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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What is a staff engineer?

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10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! But over time, we noticed that teams hated working on these services. The top ten technical strategies to avoid.

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Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

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Best DAST tools for DevOps & software development teams

Audacix

Table Of Contents The strangest reality of application security in the age of "shift left" is the poor understanding of DAST tools (dynamic vulnerability scanning tools) and, particularly, the value that they the offer as part of a modern software development lifecycle. How does DAST work?

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Best DAST scanning tool for DevOps-enabled software development teams

Audacix

The strangest reality of application security in the age of "shift left" is the poor understanding of DAST scanning tools (dynamic vulnerability scanning tools) and, particularly, the value that they the offer as part of a modern software development lifecycle. Github) and your preferred CICD pipeline orchestration tool (eg.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

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Edmond Lau and Jean Hsu on engineering more leaders and better working relationships

Intercom, Inc.

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.