Sixteen Ventures

FEBRUARY 27, 2023

As a Customer Success professional looking to stay relevant in your field and be the best at what you do, one emerging tool that you need to be aware of – and start using – is ChatGPT. This is where AI tools like ChatGPT come in. With ChatGPT, you don’t need to be a data scientist to get the insights you need.

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Sixteen Ventures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. It was trained on web data up to mid-2021, so the benefit of Bing Chat over ChatGPT is access to the latest information. Let’s dig in.

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ChatGPT AI Search Artificial Intelligence Customer Success 62

SaaStr

JULY 31, 2024

There are so many great tools out there, like Perplexity , ChatGPT , ZoomInfo , Apollo , or whatever. Who is a similar company or competitor that is already a customer? You can reach out to Vanta and say, “Hey, Drata has been a super happy customer for two years, and this is how they use Vanta.” Do your research.

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Scale Sales Pricing ChatGPT 284

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform.

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AI Customer Success Technical Review Generative AI 98

FastSpring

AUGUST 2, 2023

We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. When we recently had an executive business review meeting with our customer success manager Gareth, your CEO David Nachman was present.”

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ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform.

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AI Customer Success Technical Review Generative AI 75

SaaStr

APRIL 19, 2023

You don’t want anything that looks like ChatGPT or a low-quality writer wrote it. For this strategy, you’ll want to schedule a time to visit your largest customers, those in your top 10-15% of revenue. Here’s the trick, and it works especially well for founders and heads of customer success. Do a roadmap presentation.

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ChurnZero

JULY 21, 2023

In our webinar, Scaling customer success Lynn shares how CS teams can scale their operations and outreach by implementing a digital strategy that uses automation and generative AI. You can see how it goes with new customers and work out the kinks. Q: How do you use ChatGPT to analyze qualitative data?

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Scale Customer Success Scaling Strategy 52

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

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Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

APRIL 7, 2023

And how can it support Customer Success professionals in their day-to-day jobs? The beginning: AI’s origin story Artificial intelligence didn’t spring up suddenly in the last few months (despite how it feels with the tidal wave of attention over OpenAI and Chat-GPT). From what and how did it evolve?

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ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. You can also use ChatGPT and prompt it to do some thinking for you. They’re constantly in that motion.

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ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them.

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Systems Review VP of Engineering Scale ChatGPT 94

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? ChatGPT has gained popularity for its versatility in overcoming writer’s block and as a brainstorming tool. ChatGPT AI writing tool. The free plan uses the ChatGPT 3.5 model and doesn’t allow browsing.

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AI Search AI Payment Solutions Social Media 98

ChurnZero

NOVEMBER 30, 2023

Yet when OpenAI, the company behind ChatGPT, released its large language model (LLM) to the public, the tone changed. At our most recent BIG RYG conference , we posed a version of this question in an Oxford-style debate between four customer success leaders, ultimately decided by an audience vote.

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Artificial Intelligence AI Customer Success Management 52

Sales Hacker

SEPTEMBER 27, 2024

Like chatGPT but more powerful, built just for sellers. Pocus reads 10ks, websites, news, listens to podcasts, and more to generate an account plan. It also combines your value props to suggest how you might pitch the account. UserEvidence – launched ROI Studies. Plus, they’re giving 6 months of free Hone Membership to attendees.

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Scale Technical Review ChatGPT AI 112

Sales Hacker

JANUARY 28, 2025

So it was like almost what, two years ago, almost to the day that chat GPT became the fastest growing app in the history of apps. So I raised my hand and said, I’ll be the first one to implement our customers. And it starts with customer success. And then it helps you make the next customer successful.

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User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. Apart from chatGPT, there are dozens of dedicated AI writing tools , and many companies, including Userpilot, embed such capabilities into their products.

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AI Artificial Intelligence SaaS Generative AI 97

User Pilot

JULY 30, 2024

Scope : UI deals with visual and interactive aspects of a product, while UX encompasses the entire user journey and customer success. Natural Language Interface (NLI) : Interfaces that allow users to interact through spoken (a voice user interface) or written natural language (a chat).

