SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 265

Banking Payment Features Venture Capital Subscription 265

SaaStr

NOVEMBER 3, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

Payments 265

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 265

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

SaaStr

MAY 4, 2022

Understand your key stats, whether that’s MRR, ARR, or churn. Plan for compliance implications of your growth. As the internet economy grows, regulation and compliance costs grow with them. How can you use software to manage compliance for you? Key takeaways.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 203

Scale compliance Healthcare Education 203

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. Instead of building generic enterprise software, he went all-in on life sciences. They earned trust by solving the thorny problems others avoided.

SaaS 265

SaaS Leadership Cloud Enterprise 265

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 297

Scale Sales Hiring Scaling Startup 297

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Client churn is scary but inevitable. ” They learned that many company founders were HR leaders who needed help managing complicated local labor laws. Be quick to try new things, and when something works, execute even faster. Support sales early. Go global early.

Sales Hiring 279

Sales Hiring Payment Services SaaS Payments Scale 279

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Suppose the business goal is to reduce overall churn by 15% within the next quarter.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Few things are worse than churn-and-burn deals. They don’t show up in person.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

Intercom, Inc.

SEPTEMBER 28, 2021

It’s important that product decisions don’t neglect your wider customer base – ignoring the needs of a subset of customers is not only a churn risk, it stunts your product’s growth. Features that satisfy legal necessities, like GDPR compliance for EU customers; or effective employee management, like granular permissions for accounts.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

DECEMBER 7, 2020

So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. Vanta – Automated security and compliance, starting with SOC 2. Freshworks – The Ultimate Customer-For-Life Software Suite. Customer expectations are rising.

Scaling 192

Scaling compliance Churn Innovation 192

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

OCTOBER 20, 2024

The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn. The 4 C’s of effective onboarding are compliance, clarification, culture, and connection. Launching a new product.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Stax

MAY 20, 2024

Effective management of unearned revenue involves cash flow forecasting, using the right accounting software, and mitigating the risks associated with subscription churn. Managing unearned revenue can complicate these efforts, leading to customer dissatisfaction and churn. Learn More What is Unearned Revenue?

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Subscription Flow

DECEMBER 12, 2024

Companies optimize their operations in such a way which reduces customer churn. Furthermore, these strategies are effective for churned customers as well. Compliance It is challenging to scale your business, and tap into your desired markets without considering local and international regulations.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

MARCH 15, 2019

But the ones I didn’t, were the ones that silently churned. Not hiring a full-time Chief Security & Compliance Offer. But you can be responsive to every concern. Not visiting enough customers in person. I never lost a customer I visited in person. Even / often when the usage was high. And then security audits, reviews, etc.

Sales Hiring 174

Sales Hiring Enterprise CTO Hire CTO 174

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management: Reduce Involuntary Churn With Proactive Dunning.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

FastSpring

APRIL 23, 2024

FastSpring includes global payment processing and recurring revenue management, of course, but the platform also takes care of the end-to-end checkout process, including optimization of your checkout flow, collecting and remitting sales tax and VAT, localization, fraud prevention, global compliance, and more.

Payment Methods 143

Payment Methods Payment Services Merchant Services Payment Solutions 143

How To Buy Saas

DECEMBER 20, 2024

These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. Churn Rate The customer churn rate is the percentage of customers you lose in a given month or year. Global regulatory compliance and tax compliance can also help in reducing fraud risks and errors.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

FastSpring

JANUARY 17, 2023

Legal compliance. Plus, FastSpring takes on the liability of transactions, which means we manage chargebacks, fraud prevention, gathering and remitting consumption tax, and legal compliance. Automate Payment Failure Handling and Reduce Churn. Automate Payment Failure Handling and Reduce Churn. And much more.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). The most common product group put in this category is vector databases.

AI 190

AI Cloud Revenue Technical Advisors 190

Valuize Consulting

NOVEMBER 19, 2024

A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn. Armed with these insights, customer success teams can proactively address pain points, enhancing client experience and reducing churn.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

Scytale

NOVEMBER 14, 2023

As a business leader, ensuring your company’s compliance with privacy laws like the California Consumer Privacy Act (CCPA) is critical. The CCPA sets strict standards for data compliance , collection, storage, and sharing, to protect consumers’ personal information. Implementing CCPA compliance reduces this risk.

compliance 52

compliance Data Government Systems Review 52

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Is it user-friendly for both employees and customers?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

FastSpring

MARCH 3, 2023

Local Transaction and Indirect Tax Compliance Made Simple There are two main aspects of compliance when it comes to recurring transactions: Transaction compliance (i.e., Sales tax, VAT, and GST compliance (i.e., FastSpring also supports all necessary subscription models for compliance.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn.

Underperforming Technical Team 223

Underperforming Technical Team Sales Hiring SMB Enterprise 223

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits). Reporting and Analytics.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

FastSpring

MAY 20, 2024

Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications). Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. Start small with an incremental approach.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Blulogix

MARCH 27, 2025

Churn Prediction AI identifies customers at risk of canceling subscriptions, enabling businesses to take preventive action. Automated Compliance Management AI helps businesses stay compliant with changing financial regulations by automating tax calculations and reporting. AI is not just improving billingits redefining it.

Payments 59

Payments AI Search Payment Services AI 59

FastSpring

JANUARY 5, 2021

Global Compliance. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. Activations Cancelations Churn Rate Upgrades/Downgrades Upcoming rebills Lifetime Value. Simplicity. Usability. Functionality. Revenue Recovery. Reporting. Customization. Fraud Protection. Third-Party Integrations.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

Valuize Consulting

DECEMBER 17, 2024

Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Here is an example: Account Profile 1: Early Adoption Industry Vertical : Financial Services, requiring stringent compliance with their data and security policies.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

Intercom, Inc.

MAY 14, 2019

When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. Crossing each milestone – executive sponsorship, security review, compliance – moves the deal forward.

Scale 147

Scale Management Underperforming Technical Team Sales 147

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52