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Moving upmarket isn’t just a nice-to-have for most SaaS companies – it’s often the difference between building a sustainable $100M+ ARR business and getting stuck in the mid-market quicksand. Just look at the numbers: Enterprise customers bring 95%+ best-in-class retention vs. 85% in mid-market.
Offers workshops, networking, and investor matchmaking for startups and enterprises. Key points about SaaStr Annual : Focus on SaaS: Primarily focused on all aspects of SaaS business including sales, marketing, product development, and customer success. Held annually in the San Francisco Bay Area (usually in September).
Even leaders like Canva that were always cheap raised prices dramatically for their enterprise edition. X: You can just roll your own Workday or Salesforce in a day using AI why would anyone pay anything 95% of Businesses: What — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 27, 2025 Today, AI feels inflationary for SaaS.
Subscribe now The Year of “Enterprise AI” One of the biggest challenges facing AI systems in enterprises today is the “last mile” problem: how do you make AI both reliable and accurate for specific enterprise use cases? This is what I’m calling “Enterprise AI.”
As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams.
A rough yardstick is that most enterprise-focused SaaS companies tend to get about 8%-10% of their revenues from professional services. Salesforce similarly on the enterprise side has built a huge ecosystem to do the services work for them. Dear SaaStr: How Much Should a SaaS Company Invest in Professional Services? I say overinvest.
Okta’s VP of Engineering, Monica Bajaj, and Senior Director of Platform Product Marketing, Priya Ramamurthi, share Okta’s playbook to PLG, developer experience, and Enterprise ARR. What does scaling Enterprise ARR mean? It meets the needs of their business and applications. Let’s start with product-led growth (PLG). I need this.”
500 $1M+ Customers Atlassian is going more and more enterprise, which has become key to maintaining growth. 50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. . #4. It now has 500 $1M+ customers. #3. Yes, Atlassian’s roots are selling to developers.
Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.
In our AI in Manufacturing eBook, you can learn how to solve your most urgent manufacturing and business needs with an enterprise AI platform. Their problems and needs don’t change, but the technology and solutions do. Get this eBook to learn about: Achieving ROI with AI and delivering valuable results with urgency.
Dear SaaStr: How Do You Become Successful at Enterprise Sales? If you haven’t done enterprise sales before, the biggest thing to understand: you can do it. That’s all great, and for self-service business, that’s most of it. Your product will always be deficient in some fashion in the enterprise.
CAC Payback Period Predicts Success More Accurately Than Any Other Metric CAC payback period stands above all other SaaS metrics as the most holistic indicator of business health. The Five Lessons 1. When customers desperately need your solution, your CAC decreases because they seek you out and move quickly through your funnel.
For many founding teams, pricing is one of the most difficult and complex decisions for the business. The value of your business is the discounted sum of all its future profits. Enterprise-focused companies with usage-based pricing bore the greatest increase at 44%. How much should a Fortune 500 bank pay for your startup?
Accel Partner Philipe Botteri and Synthesia’s co-founder and CEO Victor Riparbelli deep dive into the lessons learned about building an Enterprise-focused Generative AI company and scaling it. After a couple of years of this, they sat down to determine if it was the right path for the business. The ones with a real business need.
With the emergence of enterprise AI platforms that automate and accelerate the lifecycle of an AI project, businesses can build, deploy, and manage AI applications to transform their products, services, and operations. Aligning AI to your business objectives. Identifying good use cases. Building trust in AI.
The days of pure top-down enterprise sales are over when it comes to technical products. It’s your call to define this, but you really do need to know this from a velocity standpoint and enterprise versus commercial velocity, because it has a lot of impacts on your partnership with marketing, enablement, your messaging, and your assets.
When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. But at the start of its expansion play, Checkr’s enterprise motion failed, and sales cycles were slow, taking up to a year for $100k & up deals.
Increasingly, you’ll hear the term “business outcomes” popping up in software marketing. While I initially loathed the phrase for its vagueness, over time I’ve come to believe that, much like the frequently abused word “ solutions ,” there is a right and a wrong way to use “business outcomes.” It’s not great.
“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. This week we have Samyutha Reddy, Head of Enterprise Marketing at Jasper.ai! #1. The post My App Stack: Samyutha Reddy, Head of Enterprise Marketing at Jasper.ai
With the number of available data science roles increasing by a staggering 650% since 2012, organizations are clearly looking for professionals who have the right combination of computer science, modeling, mathematics, and business skills. Fostering collaboration between DevOps and machine learning operations (MLOps) teams.
Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. His answer? Why is that?