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User Experience ChatGPT Engagement Mobile 105

User Pilot

APRIL 28, 2023

Thanks to Natural Language Processing (NLP) and Machine Learning (ML) algorithms, AI can help you analyze customer and product usage data to design and optimize the onboarding experiences you offer and make them more engaging. Why use AI during the customer onboarding process? Let’s have a look at a few examples.

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Sales Hacker

SEPTEMBER 20, 2024

Like chatGPT but more powerful, built just for sellers. This adds a whole new dimension of interaction and data for our customers inside HubSpot. Customer Success Manager at OfferFit (Remote – US / Canada) Sr. Customer Success Manager at OfferFit (Remote – US / Canada) Sr.

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ChurnZero

OCTOBER 6, 2023

We just wrapped up another vibrant and jam-packed BIG RYGthe essential customer success leadership conference. Earlier this week, hundreds of customer success professionals, from diverse locales and companies, all converged in Washington, D.C. Customer success leaders are divided about AI’s future impact.

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ChurnZero

FEBRUARY 15, 2024

However, those in roles like customer success have valuable insights from their interactions with customers. Tools like Grammarly or ChatGPT can be great aids in this process. For strategies on how to spark engagement in your community, watch my webinar, “Reviving a community to support your customer success team below.”

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ChatGPT Technical Review Engagement Customer Success 52

Chart Mogul

DECEMBER 6, 2023

But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming? What will 2024 bring? We reached out to SaaS founders, operators, … Before 2023, the term “generative AI” was met with blank faces.

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Point Nine Land

JUNE 18, 2023

Whether you are a founder, customer success, sales or marketing leader, people across the SaaS organization can take advantage of cohort analysis. Teams responsible for customer onboarding can determine the health of customers in their first few months of paying for a subscription and identify when customers are dropping off.

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SmartKarrot

MAY 2, 2023

With that said, we do understand the troubles of trying to decipher the customer’s opinions and that’s where ChatGPT LLM solutions come in! These intelligent tools analyze call sentiment and further provide valuable insights into how your customers/clients perceive your business and its offerings. What is ChatGPT LLM Solutions?

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Artificial Intelligence ChatGPT Scale Social Media 10

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

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ChatGPT Customer Success Artificial Intelligence AI 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

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ChatGPT Customer Success Artificial Intelligence AI 8

SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

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SmartKarrot

MAY 19, 2023

It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses.

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SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

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SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. In this blog, we will explore the benefits of AI and ChatGPT in finance, specifically for finance departments and teams. What are conversational AI and ChatGPT?

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ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 18, 2023

Troubleshooting philosophies Troubleshooting is another domain where we can use ChatGPT for IT support. Policies If we need help with outlining things like the code of conduct for employees or other organizational IT policies, we can draft the outline and then customize it to org-specific IT regulations to the usage of IT assets.

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SmartKarrot

MAY 18, 2023

Troubleshooting philosophies Troubleshooting is another domain where we can use ChatGPT for IT support. Policies If we need help with outlining things like the code of conduct for employees or other organizational IT policies, we can draft the outline and then customize it to org-specific IT regulations to the usage of IT assets.

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SmartKarrot

JUNE 14, 2023

Fortunately, advancements in conversation AI and chatbots, such as ChatGPT, have emerged as powerful tools to solve remote work challenges for sales teams. AI-powered sales enablement tools can help sales reps become more effective by providing them with relevant content and insights that they can use to engage with prospects and customers.

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SmartKarrot

MAY 17, 2023

This includes tasks some of the repetitive tasks such as data entry, customer service, and even important functions such as driving cars. ChatGPT for Compliance and Risk ChatGPT can be a valuable tool for organizations looking to improve their compliance and risk management processes. I call this “the human point.”

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SmartKarrot

MAY 17, 2023

This includes tasks some of the repetitive tasks such as data entry, customer service, and even important functions such as driving cars. ChatGPT for Compliance and Risk ChatGPT can be a valuable tool for organizations looking to improve their compliance and risk management processes. I call this “the human point.”

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ChatGPT Artificial Intelligence compliance AI 10

SmartKarrot

MAY 8, 2023

Fortunately, the advent of new technologies like conversation AI and ChatGPT are on the path to revolutionize the world of work. This blog discusses several use cases that showcase the applications of “ChatGPT for HR” or “AI for HR.” ChatGPT can help streamline these processes by automating tasks.

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