SaaStr

MAY 8, 2022

SaaStr 552: 5 Lessons on Building Your Sales Organization for Scale with Than Hancock, EVP of Sales @ Podium and Carlie Adams, Head of West Coast Sales @ Podium. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. Co-Founder Lloyed Lobo. appeared first on SaaStr.

Scale 289

Scale Engineering Payment Features Sales 289

SaaStr

APRIL 20, 2020

The last thing anyone needs is another CRM, another invoicing app, another quoting tool, another recruiting app, etc. Because SaaS and recurring revenue compounds. And especially when you are in the sub-$5m range, you can almost will yourself to grow faster as long as you have some customers and some leads. Fight through it.

Scale 362

Scale Payment Features Engineering Product Marketing 362

SaaStr

MAY 1, 2021

In scaling the cash-flow side of SaaS, there’s almost nothing more powerful than a nnual contracts combined with prepaid cash. You get all the cash up-front, and your churn almost by definition goes down. Because the earliest chance the customer has to churn is 12 months hence. It’s just such a huge benefit.

Payment Features 299

Payment Features Scale SMB Churn 299

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. Do whatever you can to drive up NRR / net negative churn.

Scale 342

Scale Outsourced Development SMB Cloud 342

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

MARCH 8, 2021

Q: What is a good model for SaaS product sales commission? The average package price is USD 500 for subscription/month. Sometimes for very transactional, low ACV sales, the percent can be lower. Sometimes for very transactional, low ACV sales, the percent can be lower. That’s pretty do-able for inside sales.

Scale 238

Scale Sales Compensation Churn 238

SaaStr

JULY 20, 2024

Dedicated Slack Channel For Every Metric From the early days at Secureframe, they have had a dedicated Slack channel for every metric: every net new sale, every expansion, every churn, and every expense. So, as you’re considering hiring your VP of Sales or Engineering, find a great executive recruiter to work with and eat the bill.

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

SaaStr

JUNE 28, 2021

This usually doesn’t happen in the very early days, when you just have a few employees and almost no real marketing or sales expense. It’s just, to invest in sales and marketing now, and make those extra hires, the burn rate is growing even faster at 12% a month after $100k MRR. Is just keeping up with demand.

Sales Hiring 331

Sales Hiring Scale Payment Features Finance 331

SaaStr

JUNE 7, 2019

Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Whether we want to admit it or not, payments can play a big and often unseen role in contributing to or reducing customer churn. Securing payments. Reducing Churn.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

SaaStr

MAY 8, 2021

Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! Forcing your sales team to do collections is OK in the early days, but doesn’t work perfectly either, and doesn’t scale. Monthly invoices can make things even worse, of course. Annual deals mask churn.

SaaS Payments 317

SaaS Payments Payment Services Scale Payments 317

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

APRIL 28, 2019

As part of our new 5 Interesting Learnings series, here are a few: Freemium continues to scale for Slack, but now more as a lead gen tool. Free also serves as a hunting ground for sales to find prospects and leads. Slack notes this is now the primary value of self-service (lead generation vs. direct conversion).

Scale 279

Scale Venture Capital SMB Enterprise 279

SaaStr

JULY 14, 2020

With SaaS sales, annual price or monthly price that’s billed annually? This removes friction from the sales process, leading to a higher and faster close rate. Yes, nominal churn may seem lower by removing a monthly option. At scale, even small pricing changes can have a big impact. Let’s take a look at Zoom.

Pricing 306

Pricing Scale Payment Solutions SaaS Payments 306

SaaStr

MARCH 17, 2020

Learn how Pendo can help companies go from startup to scale-up here. Predictable Revenue outlined the four pillars of outbound sales development and talked about how they’re helping companies investigate markets before building out sales teams, and also explained how the company helps customers create a link between targeting and messaging.

Sales Hiring 236

Sales Hiring Scale Payment Features Marketplace as a Service 236

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. If a customer churns, what about embedded assets?

Social Media 306

Social Media Scale Churn Payment Features 306

SaaStr

MARCH 31, 2021

Even if a lot of the revenue isn’t truly recurring SaaS revenue. “We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.” The gross churn is only 3% a year, before upsells.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. CRM: Salesforce.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. Talk to sales What is Monthly Recurring Revenue (MRR)?

Payments 88

Payments SaaS Payments Revenue Payment Services 88

FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Chargebee: Supports Complex Subscription Management.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

ChurnZero

JANUARY 26, 2022

Reducing churn is at the forefront of all marketers’ minds. 82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

Scale 97

Scale Churn Scaling Retention 97

User Pilot

JANUARY 2, 2025

If you’re searching for “survey examples”, you probably want to know: What do effective surveys from leading companies look like? The survey asks them how likely they are to recommend Wise to a friend on a scale of 010, which is quick to answer, making the feedback collection process frictionless. Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Intercom, Inc.

APRIL 14, 2020

Intercom’s Senior Customer Support Manager Ruth O’Brien says: “It’s important to strike a good balance between being honest about how you’re feeling and not pretending to be perfect, but also being calm and leading by example. Automated customer service: Support customers at scale. Need something else?

Scale 223

Scale Leadership Customer Support Healthcare 223

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. What is CardPointe?

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

SaaStr

JULY 23, 2020

Q: What is a good model for SaaS product sales commission? The average package price is USD 500 for subscription/month. Ultimately, it should all solve out to say 20% of the bookings goes out to sales comp, one way or another. But unless churn is high, you’ll see it doesn’t matter that much in the long run.

Scale 247

Scale Compensation Subscription Payment Features 247

SaaStr

JUNE 5, 2020

I argue that standard saas metrics make it possible for founders to scale using debt capital (production capital thats cheaper) instead of solely relying on venture capital (financial capital thats more expensive). . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 299

Venture Capital Technical Review SaaS Scale 299

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. Over the last 7.5

Scale 211

Scale Payments Payment Features Subscription 211

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

The Angel VC

OCTOBER 5, 2014

Both axes use a logarithmic scale. This is of course a gross simplification, and the precise number depends on various factors like your conversion rate, how active your users are, churn, etc. The second one is a ton of UGC (user-generated content), which leads to large amounts of SEO traffic and some level of virality.

Scale 280

Scale Business Customer Lifetime Value Enterprise 280

FastSpring

JANUARY 19, 2023

And they immediately began to see issues using PayPal as the foundation of their payment stack: “The moment we realized that our SaaS was going to be making more money in the next months, we realized that we had a payment issue, and we needed to be able to scale.” Using PayPal, software companies can send U.S.-style

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

Blulogix

DECEMBER 16, 2024

Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services. It allows them to scale their service usage up or down depending on their needs, without being locked into a rigid, fixed-cost contract.

Payment Features 59

Payment Features Scale Telecommunications Forecasting 59

SaaStr

DECEMBER 16, 2021

So here’s a quick reminder on how to calculate these numbers: GRR = (ARR at the Start of Year – Churn – Contractions) / ARR at the Start of Year. NRR = (ARR at the Start of Year + Expansions – Churn – Contractions) / ARR at the Start of Year. And do that in a way that scales.”

Strategy 275

Strategy B2C Scale Payment Features 275

User Pilot

AUGUST 18, 2024

Salesforce is the best sales automation tool. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Trello is the best task management tool.

Scale 104

Scale Scaling Software Review Social Media 104

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. Churn defines your average lifetime of your customer. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246