring Sales Recruiting Technical Advisors 150

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

DECEMBER 7, 2023

What’s their new CAC Payback Time? New Gross Margins? Start by creating a new account from clicking the button New on the top-right. For example, if you know your advertising spend is $20,000 a month and it results in 200 new customers, your CAC is $100. Let’s start with Payroll – Support.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Andreessen Horowitz

MARCH 20, 2024

And so, the thing that was really new about LLMs was the ability to, at extremely low cost, generate an answer instantly to any question. Adam: And so, based on all that, we landed on building Poe as a new chat-oriented AI product. We thought about, [as Quora] , what is the role that we’re going to play in this new world with AI?

AI Search 143

AI Search AI Artificial Intelligence Scale 143

Outseta

OCTOBER 15, 2018

Rand Fishkin of Moz poured his heart and frustrations into his book Lost and Founder , then began building SparkToro taking a drastically different approach than he did in building Moz. Investment funds like Indie.VC This vision was not aligned with his investors, or his Co-founder and CTO, both of whom would leave the company.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. Prospecting tool for generating new leads. Nothing is new here. With the full BOOK of instructions, we get busy hiring.

Software 75

Software CTO Hire Scale New CTO 75

Valerian Tech

JUNE 13, 2023

It can be challenging to keep up with the evolving compliance landscape without a dedicated compliance team or the ability to invest in advanced compliance tools and technologies. Regulatory agencies frequently update guidelines and introduce new requirements to address emerging risks and changing industry dynamics.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

Crafty CTO

APRIL 12, 2020

All are linked back to their source in the online book and are copyright ©1999-2020 Basecamp. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Sales Hacker

JUNE 12, 2020

This is a relationship worth investing in. Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. I’ve never heard of them.

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Audacix

MAY 23, 2018

Below are the top four key quality assurance areas that every CIO & CTO (and equivalents) are concentrating on over the short to medium term: 1. Invest in risk-based software testing Why spend millions of dollars doing the very things that have achieved sub-optimal results time after time?

New CTO 40

New CTO CTO Software Investment 40

Crafty CTO

MAY 1, 2020

This is the sequel to my post Shape Up Your Agile , about the book Shape Up: Stop Running in Circles and Ship Work that Matters by Basecamp ’s Ryan Singer. All link to their source in the online book and are copyright ©1999-2020 Basecamp. When new tasks come up, you know where to put them.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Crafty CTO

FEBRUARY 19, 2023

John Gruber chimed in shortly after with a nice follow up, “ Bing, the Most Exciting Product in Tech ,” that calls out further commentary by New York Times columnist Kevin Roose.) Alarm over AI isn’t something new. Ray Kurweil ’s book, “ The Singularity is Near ,” was published in 2005.

AI Search 52

AI Search AI ChatGPT Technology 52

Audacix

JULY 18, 2022

After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know. Tools require investment, but they also require planning to ensure that they are used by the right people in the right way.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. You need to invest at least a year or even two years. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users. Once you have that, you can begin to acquire some new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Tom Tunguz

MAY 7, 2014

Some of the best content to be found about startups is locked in books. Thomas Kjemperud asked me yesterday for a 140 character recommendation of one book for founders. They have been written by salespeople, CTOs, speechwriters, consultants and magnates. If they weren’t all e-books, they would be dog-eared and foxed.

Underperforming Technical Team 157

Underperforming Technical Team New CTO CTO Government 157

SmartKarrot

FEBRUARY 16, 2022

He has co-authored a book with his co-founder Dharmesh Shah on inbound marketing. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc. He led early-stage investments in Box and Yammer.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” And so once I had the idea I convinced my father to invest and become a customer. He was investing in internet companies.

Sales Recruiting 233

Sales Recruiting VP of Engineering Scale SaaS Payments 233

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 214

Scale Enterprise Scaling Sales Hiring 214

SaaStr

MAY 2, 2019

Jonathan : As opposed to you have X number of customers who have bookings that indicate future growth. Vlad: So what’s the new reality? So we needed to kind of get the new mindset going. Okay, so what were the stages of investment rounds that you took? Jonathan : Oh wow. Vlad : So yeah, from investors. Vlad : Yeah.

Scale 207

Scale Business Sales Hiring CTO Hire 207

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. That means we need new pricing models, we need to figure out new delivery mechanisms for our data, so on and so forth. So I found myself in London, a one of one employee introducing this new brand to advertising agencies in Europe.

Payment Features 117

Payment Features Subscription Scale Underperforming Technical Team 117

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That got me fascinated by computing early on.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. The number of products that are in sales reps’ books, the partners that are in the ecosystem, there’s no denying that. How should the success of marketing be measured?

Scale 252

Scale Sales Hiring Sales Recruiting Sales 252

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? The book they have gifted most often and why? One of them, I was the first CTO of Stubhub.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

Crafty CTO

OCTOBER 17, 2023

A Book Encounter While browsing the lake house bookshelves, John stumbled across Bull Cook and Authentic Historical Recipes and Practices and was immediately hooked. I can recall my father’s enthusiasm for the book, along with its author George Leonard Herter and his catalog business Herter’s. What’s a Bull Cook?

Scale 52

Scale Compensation Startup Mobile 52

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Where do founders make mistakes in negotiation?

CTO Hire 173

CTO Hire compliance Scale Startup 173