FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

USIO

MAY 9, 2025

APIs allow software systems to talk to each other. The payment system chooses the most optimal rail (ACH, card, RTP, FedNow) in real time, improving speed and lowering costs. Ledgering System (General Ledger API) Translation: The accountant living in your codebase. White-Label Solution Translation: Their tech, your brand.

Payments 130

Payments Merchant Services Payment Services Finance 130

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform.

Scale 209

Scale Branding Social Media Technical Review 209

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

TechEmpower SaaS

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands?

Innovation 780

Innovation Development CTO Hire Technical Review 780

User Pilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. According to one report, 95% of customers will read online reviews before buying a product.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

FastSpring

APRIL 29, 2025

Spend less time managing your payments and compliance and more time making great games: FastSpring is a payments partner you can trust for your players and which you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. It can be the product, then brand, then community, or community, then brand, then product. . Market Fit. Late-stage.

Scale 322

Scale Scaling Technical Review Systems Review 322

Buffer Resources

JUNE 14, 2023

At its core, that’s what personal branding is – the cumulative efforts to communicate an individual’s work. In this article, we’ll walk you through a step-by-step framework for building your personal brand. What is a personal brand? What did make them different was how they communicated their work.

Branding 29

Branding Social Media Systems Review Consulting 29

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

Buffer Resources

AUGUST 7, 2024

Influencers have become powerful voices in shaping consumer behavior and brand perception. In a report by CreatorIQ , 55 percent of TikTok users state that they trust a brand more when it's shared by a creator – and we can assume the same rings true for other platforms.

Social Media 110

Social Media Compensation Technical Review Branding 110

Sales Hacker

NOVEMBER 29, 2024

GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 113

Investment Technical Review Development Team Review Scale 113

Buffer Resources

AUGUST 21, 2024

It’s a pretty popular course with over 17,000 raving reviews. What you’ll learn : How to build your personal brand How to stay consistent on social media How to generate social media post ideas that your audience would actually want to read Impactful social writing is taught by industry pros Erica Schneider and Kasey Jones.

Social Media 115

Social Media Marketing AI Search Systems Review 115

Buffer Resources

OCTOBER 2, 2024

Focus on refining your systems, creating & maintaining a solid content calendar , and building a community. You can enter keywords related to your competitor websites, names, or brands and check what their audience is speaking about them online. Starts at start at $19.90/competitor/month Starts at $139.95/month

Social Media 115

Social Media AI Search Benchmarks Software Review 115

Stax

MARCH 16, 2025

Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Buffer Resources

DECEMBER 12, 2023

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

Systems Review 128

Systems Review Social Media Technical Review Scale 128

SaaStr

JULY 7, 2023

Tactic #2: Take Your Onboarding Gifts “Outside The Box” Every SaaS company sends an onboarding gift box with branded “things” in it. A basketball game with branded jerseys and water bottles. If you want to amplify the experience, send along branded T-shirts or hoodies, water bottles, and healthy snacks. Leave a review.

Retention 242

Retention Software Review Revenue Systems Review 242

SaaStr

DECEMBER 14, 2020

Big Companies take months to train their employees on new processes and systems, and the last thing they want to do is re-train them every year. This is why, once you have a brand and some momentum, a lot of them will even agree to pay 3 years upfront for a discount and price protection. Go review the roadmap. They Quit You.

Churn 362

Churn Sales Hiring Systems Review B2C 362

SaaStr

JUNE 5, 2020

Analysts predict that the success of Salesforce and others like it could pose a challenge to old-guard software companies, including SAP, Siebel Systems, PeopleSoft and Oracle.”. Debt providers take less risk, and expect less reward due to the predictive nature of a standard set of SaaS metrics. interest rate due in 2025.

Venture Capital 297

Venture Capital Technical Review Scale SaaS 297

User Pilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Social Media Advertising Technical Review 105

User Pilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Systems Review 105

Systems Review Scale SaaS Branding 105

Intercom, Inc.

JUNE 22, 2021

It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator. Embrace a digital-first sales experience.

Technical Review 233

Technical Review Scale Technology Trends 233

SaaStr

DECEMBER 2, 2022

54% of them have left a brand because of one bad experience in the last year.” Placing reviews from a third party on your website is a great way to gain trust. These reviews should not be hand-selected reviews by the seller as those do not appear credible. Kathie Johnson. Transparency and trust are key to today’s buyers.

Systems Review 246

Systems Review Marketing Social Media Engagement 246

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 135

Systems Review Compensation Benchmarks Scale 135

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 135

Systems Review Compensation Benchmarks Scale 135

Buffer Resources

APRIL 26, 2023

We’re in an era where if you are trying to create a personal brand online or share your work, you do that by creating content — and creating content is a fantastic way to build your brand, make new connections, and level up your knowledge. Here is that system. Art is not about thinking something up.

Systems Review 114

Systems Review Social Media Branding Strategy 114

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

Healthcare 212

Healthcare Transportation Systems Review Construction 212

Stax

APRIL 3, 2025

Types of payment systems include hosted gateways, self-hosted gateways, and API-based payment systems. Here are the players and how they work together: Payment gateway – The customer-facing application connecting the eCommerce store to the payment processing system. But your business needs might change over time.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

USIO

MAY 13, 2024

Paper checks usually cost around $4 to $20 and fluctuates due to certain companies and how they function. Users can control the Akimbo Card simply by their fingertips. Integration: Digital disbursement platforms can integrate with accounting and financial systems, simplifying reconciliation and reporting processes.

Payment Methods 264

Payment Methods Payment Services Payments Payment Solutions 264

Buffer Resources

JULY 3, 2023

When did you last pay attention to a generic brand video that wasn’t for research purposes? Many social media users share my perspective, so many brands struggle to create content that connects with their audience in popular formats like short-form video. People want people, not brands or ads. The probable reason?

Branding 115

Branding Social Media Trends Systems Review 115

Scytale

FEBRUARY 11, 2025

Did you know that the total value of losses due to fraudulent card payments worldwide – including both credit and debit cards – is expected to reach $43 billion by 2028? Use secure protocols in all systems and applications. Identify and authenticate access to system components (e.g., multi-factor authentication).

Payment Services 52

Payment Services Merchant Services Payment Features Payment Solutions 52

Buffer Resources

JANUARY 18, 2024

" Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  I went with that plan to ensure this review was as comprehensive as possible. I’m based in South Africa, so the pricing is in South African Rand (ZAR). 

Technical Review 133

Technical Review Systems Review Sales Recruiting AI Search 133

SaaStr

NOVEMBER 4, 2022

Post PMF, when you start scaling your business, burn multiple is inflated due to R&D costs, a necessity for infrastructure and platform companies. Enabling your partners to represent your brand successfully is as important as signing the partnership. Back up the system financially with enterprise sales.

Scale 49

Scale Growth Hacking Systems Review Finance 49

User Pilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge. Source: CRED.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Buffer Resources

DECEMBER 11, 2023

I’ll lay them all out here, but scroll on to ‘the verdict’ for my review of all these perks.  Account support: Access to a better support system to resolve issues that may crop up. But I’d imagine that added protection would be invaluable if you depend on your personal brand for income. 

Technical Review 130

Technical Review Systems Review Social Media Subscription 130

SaaStr

MARCH 24, 2023

During events, the goal is to book demos, close deals, and increase brand awareness, and with a strong strategy, you can accomplish this. Tips For Maximizing Value From In-Person Events Before The Event Think Beyond Attendees : Review the speakers, vendors, sponsors, and exhibitors list beforehand.

Sales 245

Sales Technical Review Systems Review B2B 245