OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. Determining where you are on the spectrum leads to the sort of customers you plan to target, your route to market and the most effective sales process. Purchase process. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Baremetrics

OCTOBER 24, 2021

Stripe is indispensable for the average online business, providing the many different tools, reports, and customizations that power online payment processing, but it isn’t without limitations. For example, the Stripe analytics dashboard is lacking the needed depth for SaaS businesses that rely on recurring revenue.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. Next, proactively tackling areas of friction to drive down the churn rate. AI can help you slash potential churn rates.

Artificial Intelligence 78

Artificial Intelligence AI SaaS Payments Payment Solutions 78

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. Try Baremetrics Free.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. OK, adding in churn, you’re going to have to add another >$1m+ ARR … quickly.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

ChurnZero

DECEMBER 14, 2023

That’s when it occurred to him: the process of scheduling an appointment with the barber was the same as it was 20 years ago. In a sense, it was originally more like a lead generation service, or marketplace for barbershops. The barbers still wanted cash payments too. Dave had found his niche and Squire was born.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Baremetrics

APRIL 26, 2021

Stripe is one of the biggest names in the payment processor business. Adyen, a Dutch payment company dating back to 2006, also has its fair share of the market. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payment Services 59

Payment Services Merchant Services Payment Methods Payments 59

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? Table of Contents. That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Baremetrics

MARCH 30, 2021

Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. Just like Chargebee, it is web-based and offers 24-7 customer service.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. When done correctly, an entire brand can be built around a SaaS white-label product, but you’ll need to price it correctly in order to maximize revenue. What are white-label SaaS products? 4 common white-label SaaS products.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. How can we do this in line with the payment system we use, like Stripe ? Changing the Quantity How do I manage plans and features for my SaaS? Table of Contents. Changing the Price 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

Subscription Flow

JANUARY 1, 2024

Have you ever felt burdened by the never-ending load of having to process a lot of your consumers’ data all on your own? Your responses to these questions are how they judge your customer service. You can handle recurring payments, invoices, receipts, and reminders for your customers with SubscriptionFlow, saving you time and effort.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Chargify

SEPTEMBER 3, 2019

Many SaaS entrepreneurs don’t spend much time considering which billing software will fit their needs for the long-term. The problem is that they often don’t realize just how quickly they’ll need a billing platform that can handle the complex billing needs of a growing SaaS business. The Complexity of SaaS Billing.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Software Platform Consulting

MAY 6, 2019

There are many great articles about SaaS metrics on the web (e.g., There are also great resources for metrics specific to marketplaces (see here ). Invoicing and payment (e.g., Enterprise versions of Upwork or other labor marketplaces. SaaS Metrics Unique to Enterprise-Driven B2B Networks. see here , here and here.)

Payments 60

Payments Enterprise SaaS Payments Metrics 60

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. Tradeshift Buy, which is essentially what we call private marketplaces. Tradeshift Pay is an entrant payment solution for supply chains, meaning no matter where your supplier is in the world, we can make sure they get paid.

Payment Solutions 151

Payment Solutions Payments Outsourcing Services SaaS Payments 151

OpenView Labs

JANUARY 13, 2022

45% of SaaS companies said they had some form of usage-based pricing, up from 34% in 2020. Fully embracing usage-based pricing rather than traditional seat-based subscriptions is analogous to making the transition from on-prem to SaaS in the first place. We’ll take the “SaaS” out of “SaaS pricing”, Kyle Poyar.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Here in Silicon Valley you have Google, and Facebook, and a ton of other massive organizations that are just churning out people who then go on to found other startups.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. Creating effective marketing campaigns, R&D strategies, and sales processes require a clear and consistent understanding of your customers.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

FastSpring

DECEMBER 12, 2022

Many companies that expand globally reach a point where they can’t properly support their international customers with their current payment platform. An international payment gateway can help with some of these issues, but it’s only one piece of the puzzle. What is an international payment gateway? Table of Contents.

Payment Services 128

Payment Services Merchant Services Payment Methods Payment Solutions 128

ProfitWell

SEPTEMBER 25, 2019

Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business). The subscription model is the “vanilla” SaaS revenue model, not that there’s anything boring about a well-worked subscription plan. Pay-Per-User.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Harkening back to Tim Kendall’s advice, I started asking entrepreneurs, “What is the path to actually creating value from your service for your customers?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

OpenView Labs

FEBRUARY 11, 2021

” It’s natural to go to payments per user or even user logins, but they rarely indicate user engagement. Related read: Freemium vs. Free Trial: How to Know Which One to Pick for Your SaaS Startup. Offering free usage is par for the course as a SaaS customer acquisition strategy. Creating a marketplace does just that.

Scale 52

Scale Payment Methods Payment Services Wireless 52

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. And if you look at churn, so in Q1, starting to see some early signs of churn.

Sales Hiring 164

Sales Hiring Scale SaaS Payments Payment Services 164

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 254

SaaS Payments Scale Payment Services Payment Solutions 254

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. What makes a SaaS business so hard? You can deploy subscriptions as a service, billing as a service, fraud prevention as a service.

Payment Features 191

Payment Features Payment Services Outsourcing Services Payment Solutions 191

Intercom, Inc.

JANUARY 23, 2020

Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Looking around at the market, Nick saw an appetite for content about growing a SaaS business. Tomasz Tunguz and David Skok – they were publishing a lot of content around SaaS metrics and these kinds of things.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183