FastSpring

JANUARY 23, 2025

I built a marketplace for specialty food and I’ve worked in the Valley based in San Francisco across a number of, well across one startup and then a very established online publishing business called Lonely Planet, which of course at one point in It’s the biggest guidebook publisher in the world. Blake Hutchison (28:59) Yeah.

Scale 121

Scale Entrepreneurship Scaling Underperforming Technical Team 121

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

OCTOBER 4, 2024

They built one platform that does it all, but also made it simple so that these small businesses they wanted to serve, could actually use it to grow revenue without needing a developer that they didn’t have. They initially tried to sell to other startups on the basis that Klaviyo could help you with your customer marketing.

Revenue 313

Revenue Scale Underperforming Technical Team Sales Hiring 313

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Kellblog

JUNE 27, 2022

Bernard , Suranga , Alice , Rob ) as well as my other European startup colleagues (e.g., The US poses numerous, often unique, challenges for a European technology startup. So is developing a geographic strategy. Dresner Advisory , Outsell ) to independent consultants promoting books and methodologies (e.g., It’s worse.

Startup 134

Startup Sales Hiring Underperforming Technical Team Compensation 134

User Pilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Cagan is also the author of the highly regarded books , “INSPIRED,” “EMPOWERED,” and “TRANSFORMED.” Let’s look at each of his books in detail. Marty Cagan is a popular name in the product management world.

Management 105

Management Underperforming Technical Team Innovation Consulting 105

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Getting access to the crown jewels and highly sensitive data as a four-person startup is hard, but if it’s a segregated piece of data and a pilot.

Scale 299

Scale Outsourcing Services Sales Hiring VP of Engineering 299

Intercom, Inc.

FEBRUARY 20, 2020

The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to check our natural physical reactions and lean into the moment, that is. Our chests tighten.

Underperforming Technical Team 232

Underperforming Technical Team Technology Social Media Outsourced Development 232

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Iterate the product based on feedback.

Startup 178

Startup Sales SaaS Systems Review 178

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Most startups do fail.

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

SaaStock

FEBRUARY 13, 2019

See our agenda and book tickets here. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. This has created large amounts of data for running teams. . And the teams now need a more defined structure.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Your new book, Conversational Design , is out on abookapart.com on March 6. Copy is interface.

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaStr

JULY 25, 2021

Jyoti Bansal : So first thing Dev is, I know you started as an operator running a startup company, you took it public and then you became a VC and then you became an operator again. You can have the great product and a great team, but the market of small or very niche. Dev Ittycheria : Thank you. Now, running MongoDB as CEO.

Sales Recruiting 265

Sales Recruiting Sales Hiring Scale VP of Engineering 265

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. At Airbnb, it’s nights booked; at Facebook, it’s daily active users. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

Intercom, Inc.

APRIL 26, 2018

His best-selling book Hooked explores how to design habit-forming products, and you can keep up with his writing and research at NirAndFar.com. I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Short on time?

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. We talk about his reasons for writing a book on this topic, his friendship with the late Clay Christensen, and get some further insight on his career so far.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. She’ll be talking about her approach to sales as a team sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70.

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. Rather than releasing its books in bulk and gating them, Clearbit released one chapter at a time publicly.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Kellblog

MAY 5, 2021

The other day I read a book on account-based marketing (ABM), entitled ABM is B2B , and I must say I disliked it. My Thoughts on the Book: ABM is B2B. A marketing book written in marketing copy style. Only after finishing the book, did it really sink in that the book was a sequel [2]. Capital D disliked.

B2B 143

B2B Marketing Underperforming Technical Team Software Review 143

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Intercom, Inc.

JUNE 13, 2018

A bad version of this opportunity is spending half of your annual marketing budget on sponsoring a conference closing party. Any company’s first events team member will need to be a curator, then a promoter and lastly a producer. That’s an inherent risk many startups don’t take, but we took it and it works.

Branding 205

Branding Outsourced Development Scale Travel 205

Sales Hacker

DECEMBER 1, 2022

I’ve been an SDR , an SDR director, and now run a sales team at a startup. I’ve seen both kinds, and they can lead to a number of issues with imbalanced books. I’ve seen both kinds, and they can lead to a number of issues with imbalanced books. Why the old models hurt your sales team’s attainment. Introducing….

Technical Review 103

Technical Review Underperforming Technical Team Outsourced Development Education 103

Casey Accidental

OCTOBER 20, 2020

Google, for example, has an ads business, a vertically integrated hardware business for the Pixel and Google Home, a developer platform in Google Play, an enterprise SaaS product in Google Cloud, consumer subscription with YouTube Music and YouTube TV, and many light marketplaces like Google Shopping and Google Flights. Trust and Quality.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

MARCH 10, 2021

Entrepreneurs make decisions for themselves, realize their creative visions, and develop lasting relationships with other entrepreneurs, customers, and vendors. We all have a great team and support network behind us. If you don’t respect your partner(s), your team won’t last long. Self-funding Investors Startup Loans.

Underperforming Technical Team 145

Underperforming Technical Team Entertainment Company Culture Social Media 145

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. They helped us uncover the exact jobs our products were used for in Intercom’s early years, a process that resonated with us so much that we wrote a book about it. Why does he want it?

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Kaitlyn : As you mentioned, this is your second startup journey.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 83

Underperforming Technical Team Scale Sales Hiring Systems Review 83

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. million in 2013 to $115.9 million in 2014.). A couple of quick notes of warning.

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

User Pilot

AUGUST 26, 2024

Let’s discuss these benefits in detail: Improve business decision-making : By tracking how customers interact with your software, it becomes easier to spot which features are resonating with customers and which ones are underperforming. This allows you to prioritize product development efforts and improve product performance.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105