SaaStr

JANUARY 15, 2025

While some might dismiss sector-specific vertical SaaS software as ‘too small’ or ‘too niche’, companies like Veeva ($40B), Clio ($3B), Toast ($1.3B), and Slice ($1B) have proven there’s massive value in going deep rather than broad. Make these things easier.” ” 8.

Scale 271

Scale Sales Hiring SaaS Payments Sales 271

Tom Tunguz

FEBRUARY 26, 2025

For many founding teams, pricing is one of the most difficult and complex decisions for the business. Many mid-market software companies price with the goal of revenue maximization, negotiating for the highest possible price in each sale. The value of your business is the discounted sum of all its future profits.

SaaS Payments 273

SaaS Payments Pricing Strategy Scale 273

USIO

JULY 1, 2024

In the competitive world of Software as a Service (SaaS), generating recurring revenue is essential for sustainable growth. Integrate Payment Solutions: Usio Integrated Payments Integrating payment solutions like Usio creates an additional revenue stream with Usio revenue share.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

JUNE 7, 2019

By: Rob Nathan, EVP, Integrated Solutions at CardConnect. With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Making payments accessible overseas. Securing payments. A 2017 U.S. purchases made.

SaaS Payments 232

SaaS Payments Payment Services Payment Methods Payment Solutions 232

SaaStr

JULY 26, 2022

But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn. The type of churn you almost can’t do anything about. SMBs go out of business, and quickly. In general: Be honest about your churn and report it monthly and honestly.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

AUGUST 9, 2021

Everyone talks about hitting 120%+ NRR these days But the truth is, single-seat users & very small businesses churn at a high rate. That sort of churn hurts. Even modestly decreasing churn in Very Small Business and single seat accounts can have a big impact. Don’t treat them all as churned.

Churn 303

Churn Payment Methods Payments Payment Solutions 303

FastSpring

SEPTEMBER 16, 2021

What makes a company choose one SaaS payment processing provider over another? In my conversations with software developers and technical founders over the years, I’ve heard how complicated these tech stack choices are to make. And one of the cornerstones of any solution’s security measures should be PCI DSS compliance.

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. To run a business is like trying to balance several stacked plates in your hands. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

SaaStr

APRIL 23, 2021

automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. This is pretty impressive, although on reflection, perhaps what one would expect from a mission-critical SMB app. We run a lot of SaaStr on Bill.com and have for years, and won’t churn. Making more and more money on each payment.

Payment Solutions 346

Payment Solutions Payments SaaS Payments Payment Services 346

SaaStr

APRIL 17, 2021

Squarespace may be more design-focused, Wix the somewhat more cost-effective solution. It’s pretty incredible in fact that both these two businesses can hit $700m and $1B in ARR, both growing 30%, neither able to clip the wings of the other. Monetizing ecommerce via subscriptions, but not payment processing.

Payment Methods 336

Payment Methods Merchant Services Payments Payment Services 336

SaaStr

FEBRUARY 17, 2021

They want a slick site that does more, from eCommerce to payments to marketing and more. While Wix’s actual churn is a bit unclear, this is a super interesting presentation of CLTV. eCommerce and Business Tools Are Key Drivers to Accelerating Growth. But much lower in Payments. Well, it turns out, people care.

Payment Methods 304

Payment Methods Payment Solutions Payments SMB 304

SaaStr

OCTOBER 27, 2022

That’s why we give boards and leadership teams an elegant solution that simplifies governance. With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider.

Merchant Services 238

Merchant Services Payment Solutions Onboarding Payments 238

FastSpring

DECEMBER 12, 2022

Many companies that expand globally reach a point where they can’t properly support their international customers with their current payment platform. An international payment gateway can help with some of these issues, but it’s only one piece of the puzzle. What is an international payment gateway? Table of Contents.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. There was a new emphasis on building software for people. It was a Frankenstein for transient travelers.

Payment Solutions 279

Payment Solutions Payments Travel Scale 279

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. This stability is appealing to investors and allows businesses to plan and allocate resources more effectively.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Table of Contents.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

SaaStr

JULY 14, 2020

It may be the most successful SMB-focused app of our current generation. Small businesses and individuals often prefer to pay monthly, even at a significantly higher price (e.g., Bigger customers, though, find most monthly payments a huge accounting headache. You just make buying your app harder. often 20%+ higher).

Pricing 298

Pricing Scale Payment Solutions SaaS Payments 298

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”. Boring, right?). Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

FastSpring

OCTOBER 13, 2023

TL;DR : Stripe markets themselves as a payment services provider (PSP), 2Checkout is a payment service provider with an upgrade option to make them your merchant of record (MoR), and FastSpring is a comprehensive merchant of record from the outset. Payment Gateways , Payment Processing , PSPs, MoRs — What’s the Difference?

Payments 158

Payments Payment Methods Payment Services Merchant Services 158

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. And one showed me a simple tactic their company used that helped reduce churn from 9% to 7.5%

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Stax

MAY 20, 2024

Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed. What accounting rules do subscription businesses need to abide by in order to stay compliant with global standards? This is important for subscription businesses due to recurring advance payments.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. It’s a capable solution, but by no means is Paddle a universal, one-size-fits-all option.

Payment Methods 139

Payment Methods Payment Services Merchant Services Payment Solutions 139

SaaStr

NOVEMBER 3, 2022

ChartMogul is an analytics platform to help you run your subscription business. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Embedded finance has everything to do with the flow of money.

Payments 260

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 260

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

DECEMBER 4, 2023

Churn increase due to greater scrutiny of costs Contract values declining More stakeholders involved in decision-making Capchase combined the study with their data set of thousands of SaaS companies and looked at what the best companies do to overcome these hurdles. It could be price, product composition, or payment terms.

SaaS Payments 279

SaaS Payments Payment Services Payments Payment Features 279

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Prepare for renewals with value adds to reduce churn.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. There are over 400M small businesses worldwide. Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Most didn’t even have internet.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. And even before they did, panic set in in businesses with no cash reserves. The first thing SMBs did was look at their credit card payments and cancel everything they could.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Stax

MARCH 15, 2025

Software companies are always on the lookout for new ways to build a better product offerings for their customers. This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Enter payment monetization.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The last kind of constituent here is investors and business owners. And basically SaaS revenue models is just magical for investors and for businesses. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

NOVEMBER 14, 2024

By increasing the value provided to existing customers through different expansion tactics, companies can reduce churn and enhance customer lifetime value. Ultimately, customer expansion ensures more stable, predictable revenue streams, which is essential for the scalability and sustainability of any business.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

DECEMBER 3, 2023

In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. See, e.g. Shopify, whose blended gross margins with payments even at its scale are still less than 50%. That’s great, and it enables their software. Often in the 40%-50% range, instead of 75%-80%.

SaaS Payments 275

SaaS Payments Metrics SMB Payments 275