SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 270

Payment Methods Merchant Services Scale Payments 270

User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Underperforming Technical Team 75

Underperforming Technical Team New CTO Interviewing CTO 75

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. RELATED: How To Build A Data Drive Sales Team. Ideas Ryan finds transformative [29:33].

Marketplace as a Service 102

Marketplace as a Service CTO Hire Sales Recruiting Scale 102

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. I immediately left the office, went home, packed a bag, went the airport, booked flights, showed up there at mid night, met with the individual. We had no New York city presence.

CTO Hire 169

CTO Hire Travel Underperforming Technical Team CTO Coach 169

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Much of the success here depends on how competent and motivated the CTO and their team is. Average salary: $192,383/yr.

Sales Hiring 89

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 89

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development. Building trust can be tough when you’re a new hire in a leadership position.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Her team loved working for her.

CTO Coach 130

CTO Coach Sales Hiring Sales Recruiting CTO Hire 130

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. Jonathan : As opposed to you have X number of customers who have bookings that indicate future growth.

Scale 185

Scale Business Sales Hiring CTO Hire 185

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. We’ve got two sponsors, including a new one called Sapper Consulting. That means we need new pricing models, we need to figure out new delivery mechanisms for our data, so on and so forth.

Subscription 113

Subscription Payment Features Scale Underperforming Technical Team 113

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Crafty CTO

APRIL 12, 2020

All are linked back to their source in the online book and are copyright ©1999-2020 Basecamp. Bigger – it speaks to every aspect of the software development process. Where agile began I was managing software development projects at Viant in February 2001 when the Manifesto for Agile Software Development was published.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Crafty CTO

MAY 1, 2020

This is the sequel to my post Shape Up Your Agile , about the book Shape Up: Stop Running in Circles and Ship Work that Matters by Basecamp ’s Ryan Singer. All link to their source in the online book and are copyright ©1999-2020 Basecamp. We left off at the handoff of shaped, de-risked work to the development teams.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Outseta

OCTOBER 15, 2018

Rand Fishkin of Moz poured his heart and frustrations into his book Lost and Founder , then began building SparkToro taking a drastically different approach than he did in building Moz. Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Investment funds like Indie.VC

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? How has Jeff seen his original thesis for “developer first” evolve and change with time?

Underperforming Technical Team 167

Underperforming Technical Team Development Software New CTO 167

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 222

Scale Sales Hiring Sales Recruiting Sales 222

OpenView Labs

JULY 16, 2020

Back in March and April, when we were all adapting to COVID-19, I used the Mood Meter at the beginning of a bunch of my leadership team meetings because I found it was a really useful tool to open up the discussion. What’s the last book you read? I have a pile of quarter-read books by my bed. It sort of worked.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together.

B2B 148

B2B B2C Scale New CTO 148

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Underperforming Technical Team 80

Underperforming Technical Team AI Technical Review CTO Coach 80

Scytale

NOVEMBER 19, 2024

The bad news is that just waving a wand won’t cut it. Once you have assessed your compliance level with the SOC 2 standards, identify and document any gaps or weaknesses. Create an action plan Develop a detailed roadmap to address the gaps that you have identified in order to meet the requirements of SOC 2.

compliance 52

compliance Underperforming Technical Team Technical Review Systems Review 52

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. How has Peter found the transition from CTO to CEO this time? And so really it became a bad habit. What have been some of the challenges?

VP of Engineering 150

VP of Engineering CTO Hire Technical Review Sales Hiring 150

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

Scale 67

Scale Sales Hiring Scaling CTO Coach 67