Churn compliance Part-Time CTO 
SaaStr
JANUARY 12, 2022
You just close more, and churn less, and upsell more, when you show up. You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Are we sure?
SaaStr
MARCH 15, 2019
I remember my CTO once arguing with a Fortune 500 company on a “security” concern they had which really made no sense. But the ones I didn’t, were the ones that silently churned. More here: I Never Lost a Customer I Actually Visited | SaaStr Not hiring a full-time RFP person. Not being responsive to every key concern.
SaaStr
MARCH 31, 2024
At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, I’m Chief Technology Officer, and years ago I was volunteered by my co-founder to work on culture.
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