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S.H.O.P.: Making the move Online

Intercom, Inc.

This week, we’re looking at the tools and infrastructure needed to facilitate the move Online. For today’s consumers, the line between ecommerce and commerce has been blurred almost to invisibility. For today’s consumers, the line between ecommerce and commerce has been blurred almost to invisibility.

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Frequently Asked Questions: Integrated Payments for Software Companies

USIO

Here are some of the most FAQs software companies ask Usio about integrated payments, along with comprehensive answers to help you navigate this critical aspect of your business. What are integrated payments? Why should my software company consider integrating payments? What types of payment methods can be integrated?

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5 Interesting Learnings from Squarespace at $700,000,000 in ARR

SaaStr

Perhaps the most interesting thing is just how similar both these website-builder-plus-ecommerce companies are. It’s growing at the same rate (~30%), booming from ecommerce (+78% for Squarespace, +60% for Wix). Monetizing ecommerce via subscriptions, but not payment processing. 85% NRR.

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Churn is Always High for Single Seat Customers. 8 Ideas on What to Do About It.

SaaStr

Everyone talks about hitting 120%+ NRR these days But the truth is, single-seat users & very small businesses churn at a high rate. That sort of churn hurts. Even modestly decreasing churn in Very Small Business and single seat accounts can have a big impact. Don’t treat them all as churned. Often 3% a month.

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A Solution for Every Type of Churn: Solving Involuntary SaaS Churn

How is your SaaS business addressing involuntary churn? Caused by failed payments, this overlooked source of friction quietly erodes both customer retention and revenue. It leads to revenue losses and can be the largest source of churn, yet your company may not be taking it seriously.

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5 Interesting Learnings From Wix at $1 Billion+ in ARR

SaaStr

Remember when it seemed like websites were just a commodity? They want a slick site that does more, from eCommerce to payments to marketing and more. While Wix’s actual churn is a bit unclear, this is a super interesting presentation of CLTV. eCommerce and Business Tools Are Key Drivers to Accelerating Growth.

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5 quick ways to improve your e-commerce customer experience

Intercom, Inc.

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more.

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SaaS Essentials: Failed Payment Solution Guide

With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. Achieving your retention goals starts with the right solution.