Churn, Metrics and VPCs (Virtual Private Cloud)

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Churn

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VPCs (Virtual Private Cloud)

Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have?

SaaStr

MARCH 23, 2025

For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). NRR is the North Star metric for customer successit measures how much revenue youre retaining and expanding from your existing customer base.

VPCs (Virtual Private Cloud)

VPCs (Virtual Private Cloud) Customer Success Churn Retention

Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

MARCH 3, 2022

Unsubscribers, known as churn, also factor into your monetization equation. Billing events and unit metrics The variable cost model of cloud platforms has forever changed how compute resources are bought and paid for and consumed. This is known as a unit metric. Reverse those, and it’s the opposite of profit.

Well Architected Framework

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud

SaaS Brief

Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have?

Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

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