Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. We’re on iTunes.

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Subscription Payment Features Scale Underperforming Technical Team 116

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. What is a SaaS business model? Average salary: $191,286/yr. Average salary: $156,062/yr.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

AUGUST 22, 2020

365: The Office of the Future, How Everything’s Changed and What 2021 Will be Like with Justin Bedecarre, CEO @ HelloOffice and Jen Nguyen, Founding Partner @ TEAMWERC. Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. Aaron Levie.

Sales Recruiting 207

Sales Recruiting Cloud CTO Hire Sales Hiring 207

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Buffer Resources

JANUARY 30, 2023

He spent 12 years at Amazon, leading organizations as a general manager and technology director. Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. After leaving Bezos Academy, he decided to start a paid newsletter focused on career development, organization design, and hiring.

Social Media 22

Social Media CTO Coach CTO Hire New CTO 22

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Scale 211

Scale Software Review compliance Technical Review 211

OpenView Labs

OCTOBER 11, 2019

Pricing is an incredibly important part of any SaaS product’s go-to-market strategy. In a market that requires companies to earn their customers’ business each and every day, it can literally make or break your entire business model. With twenty-five years in the software business, I’ve seen my share of pricing exercises.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

ProfitWell

FEBRUARY 4, 2020

Businesses need permission to get out of their silos and enable revenue operations. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Michael Klett.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

User Pilot

AUGUST 17, 2024

Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. Traditionally, you’d hear from the customer success manager when your subscription is about to expire. Traditionally, the product function fell under Technology. More than 50% of Fortune 100 have a Chief Product Officer (CPO).

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Underperforming Technical Team AI Technical Review CTO Coach 104

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

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B2C Subscription Payment Features Payments 52

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. They wanted real-time results. The business environment and adoption. Raise your hand.

Cloud 171

Cloud Scale Trends Artificial Intelligence 171

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. But first, it’s important to understand the reality of the question. costs money and 2.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Point Nine Land

MAY 19, 2023

Here’s how Morten Primdahl, co-founder & former CTO of Zendesk, put it in a recent conversation: “For someone like me who prefers to build business logic, using GPT is no more of a moat than using MySQL is. For example, it may take an AI millions of examples to accurately extract and process all of the data from an invoice.

AI 98

AI Generative AI New CTO CTO 98

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Now’s the Time to Revisit Your Pricing. B2B and B2C SaaS and Subscription Report. Find out here. SaaS pricing is complicated.

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Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. MRR numbers were changing all the time. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Let’s dig in! Types of customer interviews.

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Interviewing B2B Marketing Underperforming Technical Team 76

Andreessen Horowitz

MARCH 20, 2024

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution. How do you find it in the first place?

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AI Search AI Artificial Intelligence Scale 143

Point Nine Land

OCTOBER 8, 2021

Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. Our investment in Graneet. Factoring in particular is relevant here as cash management is critical.

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Technical Cofounder Construction Payment Solutions SaaS Payments 52

Hull

JANUARY 22, 2019

These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Their job is to enable go-to-market teams through "joining the dots" between tools, teams & data, optimizing the business rules that drive growth. Siloed tools mean siloed data and siloed teams.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. Her career spans nearly 25 years, and includes development skills in the full web stack, as well as the business side of the house. Cynthia on LinkedIn.

CTO Coach 40

CTO Coach New CTO Leadership CTO 40

ProfitWell

JANUARY 24, 2020

Your top subscription news. Wistia , the video software platform we know and love, reminds us that businesses have focused so much on making people aware that they exist, they’ve lost sight of what matters most?: We know brand awareness is important, but are you going too far? And an urban electric vehicle company with… a waiting list?

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. They had built a highly profitable business that was generally adored by its customers. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What about the ROI of spending time with your family, friends, or kids? The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? How many CSMs should you hire? On today’s episode, we’re calculating the ROI of your CSM. Your mom has an ROI.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Let’s dig in! Types of customer interviews.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

BetterCloud

JUNE 4, 2019

Like a kingdom ruled by an absolute monarchy, our great IT leader, the CTO, could deploy rules that would govern the perimeter of our castle. With this question, you can survey your teams to find these services. Audit your accounting records for reoccurring subscription services to cloud or SaaS providers. It was easy once.

New CTO 49

New CTO Cloud Government CTO 49

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Finding competitive landscapes. For Michael it was clear that subscriptions were going to be a thing, although subscriptions were geared towards B2C and nobody really knew the extent to which B2B would move to SaaS.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. How should we rethink our decision-making, how we run our businesses? A case in point: you’re familiar with the stock photo business? Once burned, twice shy. Drill down on crypto?

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Crafty CTO

APRIL 12, 2020

The Basecamp guys have been busy lately. I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SmartKarrot

AUGUST 16, 2022

Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? Why do some experts consider QBRs to be a waste of time? These are the primal questions you will find answers to in this article. These are the primal questions you will find answers to in this article. What are QBRs? What are EBRs?

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. Let’s try to find that out in this write-up. Here is a list of people who I believe are predominantly found in the C-Suite role: Chief Executive Officer Chief Customer Officer Chief Financial Officer Chief Operating Officer Chief Technology Officer.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

FEBRUARY 16, 2022

Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. Ben Murray.

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VP of Engineering Scale SaaS Venture Capital 10

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. One of them, I was the first CTO of Stubhub.

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Underperforming Technical Team Development Software New CTO 177

SaaStr

SEPTEMBER 24, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Suzanne Xie, Head of Invoicing @ Stripe. Brian Peterson, CTO @ Dialpad. Tolithia Kornweibel, Chief Revenue Officer @ Gusto.

VP of Engineering 278

VP of Engineering Technical Cofounder CTO Coach CTO Hire 278

SaaStr

AUGUST 7, 2021

Another busy week for speaking confirms for 2021 SaaStrAnnual.com!! Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Amy Pisano, CRO @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Brian Peterson, CTO @ Dialpad.

VP of Engineering 269

VP of Engineering Technical Cofounder CTO Coach CTO Hire 269

Sales Hacker

MARCH 11, 2025

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. Discussed in this Episode: The turnaround story of Cassie’s time at Sailthru and overcoming scaling challenges. It’s that.

Scale 81

Scale Technical Advisors Sales Hiring Technical Review 81

User Pilot

MARCH 30, 2025

Before we analyze why your app’s user retention rate is declining, lets start with understanding what user retention is and why it is important for your business. Jose Gomez, CTO & Co-Founder at Evinex. Timely, contextual, and relevant messages can enhance the user experience and increase daily active users.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52