Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? With his latest book, Staff Engineer , Will is hoping to answer all of these questions.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

OCTOBER 18, 2023

Datadog CMO Alex Rosemblat took the stage at SaaStr Annual 2023 to share how marketing teams can get more deals done with less budget. At the same time, they got more than 20% more marketing-qualified leads for their sales team. In the pre-2023 column, the team produces 1,000 qualified leads per month. The good news?

Sales Hiring 317

Sales Hiring Underperforming Technical Team Engineering Sales 317

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales. Download the template here.

Underperforming Technical Team 175

Underperforming Technical Team Data Sales Communication 175

User Pilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Cagan is also the author of the highly regarded books , “INSPIRED,” “EMPOWERED,” and “TRANSFORMED.” Let’s look at each of his books in detail. Marty Cagan is a popular name in the product management world.

Management 105

Management Underperforming Technical Team Innovation Consulting 105

User Pilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

JANUARY 12, 2021

While that doesn’t sound very bad, according to Corey Quinn, the world’s most notorious Cloud Economist, it goes against best practices or “sensible defaults” and is “ the worst practice to be avoided by default.” But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStr

JUNE 29, 2021

Announcer: Up today, the secrets of market timing, how to develop the right idea at the right time with Allen Gannett, author of The Creative Curve. Those are bad answers, and while you do that, I’m going to have a sip of water. These are bad ideas. This is where the cloud meets. Allen Gannett: Okay.

Underperforming Technical Team 246

Underperforming Technical Team Development Marketing Trends 246

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . Develop a well-defined vision. If you have a comprehensive, compelling vision, it will be easy for your teams to trust it and rally behind you.

Travel 275

Travel Revenue Underperforming Technical Team Scale 275

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. I know it’s a lot of pressure.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MAY 29, 2024

He is the author of the best-selling books “Hooked: How to Build Habit-Forming Products” and “Indistractable: How to Control Your Attention and Choose Your Life.” Since 2003, he has co-founded and successfully sold two technology companies , Sunshine Business Development, LLC and AdNectar, Inc.

Underperforming Technical Team 105

Underperforming Technical Team Consulting Engagement Technology 105

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

SaaStr

OCTOBER 4, 2024

They built one platform that does it all, but also made it simple so that these small businesses they wanted to serve, could actually use it to grow revenue without needing a developer that they didn’t have. They were way more interested in this perspective, so they’d set a goal for their team to drive $100k in “Klaviyo” bucks.

Revenue 312

Revenue Scale Underperforming Technical Team Sales Hiring 312

Intercom, Inc.

FEBRUARY 20, 2020

The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to check our natural physical reactions and lean into the moment, that is. Our chests tighten.

Underperforming Technical Team 232

Underperforming Technical Team Technology Social Media Outsourced Development 232

FastSpring

JANUARY 23, 2025

So we highly encourage people to a bookkeeper and manage a clean set of books day in, day out, because it does improve their ability to run the business well, but it also sets themselves up for a better possibility at an exit long term. So one of the best tactics that most people won’t do is to point out the weaknesses in the business.

Scale 109

Scale Entrepreneurship Scaling Underperforming Technical Team 109

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

JULY 12, 2022

They’re booking a million bucks a year and then the next person is doing $200k, and then, there are four guys that can’t close anything. You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. Whatever you do, hire two.

Sales Hiring 290

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 290

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

SaaStock

FEBRUARY 13, 2019

See our agenda and book tickets here. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Your new book, Conversational Design , is out on abookapart.com on March 6. Copy is interface.

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Get tickets here.

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. A SWOT analysis helps discover gaps and opportunities in your product for new feature development. Book your demo to learn more. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Intercom, Inc.

APRIL 26, 2018

His best-selling book Hooked explores how to design habit-forming products, and you can keep up with his writing and research at NirAndFar.com. I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Short on time?

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

User Pilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. How to effectively analyze product features: Define your objective.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

User Pilot

OCTOBER 20, 2024

While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? For instance, a project management app can check welcome survey responses and trigger Flow 1 for project managers and Flow 2 for team members. Similarly, 50% more mentees booked a session with a mentor.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Intercom, Inc.

JUNE 18, 2018

Which means that intuition can be developed and improved by feeding more experiences and knowledge into it. In his book “The Social Animal” David Brooks talks about a study that shows that we are wrong much more often than we’d like (up to 99% of cases). Is it a tiny Github issue or a cross-functional multi-team project?

Underperforming Technical Team 222

Underperforming Technical Team Engineering Development Data 222

SaaStr

MARCH 8, 2019

We read your book. Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. So product and the growth team within product really owns a lot of that. The growth team in product and the growth team in marketing kind of are mushed together.

Scale 55

Scale Sales Hiring Underperforming Technical Team Social Media 55

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. At Airbnb, it’s nights booked; at Facebook, it’s daily active users. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Maria : Not too bad. I know we’re going to hear about your book. You see this headline here and it doesn’t sound so bad, 43 months. Join us at SaaStr Annual 2020.

Scale 293

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 293

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. This has created large amounts of data for running teams. . And the teams now need a more defined structure.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. We wrote a book together. If something bad happens, you’re going to have to cut your burn, probably. Aaron : Actually, I’d add one more thing, because one of Jason’s ideas is this year of hell, which is in the From Impossible book. Aaron : 2016.

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

SaaStr

MARCH 12, 2019

And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages. We raised 30 million bucks, we can expand the team. I’ve worked with hundreds of teams on this.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. We talk about his reasons for writing a book on this topic, his friendship with the late Clay Christensen, and get some further insight on his career so far.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265