User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Key takeaways from this example Multimedia support adds clarity: Allowing users to attach screenshots or videos ensures developers get precise insights into user challenges.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. ” Goals like increasing customer trust or improving brand reputation are examples of qualitative goals.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 265

Sales Recruiting Sales Hiring Scale VP of Engineering 265

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Payments also allow the company to enforce policies that build trust in the marketplace.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. The 4-stage AIDA model involves the following: Awareness: Potential customers discover your brand and products. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 132

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 132

Neil Patel

DECEMBER 13, 2020

Estimates, proposals, contracts, invoices—documents are the base layer of every business relationship. Making great looking, on-brand, up-to-date content of any kind is hard. Plus, with prior versions logged, changes to documents can be examined and the original can be restored if something bad happens. Document Creation.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. What Is Customer Loyalty?

B2B 114

B2B B2C Underperforming Technical Team Business 114

Incredo

DECEMBER 12, 2019

Why software reviews are your best friends and why you need them? #1 Bad reviews teach, good reviews sell Not all of your reviews will be positive. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And this year I came back to work and had so many emails in my inbox the number was scary.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2016, he co-founded Meetime, an Inside Sales Strategies company and now serves as its CMO, building a powerful branding and content creation operation. Talk: Sales is a Team Sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? Is it recurring revenue, or is it delivered in a different way?

Payment Features 116

Payment Features Subscription Scale Underperforming Technical Team 116

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Brand Positioning 2.

Strategy 104

Strategy Scale Payment Features Software Review 104

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Encouraging subscription renewal. Suggesting upsells.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

Intercom, Inc.

NOVEMBER 21, 2019

In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

Neil Patel

OCTOBER 27, 2020

Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. So then, you decide to upgrade to a subscription plan. This is just as bad as not having a website in the first place. While they aren’t extremely expensive, they aren’t cheap, either.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Neil Patel

MARCH 8, 2021

Both customer support and customer success teams are important for your brand’s ongoing growth and success, and the roles share similar skill sets. Customer support teams have one-on-one conversations with customers and work closely with product design and engineering teams to fix issues. What Is Customer Support?

Customer Support 120

Customer Support Customer Success Underperforming Technical Team Customer Lifetime Value 120

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

SaaStr

AUGUST 19, 2022

And also on the side, doing a strategy of pure, just changing our ICP and fully picking it and making it super narrow and super focused, and having 25% of the team doing that. And 75% of the team continuing business as usual. No one has an engineering team with the time to build anything. Jason Lemkin: Yep. So, thanks.

Scale 278

Scale Sales Hiring Scaling VP of Engineering 278

SaaStr

JUNE 4, 2019

One of my favorite stories, well, I think you met this talk was Coors, the beer brand went into Spain and they took their campaign. You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. The campaign slogan was turn it loose.

Sales Recruiting 235

Sales Recruiting Scale Underperforming Technical Team Pricing 235

Unbounce

OCTOBER 22, 2020

For ecommerce and DTC brands, Black Friday and Cyber Monday 2020 are poised to be bigger and more competitive than ever before. Shoppers will be actively looking for deals in categories like clothing, health, beauty, food, electronics, and subscription services—and they won’t just be looking on Amazon, either. Mark my words.

Sales 145

Sales Branding Underperforming Technical Team Payment Features 145

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. You’re probably in charge of the different payment methods that your company accepts. They say, ‘Look at us.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

User Pilot

JANUARY 31, 2023

TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. What are at-risk customers?

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Neil Patel

MARCH 4, 2021

The early adopters of Twitter created huge brands and cultivated enormous influence. When most people hear the word “bot,” they tend to think that it is something bad. It’s true there are bad bots. Some bots are so bad that they’ve given all bots a bad name. Facebook Developers – Messenger Platform.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring Mobile 143

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Sales-Led Growth is all about marketing and sales teams. The results are evident. What is Sales-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 175

Payments Merchant Services Payment Solutions Payment Services 175