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Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the onlinepayments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an onlinebusiness. I’m an execution person.
At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. The businesses we serve are either global, or on a path to it, so Stripe has to be global too. Technology companies who’ve attempted cookie cutter internationalization have generally failed.
In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Stripe is a company built by developers, for developers.
Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the onlinepayments firm through rapid growth. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room. Dare I say SaaS.
I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And actually, one of the restaurants burned down and took our whole prototype with us, and that was pretty much the end of that company.
Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. I was chatting to a VC the other day who went, “Ugh, this business, no scalability of ACVs, not good.”
How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? We also tap into the more payment ecosystem, and we have ways of earning money there. So we have a dual businessmodel, on one side, the SaaS, and then on the other side of the financial income. Where are the challenges?
“We’ll see more services companies adopt a product led growth strategy but for selling their services online. Focus on more flexible businessmodels. One is connected to the paymentsbusiness and what my company, Flywire, does, and the other is related to how organizations manage themselves.
Metering / Billing / Payment Process. How do I target my customers when they’re not online? In fact, a great question to ask everyone in the company is “how do you contribute to the Desired Outcome of our customers?” Training consumption (online/in-person, technical or otherwise). Customer Acquisition.
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