Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 15, 2019

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Such a dramatic shift in business priorities requires a change in company behavior that can seem daunting. Use the right customer success metrics.

Customer Lifetime Value 92

Customer Lifetime Value Enterprise Product ROI Customer Success 92

Totango

MAY 23, 2019

When your goal is to grow your customer’s business, upselling becomes a means, not an end. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. If you know your customer’s business, you should be able to offer relevant advice on its growth.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 69

Customer Lifetime Value Outsourced Development Product ROI Enterprise 69

Totango

APRIL 28, 2021

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Such a dramatic shift in business priorities requires a change in company behavior that can seem daunting. Use the right customer success metrics.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. In the role of the leader, He/She delivers critical business insights and performance requirements to drive immediate, medium, and long-term business decisions and process improvements. Own Key Metrics.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

JULY 16, 2019

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48