OpenView Labs

JULY 2, 2020

A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Find out here. The fundamentals of your business model and pricing structure are important to understand, and that knowledge is exactly what you’ll find in this article written by Yay?nlanma

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

DECEMBER 6, 2019

Plus, the Product Marketing Alliance drops the Product Marketing Salary Survey. What about the ROI of spending time with your family, friends, or kids? He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Andreessen Horowitz

NOVEMBER 28, 2023

Seema: Would love to talk about finding those initial customers who you tested with. So we didn’t have product market fit for that. How did you think about, who do I want to target for that product given where we are now. I knew that we had something here when we were in the Postmates office in San Francisco.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research. As people or members of the same team, we’re biased.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Chart Mogul

MARCH 9, 2020

The volume of transactions was low enough that they could get by using database queries to calculate their MRR, churn, and even to perform some cohort analysis. However, as the company grew, their systems started to fail all the time, prompting the team to re-think their approach and look for a scalable solution. Tweet this quote.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

ProfitWell

JANUARY 2, 2020

The sales strategy required to win over a small business owner will be drastically different from the strategy required to convince an experienced CTO of your subscription’s value. When you’re just starting out, this information can be difficult to find. These customers tend to take less time to make a decision on their purchase.

B2C 52

B2C Subscription Payment Features Payments 52

SmartKarrot

OCTOBER 29, 2021

Let’s try to find that out in this write-up. Here is a list of people who I believe are predominantly found in the C-Suite role: Chief Executive Officer Chief Customer Officer Chief Financial Officer Chief Operating Officer Chief Technology Officer.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

Sales Hacker

FEBRUARY 18, 2025

Previously, he was an operating partner at Fractal Software, helping launch vertical software companies and find product-market fit. If you missed GTM 134, check it out here: Build your AI Outbound Machine with ChatGPT | Jordan Crawford Highlights: 05:03 When to hire your first sales reps.

Sales Hiring 94

Sales Hiring CTO Hire Scale VP of Engineering 94

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Pursuit helps companies hire elite go-to-market talent on a non-retainer basis.

Scale 78

Scale Technical Advisors Sales Hiring Technical Review 78

User Pilot

MARCH 30, 2025

However, if youre below 20%, its time to reassess your approach. Here are a few problems that could hinder your app user retention: No product-market fit: If your app doesnt solve a pressing problem for users, they wont stick around. Get it wrong, and you risk high churn. Jose Gomez, CTO & Co-Founder at Evinex.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, I’m Chief Technology Officer, and years ago I was volunteered by my co-founder to work on culture.

Part-Time CTO 291

Part-Time CTO CTO Hire CTO Coach CTO 291

SaaStr

MARCH 30, 2025

Co-founders Dharmesh Shah (CTO) and Brian Halligan (Chairperson) shared at SaaStr Annual the unfiltered truth on building an SMB powerhouse, pivoting to product-led growth, and why the “M” segment is SaaS gold. The company had to retrench and restart their global efforts multiple times. Focus obsessively on churn.

Scale 196

Scale SMB Sales Hiring Scaling 196