Intercom, Inc.

JUNE 8, 2021

It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. That time is over. Conversational support is the new normal.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. A high level priority for businesses to focus on is detection.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. Its focus is on businesses in Big Data, mobile, and SaaS. Patrick Campbell, CEO, ProfitWell.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Sam’s Corner [33:50 ].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

SaaStr

JULY 22, 2019

New Relic, provider of real-time insights for software-driven businesses has this formula figured out. That’s not a bad start. And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We work with mostly modern teams.

Scale 232

Scale Scaling Sales Hiring Underperforming Technical Team 232

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. to build digital grocery businesses in the U.S. a16z has long had an investment theory that we should invest behind strengths of a business model and opportunity, not lack of weakness.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Your business exists solely to satisfy buyers. Perfectly position the product/service to their prospects. Your sales team. So where are you going wrong?

Scale 131

Scale Underperforming Technical Team Outsourcing Services Sales 131

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Both are industry leaders, but they cater to different business needs and audiences. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

MARCH 2, 2021

Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. With over 31 million small businesses in the US, consumers have a massive amount of choices. For businesses, this means it’s crucial to find ways to set your brand apart from competitors.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Neil Patel

OCTOBER 27, 2020

If you want to build a website for your business, it’s no different. Most of the articles that I write on my blogs are catered towards intermediate to experienced marketers and those with a business website. But, if you’re trying to build a business website, you’re setting yourself up to fail. But that’s not fair.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Neil Patel

SEPTEMBER 22, 2020

You have to make consistent sales if you want to scale your business fast. That’s all because of our ability to constantly optimize and improve our methods according to the current trends in the marketplace. You should check out the services of Neil Patel Digital. #2 3 WebMechanix — Best For All-In-One Services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

BetterCloud

MARCH 17, 2025

Get ready to turn those monthly charges into strategic investments that fuel your business growth. SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 169

Payments Merchant Services Payment Solutions Payment Services 169

OpenView Labs

MAY 12, 2020

Those are some pretty great results for a small team—only about 50 people in the whole company—that needs to navigate the challenges of selling a horizontal product serving multiple audiences from single-player scenarios to enterprise deployments. Small businesses or teams who adopt it self-service.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. It allows businesses to attract ideal and loyal customers, gives them a competitive advantage, supports product launches, and drives the work of marketing teas. What is product positioning?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. The Types of Marketplaces. Common Marketplace Vectors.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

Sales Hacker

JANUARY 23, 2019

Needless to say, this made him look bad in my eyes. This left a bad taste in my mouth as the company clearly valued new business more than existing customers. When the customer journey isn’t well-orchestrated, Marketing and Sales can do serious damage in the marketplace. Here’s the upside. The result?

Strategy 107

Strategy Marketing Marketplace as a Service Sales 107

Neil Patel

DECEMBER 4, 2020

You could build your entire business on just Amazon. It’s crazy how many 7-figure businesses are running on Amazon right now. How do you stand out in such a highly-competitive marketplace? 3 Ways an Amazon Marketing Consultant Can Help Grow Your Business. That is, after all, why most businesses get on Amazon.

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

Casey Accidental

OCTOBER 24, 2022

Seems like that doesn’t work too well given all of the companies that have attacked Craigslist from different angles and built bigger businesses than it. This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. We work with small businesses and independent creators.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

JANUARY 21, 2021

Starting a business, even a bootstrapped one, is expensive. Wrike is a versatile and comprehensive project management tool, perfect for startups and businesses of all sizes. Wrike also makes collaboration seamless with shared calendars, file sharing, and team reports time tracking. What Are Bootstrapping Tools?

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

MARCH 19, 2020

Here’s some highlights from our chats with Bailey: There’s a lot businesses can learn about community from grassroots organisations. As digital first companies (and teams) we are in a really good position to get creative about fostering community online whether with clients, colleagues or family. Give up control.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

User Pilot

MARCH 5, 2025

Integrations with other tools: Does it integrate with CRM, marketing automation, and other essential business applications? Scalability and security: Can the platform grow with your business and protect your data? Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data.

Software Review 52

Software Review Engagement Software Scale 52

Neil Patel

APRIL 20, 2021

Whether you’re selling a digital product online or you run a brick-and-mortar business, these behavioral neuroscience principles will work for you. Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Neil Patel

SEPTEMBER 9, 2021

After all, this data allows you to create a winning marketing strategy and grow your business. If you could visualize your data and share your findings with key team members? Power BI (short for business intelligence), a Microsoft tool, makes all of this (and more!) The problem? Well, I’ve got great news for you.

Marketing 114

Marketing Social Media Marketplace as a Service Underperforming Technical Team 114

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaSOptics

APRIL 7, 2022

A free trial is often seen as the quickest way to get customers signed up and using a SaaS product/service, but it comes with several strings attached. What Does Freemium Mean in Business? A freemium business model allows companies to build up a large initial user base at no additional costs. Is Freemium a Good Business Model?

Business Model 74

Business Model Payment Features Business SaaS 74

Neil Patel

JANUARY 1, 2021

On top of all of this, everyone’s busy. I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. If you are supposed to get a dedicated service rep, how dedicated are they? Billing is more complicated than the human genome. Decisions are time-sensitive.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Neil Patel

OCTOBER 24, 2020

While looking through your business objectives, you suddenly feel your organization needs to shake things up a bit. Unfortunately, your in-house team doesn’t have the required expertise to push through change. Let’s face it: None of us know everything about growing and managing a business. So what do you do?

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Sales Hacker

MAY 22, 2020

The downside of this is that you’ll need to invest a lot of time and effort into engaging with those leads and making them want your product/service. Sales Accepted Leads, on the other hand, already had their first, second, and third touch with your unique value propositions, product, or service. The answer lies in pop-ups.

Payment Methods 128

Payment Methods SaaS Payments Sales Payment Services 128

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. Want to learn more about harnessing the power of channel partner programs to boost your business, but confused about how to begin? If you’re a new company, you may have the urge to start looking for partners the minute your business goes live. We’ve got you. .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This post is a collaboration with Gilad Horev.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This strategy rejects traditional competitive business frameworks focused on outperforming rivals. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Strategy 90

Strategy Technical Review Business Innovation 90