Intercom, Inc.

JANUARY 16, 2020

How have you structured the business model or even the product to make that type of viral spread easier? Has there been any similar moments for you in terms of seeing sudden growth due to changes you’ve made in the products or maybe your business model? Embracing professional services as a distribution channel.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

APRIL 12, 2018

A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. Obviously we have a few different revenue streams sprinkled in, including subscriptions, advertising and hiring solutions. Playbook came out in 2016, after many years of us watching this evolution.

Business 215

Business Branding Startup Leadership 215

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? How defendable is the technology of the product or the business model? And so those depending on the stage of company, those have varying factors.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 72

Subscription Payment Features Headcount Engineering 72

FastSpring

DECEMBER 19, 2019

Subscription Transaction Volume Surpassed One-Time Purchase Volume. The subscription economy is clearly here to stay. This is why we’re committed to continually develop new and innovative tools that help software companies successfully transition to a subscription-based business model. We Evolved Our Brand.

Technical Review 92

Technical Review Software Review Marketplace as a Service Innovation 92

SaaStr

JANUARY 14, 2020

We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our business model. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book.

B2B 173

B2B B2C Scale New CTO 173

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. They’re flipping the whole thing over, and payments is a key element of helping them move. We had that in Europe.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

SEPTEMBER 16, 2022

With that said, if you’re not a FastSpring customer but you’ve considered checking us out, joining GSL is a great way to find out more about the company, by viewing customer interactions with our leadership, seeing what kinds of questions and comments users have about the platform, and more. And if you have no interest in FastSpring?

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

ChurnZero

MARCH 3, 2022

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. The SaaS business model, which runs on recurring revenue, needs Customer Success to survive. 2021 Customer Success leadership study. These churn monsters take big bites out of your customer base.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

SaaStr

NOVEMBER 7, 2019

Renaud Visage : I think there’s been many examples of companies being built on top of just one partner, Facebook or Twitter, for example, then they were denied access for whatever reason, and their business failed. Romain Huet : Yeah, totally.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Subscription Flow

NOVEMBER 16, 2023

Did you know that conventional billing models had certain limitations in the past? Subscription based and fixed pricing were two payment methods that had benefits but also major drawbacks such as: flexibility for the client as well as the company. How can SubscriptionFlow help businesses implement usage based billing?

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. I think it’s such an interesting window into the company’s business model and I bucket companies into one of three buckets. We hired a data scientist and started building models. You’d be shocked how often I hear this.

Payments 113

Payments Pricing Compensation Scale 113

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading.

Subscription 52

Subscription Payment Features Headcount Engineering 52

ChurnZero

JANUARY 13, 2022

Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Amir will work closely with CentralSquare CEO Dave Zolet and serve as a core member of CentralSquare’s executive leadership team. “As Ellen is a fantastic leader with the ability to unite and motivate a team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JULY 18, 2019

Lucidchart has been recognized as one of the most mature Product Lead Growth business models in the market, driving over 700,000 registrations per month, combined with a hyper-efficient B2B business model. Then when we saw that had some success, we then shifted it over to the team subscription level as well.

Marketing 125

Marketing Payment Methods Payment Solutions Payments 125

OpenView Labs

APRIL 16, 2020

So we had to prune back even as we were pivoting the teams and the leadership to chase a new opportunity. But during that time, we adopted a kind of “let’s transform the business” rallying cry—it was a super creative time. We came out with new products, new branding, new packaging, new GTM, new business models.

Leadership 70

Leadership Business Model Healthcare Travel 70

SaaSOptics

MARCH 1, 2022

.” Keeping your quote-to-revenue tools separate is like having individual cubbies for key business functions and financial data. Data silos sometimes make it easier to locate quotes, invoices, financial statements, and more for growing finance teams still developing a consistent workflow. Invoicing and Billing.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

Sixteen Ventures

AUGUST 14, 2022

NRR is often referred to as the “North Star” metric for SaaS and Subscription companies as, simply put, higher NRR = higher company valuation. On the other hand, what’s been proven time and again – around the world and across different company types, funding stages, business models, etc. Four Ways to Improve NRR.

Customer Success 99

Customer Success Investment Sales Hiring Churn 99

Sage Intacct

AUGUST 21, 2019

Particularly with land-and-expand subscription business models, they need to track upsells and renewals against the performance obligations from the original sale, in order to track and increase CLTV. Let’s dive into five pieces of wisdom our three experts shared in a recent webinar.

Cloud 74

Cloud Finance Business Model Subscription 74

ProfitWell

MAY 13, 2020

Implementing a PLG strategy is the smart way to go for any aspiring SaaS or subscription company. So it’s a really good advantage right now to be product-led because you can operate with a much more capital-efficient business model. This series is a Recur Studios production—the fastest-growing subscription network out there.

