Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 117

Payment Solutions Payments Customer Success Payment Methods 117

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Others may benefit from it.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

Intercom, Inc.

OCTOBER 16, 2019

Can one person buy via a credit card or will multiple stakeholders need to be involved? The key here is to keep the cost of customer acquisition down. If possible, incentivize visitors to pay up front for the year given the positive cash flow implications and churn reduction benefits. Goal of website.

Business Model 195

Business Model Scale Pricing Payment Methods 195

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone. Listen to your team.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

Forecasting 52

Forecasting Customer Success Payments Data 52

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

FastSpring

MAY 20, 2024

Prepare for renewals with value adds to reduce churn. FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including subscription management, payment localization, VAT and sales tax management, consumer support, and more. Recurring payment processing.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

MAY 16, 2019

I’m Romain, I’m the founder of Gorgias, and so today we’re going to talk about how to get a thousand customers using data. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. So, we have this data about a target market.

Merchant Services 209

Merchant Services Payment Methods Data Sales Hiring 209

SaaStr

DECEMBER 12, 2022

This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly. You want your customers to make the payment decision as soon as possible. Lesson 3: Let customers do the talking.

Payment Methods 241

Payment Methods SaaS Payments Company Culture Payment Solutions 241

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

User Pilot

NOVEMBER 14, 2024

Customer expansion drives recurring revenue and long-term growth. By increasing the value provided to existing customers through different expansion tactics, companies can reduce churn and enhance customer lifetime value. A personalized in-app prompt to upgrade created in Userpilot.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 94

Payment Solutions Payments Customer Success Payment Methods 94

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. One surefire road to customer churn is the customer not knowing how to use the product.

Payment Services 105

Payment Services Churn Payment Methods Payment Solutions 105

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers. The alternative?

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Offer multichannel support through chat, email, phone, etc.,

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Our platform calculates VAT, sales, and GST taxes and collects them on behalf of our customers.

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115

FastSpring

JULY 10, 2019

How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate. The churn rate is determined by evaluating the number—often calculated as a percentage, of subscribers who have left during a set period of time.

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

FastSpring

MAY 25, 2023

Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. Increasing acquisition, increasing conversion rates, and reducing churn are all possible options. Test creative SaaS pricing model combinations to unlock revenue.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

FastSpring

SEPTEMBER 2, 2020

Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. By calculating your customer’s LTV, you can get a better idea of how much each new customer will add to your overall revenue and how much you can justify spending on customer acquisition.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. The customers who actively cancel their subscription. However, there’s another type of churn that gets overlooked. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Phone calls.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payment Features 104