Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. And one showed me a simple tactic their company used that helped reduce churn from 9% to 7.5%

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

MARCH 25, 2024

TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Baremetrics

NOVEMBER 18, 2021

Unfortunately, things only get more difficult when it comes to running the whole business as a Shopify app developer. Thankfully, there are proven ways to build and grow a sustainable business. This article will cover 10 business tips for improving your Shopify app’s development, marketing, and sales. It shouldn’t!

Payment Solutions 98

Payment Solutions Underperforming Technical Team Outsourced Development Development 98

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 182

Payment Solutions Payments Outsourcing Services SaaS Payments 182

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. What are the benefits of integrating with Customer Success software? What are the benefits of integrating with Customer Success software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

ProfitWell

JUNE 7, 2020

However, there is one metric that has a direct impact on your bottom line that many businesses don't track—and that is average customer churn rate. Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

MAY 27, 2020

I thought it’s also worth giving you some sense of scale for how much the US government takes in in revenue every year. In revenue, the US government takes in 3.5 So the amount that we’ve handed out just in money going out of the US government is equal to 86% of the total revenue we take in in a year.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

Baremetrics

OCTOBER 7, 2021

For example, if your conversion ratio is low, is that because your marketing team is bringing in poor leads, your sales team isn’t succeeding in converting high-quality leads, or your development team hasn’t put the best parts of your platform at the front for a successful free trial? Try Baremetrics free.

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

Neil Patel

OCTOBER 29, 2020

They don’t have the strategy, tactics, or tools they need to market their business well. The bad news is that marketers waste 37 to 95 percent of their marketing budget. This is really common, but it doesn’t have to be; if you have the right digital marketing strategy in place, growing your business is easier.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Baremetrics

DECEMBER 18, 2019

How do we reduce churn? survey User Churn and Revenue Churn Quick Ratio. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. And the Quick Ratio tells you at a glance if your business is growing or contracting.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Develop a Full Marketing Strategy 2. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Table of Contents. Why Would You Sell?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

AUGUST 12, 2022

Have revenue, but early, so like 50K ARR after two months of charging for a product. People were so excited about SaaS when public companies were trading at 30 to 50 X revenue that they would want to take that meeting. Now, revenue’s coming in looking good. Last year offered checks of between five and 10, early.

Scale 245

Scale SaaS Payments Scaling SaaS 245

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. They launch a product, start bringing in some solid revenue, and put all their efforts into acquiring new customers. Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. Image via Groove.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I was managing a team of 15 and the company had grown to about 140 employees.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Baremetrics

FEBRUARY 2, 2021

If you’re looking the best online payment processor, you've likely come across options including Stripe and Zuora. Both power a wide range of companies, but which is the best for your business? Wide Range of Payment Options Stripe helps companies take their business international, with support for over 135 currencies.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

OCTOBER 6, 2022

Spot account expansion opportunities, and locate friction points to prevent churn. Discover user segments with the highest revenue and customer lifetime value to replicate their journey with similar users. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Stax

FEBRUARY 19, 2024

To achieve this, vertical SaaS products bring in experts from niche markets to develop industry-specific features, ensure compliance with industry standards or regulations, and integrate with key business platforms that are standard within that industry. What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). MRR gives your company that forward looking measurement and predictive revenue to actually grow your business. You may be thinking, “How bad can it be?” Think about that.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. What is a SaaS business model? Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

OCTOBER 11, 2021

For other businesses, an expansive blog-style platform reaps the full benefits that content marketing has to offer. We’ve taken the approach of sharing every piece of our journey, so it may help other SaaS businesses out there take their first big leaps, and that’s worked very well! Take Baremetrics for instance.

Content Marketing 113

Content Marketing SaaS Payments Investment Marketing 113

ProfitWell

OCTOBER 2, 2019

Understanding which of your customers is most likely to churn can be an anxious business for a SaaS company. Churn can appear to happen suddenly owing to any number of potential factors, and customers who do churn are unlikely to write you a “Dear John” letter explaining why it wasn’t you; it was them.

Churn 61

Churn SaaS Payments Payments Payment Solutions 61

Baremetrics

OCTOBER 21, 2021

The Shopify Partner system has created great value for developers and shop owners alike. It has been integral to Shopify’s success in developing the best online ecommerce platform. If you are getting too many leads, then it probably indicates a problem with your vetting process. Is your sales team properly trained?

Payment Solutions 98

Payment Solutions Payment Methods Payments SaaS Payments 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question. Interview them.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

User Pilot

JULY 23, 2020

For that matter, are you making any revenue yet? What’s your new user churn rate looking like? Because you’re in the recurring revenue game, not the one-off purchase game. The overwhelming majority of SaaS business revenues come from renewals and upsells, as the diagram above shows. Are you making any profit yet?

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111