ChurnZero

MARCH 24, 2025

Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology 52

Technology Customer Success Scale ChatGPT 52

SaaStr

MAY 4, 2022

Understand your key stats, whether that’s MRR, ARR, or churn. Plan for compliance implications of your growth. As the internet economy grows, regulation and compliance costs grow with them. How can you use software to manage compliance for you? Key takeaways.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Once onboard, get regular input from your sales, support, and customer success teams. Client churn is scary but inevitable. If your product can benefit global clients, take it to where your customers are. Your talent is your most valuable asset.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Finally, Mercury requests more data to learn more about the company.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Our customers are much happier too, says Dustin.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Industry-standard” isn’t always a priority.

Scale 249

Scale Management Sales Hiring Healthcare 249

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Understanding how Customer Success Managers (CSMs) spend their time is no longer a luxuryits a necessity.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. We were doing more customer support, less customer success.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

MAY 20, 2024

Integrating customer-facing subscription management tools on your own site. Communicate frequently and clearly with customers about the transition. Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications).

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. Recurring & Usage Billing Navigating the Maze of Customer Success: 1. Streamlining Strategies for Financial Operations: 1.

Payment Services 94

Payment Services Payment Features Subscription Payments 94

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Since the decisions are made online in the digital platform, phones are on the customer’s shelf!

Software Review 52

Software Review Customer Success Software Transportation 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

Stax

JUNE 18, 2024

A robust subscription management platform is essential to reducing admin and ensuring positive customer experiences that keep churn rates low. Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice? How to calculate churn rate 1.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

FastSpring

JULY 10, 2019

How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate. The churn rate is determined by evaluating the number—often calculated as a percentage, of subscribers who have left during a set period of time.

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Start with surveys.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

JANUARY 19, 2025

It saves you from churn and lets your users think through their decisions. Learn how RecruitNows customer success team saved 1000+ hours because the training is now intuitive enough for users to finish it in one day! Examples include confusing steps, extra clicks, or complex flows that lead to customer churn and dissatisfaction.

Onboarding 52

Onboarding Software Review User Experience Churn 52

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. While some situations might seem beyond your control, more often than not, there are proactive measures you can take to mitigate customer churn.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

SEPTEMBER 21, 2023

Reduce customer churn : By monitoring behavior over time, you can detect signs of disengagement or dissatisfaction. How to use sentiment analysis to reduce churn By analyzing sentiments expressed in user surveys, you can gauge customer satisfaction and identify areas for improvement. Userpilot pricing.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

MARCH 21, 2023

Analyze user behavior patterns App analytics can help you identify patterns in user behavior that lead to either their success or failure. For example, you could segment your churned users and look at common themes in how they engage with the app. Or, you can analyze how power users interact with the app to identify their happy paths.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

NOVEMBER 30, 2023

This type of analysis can be used to predict churn or project the growth of power users. Which user flows lead to conversions, and which flows don’t end with a purchase — or even cause churn. These flow analytics can show you the series of events that your customers perform immediately preceding/following a key event.

Scale 105

Scale Retention Trends Pricing 105

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. can benefit Marketing and Customer Success.

Scale 71

Scale Sales Enablement compliance Forecasting 71

ChurnZero

DECEMBER 27, 2019

It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 5 Common Mist a kes Customer Success Managers Make When Managing Their Day . Churn Monster: Ghosted . This is an installment of our “ Churn Monsters ” (i.e.

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Valuize Consulting

NOVEMBER 19, 2024

Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. A misread or delayed response to a clients evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52