SaaStr

NOVEMBER 3, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

Payments 264

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 264

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 202

Scale compliance Healthcare Education 202

SaaStr

AUGUST 17, 2024

Even churned customers are a valuable data source. How do you multi-thread internally or navigate the complexities of security and compliance? Coupling that with growing consumer expectations, you can’t think about a single channel or stakeholder or even two channels or stakeholders. How do you best build and respond to an RFP?

Scale 316

Scale Sales Hiring Sales Technical Review 316

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. Instead of building generic enterprise software, he went all-in on life sciences. They earned trust by solving the thorny problems others avoided.

SaaS 264

SaaS Leadership Cloud Enterprise 264

SaaStr

DECEMBER 5, 2023

By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn. Security — SOC 2 compliance is table stakes. Most founders want to expand their TAM. All of these components will ultimately drive your valuation.

Scale 269

Scale Enterprise readiness Enterprise compliance 269

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Suppose the business goal is to reduce overall churn by 15% within the next quarter.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 296

Scale Sales Hiring Scaling Startup 296

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Client churn is scary but inevitable. ” They learned that many company founders were HR leaders who needed help managing complicated local labor laws. Be quick to try new things, and when something works, execute even faster. Support sales early. Go global early.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Few things are worse than churn-and-burn deals. They don’t show up in person.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Are customers churning? Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Employee Retention. Customer Health.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

SaaStr

DECEMBER 7, 2020

So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Vanta – Automated security and compliance, starting with SOC 2. Freshworks – The Ultimate Customer-For-Life Software Suite. Customer expectations are rising.

Scaling 189

Scaling compliance Churn Innovation 189

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

OCTOBER 20, 2024

The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn. The 4 C’s of effective onboarding are compliance, clarification, culture, and connection. Launching a new product.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Stax

MAY 20, 2024

Effective management of unearned revenue involves cash flow forecasting, using the right accounting software, and mitigating the risks associated with subscription churn. Managing unearned revenue can complicate these efforts, leading to customer dissatisfaction and churn. Learn More What is Unearned Revenue?

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Subscription Flow

DECEMBER 12, 2024

Companies optimize their operations in such a way which reduces customer churn. Furthermore, these strategies are effective for churned customers as well. Compliance It is challenging to scale your business, and tap into your desired markets without considering local and international regulations.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

MARCH 15, 2019

But the ones I didn’t, were the ones that silently churned. Not hiring a full-time Chief Security & Compliance Offer. But you can be responsive to every concern. Not visiting enough customers in person. I never lost a customer I visited in person. Even / often when the usage was high. And then security audits, reviews, etc.

Sales Hiring 174

Sales Hiring Enterprise CTO Hire CTO 174

How To Buy Saas

DECEMBER 20, 2024

These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. Churn Rate The customer churn rate is the percentage of customers you lose in a given month or year. Global regulatory compliance and tax compliance can also help in reducing fraud risks and errors.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management: Reduce Involuntary Churn With Proactive Dunning.

Payment Services 138

Payment Services Merchant Services Payment Methods SaaS Payments 138

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). The most common product group put in this category is vector databases.

AI 190

AI Cloud Revenue Technical Advisors 190

Valuize Consulting

NOVEMBER 19, 2024

A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn. Armed with these insights, customer success teams can proactively address pain points, enhancing client experience and reducing churn.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

Scytale

NOVEMBER 14, 2023

As a business leader, ensuring your company’s compliance with privacy laws like the California Consumer Privacy Act (CCPA) is critical. The CCPA sets strict standards for data compliance , collection, storage, and sharing, to protect consumers’ personal information. Implementing CCPA compliance reduces this risk.

compliance 52

compliance Data Government Systems Review 52

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 129

Merchant Services Payment Services SaaS Payments Payment Solutions 129

FastSpring

APRIL 23, 2024

FastSpring includes global payment processing and recurring revenue management, of course, but the platform also takes care of the end-to-end checkout process, including optimization of your checkout flow, collecting and remitting sales tax and VAT, localization, fraud prevention, global compliance, and more.

Payment Methods 107

Payment Methods Payment Services Merchant Services Payment Solutions 107

ChurnZero

MARCH 24, 2025

You dont have enough data to segment customers based on meaningful attributes and behaviors Find out more: Anticipate customer churn and more with customer success software analytics. 3: Your CS teams processes feel inconsistent or repetitive. Take a minute to watch how Frank Smith’s CSMs at Temenos always know what to do next.

Technology 52

Technology Customer Success Scale ChatGPT 52

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB compliance 222

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Valuize Consulting

DECEMBER 17, 2024

Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Here is an example: Account Profile 1: Early Adoption Industry Vertical : Financial Services, requiring stringent compliance with their data and security policies.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Payments Subscription 94

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Is it user-friendly for both employees and customers?

Payment Services 133

Payment Services SaaS Payments Merchant Services Payment Solutions 133

Intercom, Inc.

MAY 14, 2019

When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. Crossing each milestone – executive sponsorship, security review, compliance – moves the deal forward.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Tom Tunguz

OCTOBER 1, 2015

In a year or so, early customers will begin to renew their contracts, and these customers increase their spend rewarding the startup with negative net churn. Box, New Relic and others have achieved 30% negative net churn/account expansion annually.

Sales Recruiting 100

Sales Recruiting Sales Hiring Social Media compliance 100

Stax

MARCH 18, 2025

Tokenization streamlines PCI DSS compliance, can improve customer retention, and provides an extra layer of security for payment collection. SaaS companies, and any businesses that accept card payments, must be in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Payment Services 88

Payment Services Payment Methods SaaS Payments Merchant Services 88

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Ultimately, when used correctly, it boosts engagement and reduces churn.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

MAY 20, 2024

Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications). Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. Start small with an incremental approach.

Payments 142

Payments SaaS Payments Merchant Services Payment Solutions 142

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That all sounds well and good in theory… but how do you prevent against churn in practice? Most online information about churn is vague, high-level fluff. How to calculate churn rate 1. How to calculate churn rate.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

FastSpring

DECEMBER 7, 2022

However, you’ll still be responsible for paying taxes, processing chargebacks, and for things like legal compliance, dunning, and more. If something goes wrong with taxes, local compliance, chargebacks, accounts not balancing, etc., This is a good place to start, but there are more ways to reduce churn due to failed payments.

Payment Methods 141

Payment Methods Merchant Services Payment Services Payments 141