Churn compliance Product Marketing 
SaaStr
JULY 26, 2022
Customers don’t expect as much in terms of security, compliance, etc. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn. The type of churn you almost can’t do anything about. And then 3% a month churn cuts your growth in half.
SaaStr
AUGUST 9, 2024
You have to be scrappy at this stage, and Braze was trying to find product market fit with no product, no revenue, and no customers. In the chart above, showing the growth from $2M to $20M, you can see what product market fit looks like. Braze went public in November 2021. Garbage in and garbage out.
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SaaStr
JANUARY 30, 2023
This insight led Deel to focus on solving payments and compliance. Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. If you find a product market fit, take your business global early.” Client churn is scary but inevitable.
User Pilot
MARCH 9, 2025
Does customer research help build better products? The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. The short answer: yes.
Tom Tunguz
OCTOBER 1, 2015
In a year or so, early customers will begin to renew their contracts, and these customers increase their spend rewarding the startup with negative net churn. Box, New Relic and others have achieved 30% negative net churn/account expansion annually.
User Pilot
DECEMBER 10, 2023
Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.
SaaStr
JUNE 13, 2019
Net dollar retention, also called negative net churn, also called account expansion. That’s net of churn, how many customers have I lost, and the revenue associated with it, and the customers within that cohort that have actually expanded, or grown their spend with me? If we move on to net dollar retention. Trial structure.
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