Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

MAY 22, 2024

And … 92% of its revenue is from subscriptions. Today, Gartner has now crossed $6 Billion in revenue, with a stunning $35 Billion market cap. 92% of Revenue is Recurring If you’ve bought Gartner research, you know this. It’s a lot bigger than I’d realized today. It’s very profitable.

Revenue 292

Revenue Enterprise Cloud Pricing 292

USIO

MAY 16, 2024

Why should my software company consider integrating payments? Integrating payments offers numerous benefits, including: Enhanced User Experience: Users can complete transactions without leaving your application. Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

Churn 257

Churn Customer Success Subscription Payment Features 257

SaaStr

MARCH 31, 2021

Revenue grew nicely at first from $1m to $3.5m Customer count growing 33%, revenue growing 65% — the “Golden Ratio” for future growth. Fast, but revenue grew much faster (65%). This is sort of what you’d expect with 145% NRR, that revenue would be growing faster than new customers. seed round.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Blulogix

DECEMBER 5, 2024

By BluLogix Team Navigating Complex Pricing Models in the Subscription Economy Introduction In the subscription economy, Managed Service Providers (MSPs) must adapt to increasingly complex pricing models to meet the evolving needs of their customers. Gone are the days of simple, one-size-fits-all pricing.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. If a business is retaining and expanding existing customer revenue , it can grow without constantly chasing new sales.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. Getting onboard a robust billing system means benefiting from advanced features like automated recurring billing, customized invoicing, and revenue recognition.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

SaaStr

JANUARY 24, 2022

Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Mistake #1: Bookings are not revenue. Your focus expands.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. The result?

Payment Features 59

Payment Features Payments Subscription Revenue 59

SaaStr

DECEMBER 4, 2023

They wanted to quantify this trend of a longer sales cycle, so they commissioned a study of 500 revenue leaders in the U.S. The sales cycle is important because it cascades into a bunch of critical metrics for you and investors, including revenue. About a quarter of customers do churn because of a lack of these options.

SaaS Payments 282

SaaS Payments Payment Services Payments Payment Features 282

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. In this blog, you will find out the meaning of revenue growth management, its importance, components, and challenges.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

SaaStr

APRIL 17, 2021

Over $500,000 revenue per employee. Monetizing ecommerce via subscriptions, but not payment processing. But in contrast to Wix and Shopify, it doesn’t keep much of the revenue from merchant services itself. Rather, it charges for software subscriptions to take payments on its websites. 85% NRR.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

Stax

FEBRUARY 26, 2024

We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments. Industry data shows that subscription-based businesses are growing 3.7x So, let’s dive into the realm of recurring payments and how they can benefit your business.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 124

Payments Payment Features Payment Methods Payment Services 124

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. Because SaaS and recurring revenue compounds. And if churn has grown due to tougher times? You have time for second order revenue to continue to kick in. Don’t Shortchange Second-Order Revenue.

Scale 362

Scale Payment Features Engineering Product Marketing 362

SaaStr

JANUARY 24, 2024

How do you diagnose and solve churn? Solving High Volume, Low Conversion at Lattice Dini Mehta joined Lattice at $3M in revenue when it had just 10 people in seat for Go-To-Market and 7 salespeople. Joining Box as CRO When They Had a Churn Issue Mark joined Box four years ago at $600M in revenue and 4-5 years past IPO.

Scale 273

Scale Sales Hiring Scaling Revenue 273

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

SaaStr

MARCH 9, 2022

During his SaaStr Annual presentation, Tom Clayton, CRO of Bill.com, shared his insights and advice for growing revenue streams to maximize business success. . Pursue Diverse Revenue Models. Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model. The Five Key Growth Levers.

Revenue 261

Revenue Sales Hiring Leadership Scale 261

Blulogix

JANUARY 13, 2025

By Kegham Khrigian The Hidden Cost of Complexity: How MSPs Can Reclaim Revenue Managed Service Providers (MSPs) face a unique combination of challenges in todays fast-evolving business landscape. While this complexity is expected, what often goes unnoticed is the revenue leakage it creates, quietly eroding profitability over time.

Payments 59

Payments Payment Services Payment Features Revenue 59

Clouded Judgement

JUNE 19, 2024

The charts below show the change in quarterly revenue YoY (so Q1 ‘24 rev - Q1 ‘23 rev) going back to 2017. Q1 Revenue Relative to Consensus Estimates Now let’s dive in to the financial results of Q1 starting with revenue. Beating consensus revenue estimates is the first aspect of a successful quarter.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! They also complement several other subscription focused capabilities we have released over 2023. Check out our announcements for the Proration Preview and Subscription Plan Change History APIs.

Subscription 167

Subscription Payment Features Payment Methods Payment Solutions 167

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

Churn 145

Churn Retention Revenue Finance 145

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. Price increases on existing customers always lead to churn. He called me almost immediately.

Pricing 273

Pricing Payment Features B2C Churn 273

SaaStr

MAY 8, 2021

Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. You are robbing a bit of a long-term revenue stream if your over-discount to get an annual deal done now. Annual deals mask churn. This can compound with multi-year deals.

SaaS Payments 312

SaaS Payments Payment Services Scale Payments 312

SaaStr

MAY 23, 2022

They can negotiate themselves on where to spend incremental revenue and dollars. Some of your churn you really can’t do anything about, but at least half the time, you can save the customer if you just show up or show up more often. And stick to it. Pick a fixed amount of cash you can burn each month, period. More here.

Sales Hiring 322

Sales Hiring Management Airlines Venture Capital 322

SaaStr

DECEMBER 27, 2020

Those of us who’ve been around a while think of New Relic as a freemium and almost SMB tool, but today 77% of their revenue comes from accounts greater than $100k. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise.

Scale 341

Scale Outsourced Development SMB Cloud 341

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147