Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I learned a million lessons about SaaS, about start-ups, and about life along the way.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode.

Payment Solutions 201

Payment Solutions Pricing Payments Payment Services 201

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Want to see more content like this?

Merchant Services 197

Merchant Services Payment Methods Data Sales Hiring 197

Tom Tunguz

FEBRUARY 11, 2016

When we discuss payback periods in SaaS, we implicitly mean customer payback periods. But, there’s a second and equally important payback period – the payback period on hiring a new account executive. Let’s take a hypothetical SaaS startup that sells a $20k product at a 75% gross margin.

SaaS Payments 113

SaaS Payments Sales Hiring Payment Services SaaS 113

SaaStr

SEPTEMBER 13, 2020

Another collection of their customers actually turned their kitchens into service offerings. They’re facilitating virtual schooling, they’re helping governments organize. Really, cloud absorbs hardware, software and services. Because more and more hardware is becoming soft. We call that a second act.

Sales Hiring 224

Sales Hiring Scale Payments Cloud 224

Tom Tunguz

OCTOBER 19, 2016

What is the optimal contract length with for your SaaS startup? It’s common to see SaaS startups initially price their products on a monthly basis, then add an enterprise “Call Me” plan which hides behind it an annual contract. It enables an early-stage software company to rapidly gather feedback.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. This panel will speak tactically to various comp design options as a way for management to determine and promote ideal behavior in their front-line teams. Meghan Gill | VP of Sales Ops @ MongoDB. FULL TRANSCRIPT BELOW.

Sales Recruiting 149

Sales Recruiting Sales Hiring Scale Sales 149

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Chart Mogul

SEPTEMBER 17, 2020

While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. For example, if a customer pays for a whole year in advance, you should spread their payment over the 12 months it covers and count each share towards your MRR for the year ahead.

Payments 145

Payments Revenue Payment Features SaaS Payments 145

Baremetrics

AUGUST 6, 2021

Although bookkeepers and accountants share some duties, for example preparing tax returns or producing the end of year financial statements, a bookkeeper’s main duty is keeping the basic, daily finances in order. This is usually accomplished with the double-entry system of accounting discussed below. Table of Contents.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Baremetrics

JANUARY 12, 2022

This article is one such list, where we take a deep dive into cash flow modeling for SaaS businesses and the software that can help you do it. These projections are built on many assumptions, from your hiring plan to your expected monthly recurring revenue (MRR) growth. Why is cash flow modeling important for SaaS? QuickBooks 4.

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

Kellblog

JULY 24, 2021

My first job in marketing, which served as my bridge from a technical to a sales-and-marketing career, was as a competitive analyst. Specifically, I was the dedicated Sybase competitive analyst at Ingres in the late 1980s, in a corporate job, but working out of the New York City sales office. They exist to help sales win deals.

Product Marketing 144

Product Marketing Marketing Sales Hiring Payment Services 144

Chart Mogul

JUNE 6, 2019

The first thing that comes to mind when you think of a SaaS business? Yet, people lie at the heart of every software company, so taking good care of them is imperative for every SaaS business that wants to succeed. The recognized revenue report makes it easy to prepare accounting documents. Finance & Operations.

Payment Services 20

Payment Services Finance Payment Solutions SaaS Payments 20

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 159

Payments Merchant Services Payment Solutions Payment Services 159

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million now Homeadvisor).

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Sales Hacker

AUGUST 4, 2023

Earlier this week, we announced that my new company, the GTMfund , has acquired my old company, Sales Hacker , from my…other old company, Outreach. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 76

Scale Sales Hiring Sales Payments 76

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa.

B2B 158

B2B B2C Scale New CTO 158

ProfitWell

NOVEMBER 26, 2019

And SaaS analytics play a crucial part. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. What are SaaS Analytics? SaaS analytics are analytics specific to the SaaS subscription industry. What are SaaS Analytics? Uncover churn.

SaaS Payments 85

SaaS Payments Subscription Payment Features Technical Review 85

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Sales qualified leads: These are leads who show interest beyond consuming content. Outbound lead prospecting aims to persuade leads to use a service or a product. What is lead generation?

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. There are three sections in the book.

Customer Success 52

Customer Success Management SaaS Payments Payment Features 52

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. You get an impulse to define your internal processes.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Baremetrics

AUGUST 22, 2021

In its simplest form, cash accounting is a system in which a company records expenses and revenues as the money changes hands. When your client hands you cash, it is reported in your books. Cash Accounting Advantages and Disadvantages 1. Cash accounting gives you a glimpse of how much money you have in the bank today.

Payment Solutions 91

Payment Solutions Payment Methods Payment Services Payments 91

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. What I love about SaaS as a product person is that it’s a longterm value exchange. This lesson is a nod to the book, Monetizing Innovation. Want to see more content like this? FULL TRANSCRIPT BELOW.

Payments 108

Payments Pricing Compensation Scale 108

Baremetrics

DECEMBER 7, 2023

But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. We want to help, and I believe my experience with other SaaS companies may be useful to you as you plan out your company’s new future.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

OpenView Labs

OCTOBER 11, 2021

Open source: These products have an open-source (free) component and typically monetize based on what upmarket buyers might need through proprietary features, managed hosting, or services. They were successful with gaining discovery and enabling to unlock the product’s value by creating world-class documentation.

Payment Solutions 68

Payment Solutions Development Software Payments 68

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. User onboarding is the process of educating your customers on how to get the most out of your app. Book a Userpilot demo today! It’s an ongoing process, one that continues throughout the user journey.

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

User Pilot

JULY 13, 2023

We discussed best practices and shared examples from top SaaS companies. Best customer satisfaction survey examples from SaaS brands: Userpilot uses a Likert survey with a simple star rating and progress bar , making it easy for customers to respond. Book a demo to learn more. This article answers all that.

Payment Solutions 98

Payment Solutions Scale Payment Methods SaaS Payments 98

OPEXEngine

NOVEMBER 9, 2021

The contracts are identical twelve-month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 52

Sales Hiring Scale Payments SaaS Payments 52

User Pilot

JULY 25, 2024

Book a demo to see it in action! Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Based on data across hiring platforms like Glassdoor, Indeed, etc.,

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JULY 11, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Book a demo to see it in action! Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

SaaSOptics

MARCH 1, 2022

They offer a broad view of a SaaS company’s financial operations. This speedy implementation, onboarding, and deployment process is a considerable advantage for finance teams trying to keep pace with their organization’s rapid growth. Moreover, this is a very technical role that can be expensive to hire.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

User Pilot

JULY 28, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Book a demo to see it in action! Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g.,

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 28, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Book a demo to see it in action! Subscription Management & Upselling : Assist users with subscription management (e.g., You’re in the right place! Let’s dive in!

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

BrightBack

AUGUST 19, 2019

This means changing the way we sell products and the customer-facing leaders we hire and aligning to a churn goal. That means the sales organization must most likely be retrained to make sure customers buy and are successful for 6-18 months. Many of these issues can be resolved in the moment to reduce churn. Make retention personal.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

How To Buy Saas

FEBRUARY 27, 2021

The best thing about SEMrush is that they offer a high-quality service to their users; they are accurate and provide regular program updates that enhance the user experience, capabilities, and success ratio online. Content Audit Tool: it will enable you to audit your existing content for improving its ranking.

Content Marketing 104

Content Marketing Payment Methods Social Media Marketplace as a Service 104