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The 62 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between April 24th – June 10th. These charts clearly show the ZIRP pull forward, the ensuing cloud costoptimizations, and then the recovery.
This insight allows you to: Measure profitability at the account and segment level Allocate resources based on value rather than assumption Fine-tune pricing and support strategies Identifying Hidden Inefficiencies: Are your CSMs bogged down with repetitive tasks? Are preventable issues consuming valuable time?
Feature value: a function of time investment of users and customers The set of problems that your SaaS solves won’t survive long in the digital age if all it does is cut prices. Unsubscribers, known as churn, also factor into your monetization equation. The pace of trial and error can create technical debt at a faster pace.
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Churn 
318 
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