Easy in enterprise, hard in true SMB. # You can still make them super happy, but a subset of small businesses will churn at that rate anyway. # Your job is either to go much more enterprise to get to 100% NRR or to make your product into the OS for an SMB. The Goal for SMB SaaS is 100%+ NRR. Thats often 3% a month or so.
At Saastr Annual, we hosted an Enterprise panel of AI leaders to share their experience and knowledge to help others understand how big companies think about and leverage AI. While the first generation of Generative AI is great, it’s not quite ready to solve Enterprise problems. What Are Enterprises Most Excited About Using AI For?
Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? In the enterprise, it may even be 3–5 years until you get them back. In the enterprise, it may even be 3–5 years until you get them back. So most importantly, go long.
Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources.
Cutting Through the Noise: Three Gen AI Pioneers Reshaping Enterprise Technology In a pivotal moment for generative AI, Vanessa Larco, partner at NEA, brought together three visionary CEOs convened at SaaStr Annual to share insights that are redefining the technological landscape.
Today it’s at: $800m ARR Growing 22% 20% Free Cash Flow Margins Modest re-acceleration in revenue growth and new customer count — but not NRR Roots are SMB, but 60% of ARR comes from mid-market and enterprise today And a $4B market cap, so 5x ARR Freshworks is getting a bit of a second wind, which is great to see!
Theoretically, the relationship between sales and marketing should be easy –– after all, these teams are responsible for pulling in more business and increasing revenue. The post SaaS Couples Counseling for Sales & Marketing with Greenhouse’s CMO and VP Enterprise appeared first on SaaStr. But there is hope.
PST, Bo Borland, founder, and CEO of playbuilt, shares four steps for creating repeatable success at every stage of growth, specifically in B2B Enterprise. Moving From SMB To Enterprise — A combination of pre-sales like solution or sales engineering, customer success, and a more robust revenue ops function.
As machine learning models are put into production and used to make critical business decisions, the primary challenge becomes operation and management of multiple models. Download the report to find out: How enterprises in various industries are using MLOps capabilities. Which organizational challenges affect MLOps implementations.
In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. They offer all the features you need to sell to Enterprise customers. WorkOS is 4.5 No, you can’t.
Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Because the tool should be able to adapt as your business grows.
Your company is going to change business goals every year, and your customer success strategy has to move towards and align with those priorities. For example, say your company is going upmarket to Enterprise. It’s not only a differentiator, but it will change the course of your business and product. You have to listen.
Consumers now also expect to talk to businesses through digital means. How to Make Onboarding Work for SMBs While in some cases, selling to SMBs is easier than Enterprise in many ways, one way in which it’s fundamentally harder is onboarding. readily available that didn’t exist before. They don’t want to call at 9 a.m.
Understand the nuances of speedy onboarding with PayFacs and the enterprise value advantages of ISOs. Equip your business with the knowledge to choose the right payment strategy. Our comprehensive article delves into the merits and challenges of Payment Facilitators (PayFac) versus Independent Sales Organization (ISO) registration.
This approach is delivering real business value: Higher accuracy rates in specific domains Better understanding of industry-specific concepts More valuable outputs for specialized use cases 5. Relying on Self-Serve Sales Structure for Enterprise Not everything needs to be a PLG product.
Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So, if an executive wants Enterprise software, they can bypass procurement. So how much business has it closed? It isn’t predictable.
And they say 2023 will be a banner year for enterprise software spend at least — growing a stunning 11% to $880 Billion. Note this doesn’t include SMB spend, it’s enterprise focused): In a slightly more dated survey, Gartner found in July 69% of CFOs plan to increase their digital spending in 2023.
Atlog: A knowledge repository that intuitively organizes and versions your data packets, drives, and documents in one place Calltree: Enterprise-grade AI support reps for call centers Calltree makes enterprise-grade AI support reps for call centers. Think of us like Apollo/ZoomInfo but for local business/POI data.
It knows what every B2B leader ever featured on SaaStr thought about critical business challenges at every stage of growth. It knows what every SaaS leader ever featured on SaaStr thought about critical business challenges at every stage of growth.
The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.
When it IPO’d, commercial customers were a tiny bit of their business. Closed 27 Deals Over $10,000,000 and 96 $1,000,000 Deals — Just Last Quarte r Palantir is very enterprise. #5. Fast forward to today, they are closing 300 of them. And revenue is up +55%.
Be very thoughtful about building a sustainable business around the AI capabilities that you’re building versus just building something that is a feature but is very difficult to sustain in the long term.” As Hubert Palan, CEO at Productboard emphasized, “Don’t confuse AI-first with AI-only.
The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Project Selection: Where Enterprises Go Wrong Many companies stumble by deploying AI in high-risk, customer-facing applications first (like chatbots). This is exactly backward.
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