Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have?
SaaStr
MARCH 23, 2025
For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). The VPCS should also own time-to-value (TTV) how quickly customers realize ROI from your product. In short: VPCS Quotas : NRR, GRR, TTV, and customer advocacy.
Let's personalize your content