Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

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User Pilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. What is event data?

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User Pilot

JUNE 29, 2022

This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. For instance, you can identify what customer segments churn right after signing up. Demographic segmentation data. Behavioral segmentation data. Easy to set up.

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User Pilot

APRIL 3, 2024

Choose the right monetization model that aligns with your product’s value and user payment willingness. Continuous improvement, guided by user feedback and data analysis, is vital. Key data points to monitor include in-app user behavior: User sentiment. Leverage data analysis with Userpilot.

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User Pilot

FEBRUARY 18, 2024

Pair your analysis with heatmaps and session recordings to get actionable insights. Use cases for Userpilot’s funnel analytics tools: Design a smooth onboarding process to help users easily adopt your existing and new features. Track period-over-period analysis for your funnels. What are the benefits of funnel analysis?

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User Pilot

MAY 9, 2024

Userpilot is a product growth and digital adoption platform for enterprises designed for user onboarding, feature adoption, and customer churn reduction. Mixpanel is a digital analytics platform equipped with impressive data visualization capabilities. This could be something as simple as pressing a button or making a payment.

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Full Session

DECEMBER 30, 2024

Visualize, Analyze, and Optimize with FullSession See how to transform user data into actionable insights for peak website performance. Its good for teams focused on retaining users, reducing churn and increasing conversion rates. Scalability: Handles large volumes of data efficiently.

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Claudiu Murariu

JUNE 8, 2018

Not surprisingly, both companies were sure they were experiencing a churn problem, so they wanted to address it by increasing retention. When we got on board, we decided to first dig deeper and see what were the real causes of this increase in churn. Activity churn vs. payment churn First let me clarify one thing.

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User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Why you need dashboards for cohort analysis , funnel analysis and feature adoption. And no, you don’t need to be an expert to extract insights from data. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product.

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CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%.

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User Pilot

JULY 25, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

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User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn.

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User Pilot

JULY 28, 2024

A retention specialist job description outlines the key responsibilities, must-have skills, and qualifications needed to nurture customer relationships, reduce churn, and maximize customer lifetime value through personalized engagement and data-driven strategies. It can also include preferred skills, experience, and certifications.

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User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

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User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

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User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

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User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

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User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

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User Pilot

JULY 21, 2024

They develop strategies and implement tactics to reduce customer churn and increase user engagement. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. TL;DR This is a customer advocate within a company who focuses on keeping existing customers satisfied and loyal.

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User Pilot

JULY 28, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

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User Pilot

OCTOBER 30, 2023

Looking for a good user analytics tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

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User Pilot

JULY 11, 2024

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

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wepay

SEPTEMBER 12, 2018

Last time we looked at SaaS and ISV business growth we examined user growth – the core element for success in these businesses. This is a process called cohort analysis. The Nickelled blog takes a thorough look at cohort analysis for a range of business types.

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User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if HelpHero is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Integrations – to collect data across your tools and get more in-depth analytics.

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User Pilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if HelpHero is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Integrations – to collect data across your tools and get more in-depth analytics.

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Chart Mogul

JANUARY 22, 2018

Speeding up this process is critical in getting insurance payouts moving and getting people back into their homes. It’s really a combination of the ease and low cost of capturing aerial data, plus the advance in capability for analyzing it that’s driving the core of DroneDeploy’s mission. Moving drones to the cloud.

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User Pilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Integrations – To collect data across your tools and get more in-depth analytics.

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ProfitWell

SEPTEMBER 25, 2019

Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business). The subscription model is the “vanilla” SaaS revenue model, not that there’s anything boring about a well-worked subscription plan. Pay-Per-User.

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SmartKarrot

MARCH 30, 2021

Collaborate across departments to promote outstanding client service. Negotiate contractual terms and conditions including price, payment terms, and deliverables. Develop and manage a reporting process to identify upcoming and missed milestones within the onboarding process.

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SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? What does Travis advise founders when it comes to churn analysis? Travis Bryant: So I was in services at a software company and then had this pivot point to go either into product management or into sales and sales engineering.

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User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses.

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