Sales Hiring 98

Sales Hiring B2B Trends Social Media 98

Neil Patel

NOVEMBER 7, 2020

Fix My Churn specializes in these two areas: Fix My Churn collaborates with tech companies with a monthly subscription business model. Thought Leadership. Thought-leadership is how the top email marketing brands keep such needed pace with the industry. At Neil Patel Digital, we have a clients you may recognize.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

ChurnZero

AUGUST 25, 2020

Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. Over the years h e has developed a methodology for building, scaling and operating customer-centered organizations through various functional leadership roles.

Scale 69

Scale Technical Review Venture Capital Software Review 69

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. Here are three ways to grow your business utilizing customer retention. A subscription business model requires proving a consistent return on investment (ROI) to your customers. Organize your teams around the customer relationship.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

Chargify

AUGUST 6, 2019

Welcome to the Subscription Rockstars series! We will analyze both their mistakes and their victories to draw lessons that you can apply to your business. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. Image source). Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

MARCH 26, 2019

Speaker video: Stripe is really a set of developer tools for building and operating an online business. We work with hundreds of thousands of companies around the world on accepting payments, expanding globally, and increasingly on innovating their business models for the internet and for mobile.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. During that time, health score factors (that are based on features, use cases, processes, leadership, and KPIs) have likely changed which affect the metrics associated with your health score. .

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

Neil Patel

DECEMBER 3, 2020

Thought Leadership. I’d also consider them if your have any type of subscription offer. #4 SmarMail is our recommended email marketing agency for ecommerce businesses. Every business model has its own unique challenges with email and ecommerce is no exception. The agency should have plenty of examples to point to.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Andreessen Horowitz

MARCH 20, 2024

This [includes] things like building applications across iOS and Android and Windows and Mac, localization of the interface, A/B testing, subscriptions, all these other kinds of small optimizations that you need to make a good consumer product. David: And so you’ve done it differently this time around? Adam: Yeah, yeah, yeah.

AI Search 143

AI Search AI Artificial Intelligence Scale 143

Kellblog

MARCH 11, 2020

ARR < $25K), use a low-touch sales model, and focus on the small and medium business market [1]. I’ve won deals precisely because we proposed twice the services as our competition because the customer saw we actually wanted to solve their problem, and not just low-ball them on services to sell subscription.

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Consulting Forecasting 100

Navint

OCTOBER 9, 2018

Demand for Subscription, Recurring Revenue, and Monetization Services Spurs Navint Growth. Alliances are critically important as we help our clients capture the benefits of recurring revenue business models quickly and efficiently,” said Jeff Wissink , Managing Director of Navint Partners. “We

Development 40

Development Strategy Consulting Subscription 40

ChurnZero

SEPTEMBER 1, 2023

Key responsibilities include securing customer renewals and expansions, which are measured by gross revenue retention (GRR) and net revenue retention (NRR). Software businesses, for example, used to make all their sales from the initial contract, so the focus was on closing deals. Customer retention became essential to growth.

Sales Hiring 52

Sales Hiring Leadership Retention Customer Success 52

Intercom, Inc.

MARCH 11, 2021

For Farhan, understanding the psychology behind this user behavior could unlock some interesting new avenues for B2B: “Depending on your business model, you might have paths you can add to your existing product purchase. When I’m approaching people leadership, I also think about it from a very logical standpoint.

B2C 118

B2C B2B Scale Strategy 118

ChurnZero

MARCH 3, 2022

Churn monster playbook: your definitive guide to fighting customer churn If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. Download this eBook to learn how to crust your SaaS Customer Onboarding. These churn monsters take big bites out of your customer base.

Customer Success 52

Customer Success Churn Onboarding Consulting 52

User Pilot

JULY 27, 2023

In a nutshell, customer retention is important because your entire business model depends on it. Retention benefits your bottom line: As a subscription-based business, you can’t drive sustainable growth if you keep burning cash to acquire new customers that aren’t staying long enough to justify the expense.

Retention 97

Retention Strategy Management Churn 97

User Pilot

AUGUST 28, 2024

Director of Engagement Management (10+ years) : As a director, you’ll provide strategic leadership for the entire engagement management function. Here’s a roadmap to get you started: Gain Relevant Education : A bachelor’s degree in business, marketing, management, or a related field is typically required.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

Valuize Consulting

OCTOBER 3, 2024

The business model and market demands of enterprise B2B tech companies have transformed in recent years. This focus is particularly crucial in the subscription economy, where recurring revenue models dominate. Cross-functional leadership integration is evident, and customer outcomes are well-defined.

Scale 52

Scale B2B AI Retention 52